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Costway Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in product quality and ease of online shopping. Many customers appreciate the affordability and functionality of items, alongside prompt delivery and a generally smooth purchasing process. However, significant concerns arise regarding customer service, particularly in the areas of support for product issues and difficulty in reaching representatives for order cancellations or replacements. A recurring theme is the frustration with self-service solutions provided for repairs, leading to dissatisfaction. Overall, while product satisfaction is evident, the customer service experience requires substantial improvement.
This summary is generated by AI, based on text from customer reviews
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No fuss transaction. Postage was a lot faster than I expected so highly recommend!
Fast, easy & perfect for our visitors room. Easy to put together
This is the first time i deal with costway. The item is delivered promptly. Look exactly as it appears on the website.
Easy and seem less, I think the colour isn't the Aqua I wanted more of a blue but the chair is great.
Came quickly and is just as described. Was perfect for the space I had for it.
Hassle-free online ordering, the product is sturdy and exactly as advertised. Speedy delivery and reasonable costs. Highly recommended :)
The chairs we purchased were ordered on line from Brisbane on a Sunday afternoon and arrived on the following Wednesday. The product was better than described and a lot cheaper than any other seller. Thanks so much!
It was easy to order my beach chairs, they arrived quicker than anticipated. Thank you.
Item arrived looks amazing.
Yours Sincerely Tony and Sonya Murray
It was pretty easy to find just what I wanted on the Costway website. Photos were great, although the photos did make it look much nicer than it does out of the box (I know, it needs some zhooshing). Great info is also provided and delivery was quicker than anticipated. Am surprised and happy.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Easy to find, great pics and info on product, easy purchase
I had a really good experience with Costway, my package was delivered in 6 days from purchase and delivery fee was reasonable for the item delivered. Very happy.
I came across Costway Australia site while searching for dining chairs.
The site was easy to navigate and the pricing was very competitive.
We were very impressed with the speed from transaction to delivery was only 4 days as the product was being delivered from Victoria to Brisbane.
Great service and couldn't be happier.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Love it - pretty much like the pics. Was east to put together. Good value
Easy to navigate website and place order, item exactly as shown and delivered in really good time.
Very happy with price,fast delivery and best of all no shipping charged.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Very surprised at the purchase price and no shipping costs.
Transaction and delivery was smooth and quick.
Only downside is I would like a contact number to call and speak to a person when there's a issue with my order
From the business
Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.