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CostwayReviews 1,236

4.3

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Costway Reviews Summary

The company demonstrates a mixed reputation among customers, with notable strengths in product quality and ease of online shopping. Many customers appreciate the affordability and functionality of items, alongside prompt delivery and a generally smooth purchasing process. However, significant concerns arise regarding customer service, particularly in the areas of support for product issues and difficulty in reaching representatives for order cancellations or replacements. A recurring theme is the frustration with self-service solutions provided for repairs, leading to dissatisfaction. Overall, while product satisfaction is evident, the customer service experience requires substantial improvement.

This summary is generated by AI, based on text from customer reviews

service
13
value
12
shipping
11
This company responds to reviews on average within 4 days

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1,265 reviews

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Australia
1 review
0 helpful votes
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Very fast and great product
November 20, 2022

No fuss transaction. Postage was a lot faster than I expected so highly recommend!

Date of experience: November 20, 2022
Australia
1 review
0 helpful votes
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Fast, easy & will do perfectly
November 19, 2022

Fast, easy & perfect for our visitors room. Easy to put together

Date of experience: November 19, 2022
Australia
1 review
0 helpful votes
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Satisfied.
November 19, 2022

This is the first time i deal with costway. The item is delivered promptly. Look exactly as it appears on the website.

Date of experience: November 19, 2022
Australia
1 review
0 helpful votes
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Easy and seem less!
November 19, 2022

Easy and seem less, I think the colour isn't the Aqua I wanted more of a blue but the chair is great.

Date of experience: November 19, 2022
Australia
1 review
0 helpful votes
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3 Tier Industrial style shelf unit
November 19, 2022

Came quickly and is just as described. Was perfect for the space I had for it.

Date of experience: November 19, 2022
Virginia
1 review
0 helpful votes
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Very happy!
November 19, 2022

The chairs were exactly what I wanted. Delivery was quick & easy!

Date of experience: November 19, 2022
Australia
2 reviews
0 helpful votes
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Excellent service
November 19, 2022

Hassle-free online ordering, the product is sturdy and exactly as advertised. Speedy delivery and reasonable costs. Highly recommended :)

Date of experience: November 19, 2022
Australia
1 review
0 helpful votes
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Wow
November 19, 2022

The chairs we purchased were ordered on line from Brisbane on a Sunday afternoon and arrived on the following Wednesday. The product was better than described and a lot cheaper than any other seller. Thanks so much!

Date of experience: November 19, 2022
Nancy L. — Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Very Efficient
November 19, 2022

It was easy to order my beach chairs, they arrived quicker than anticipated. Thank you.

Date of experience: November 19, 2022
Australia
1 review
0 helpful votes
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Grandsons Christmas Present
November 19, 2022

Item arrived looks amazing.
Yours Sincerely Tony and Sonya Murray

Date of experience: November 19, 2022
Australia
1 review
0 helpful votes
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Snow-flocked artificial xmas tree 1.5m
November 18, 2022
Updated review

It was pretty easy to find just what I wanted on the Costway website. Photos were great, although the photos did make it look much nicer than it does out of the box (I know, it needs some zhooshing). Great info is also provided and delivery was quicker than anticipated. Am surprised and happy.

Date of experience: November 18, 2022
Nancy L. — Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.


Easy to find, great pics and info on product, easy...
November 8, 2022
Previous review

Easy to find, great pics and info on product, easy purchase

Date of experience: November 8, 2022
Australia
1 review
0 helpful votes
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Great service
November 17, 2022

I had a really good experience with Costway, my package was delivered in 6 days from purchase and delivery fee was reasonable for the item delivered. Very happy.

Date of experience: November 17, 2022
Australia
1 review
0 helpful votes
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Happy Customer
November 17, 2022

I came across Costway Australia site while searching for dining chairs.
The site was easy to navigate and the pricing was very competitive.
We were very impressed with the speed from transaction to delivery was only 4 days as the product was being delivered from Victoria to Brisbane.
Great service and couldn't be happier.

Date of experience: November 17, 2022
Nancy L. — Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Great product
November 17, 2022

Love it - pretty much like the pics. Was east to put together. Good value

Date of experience: November 17, 2022
Australia
1 review
0 helpful votes
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Brilliant service!
November 17, 2022

Easy to navigate website and place order, item exactly as shown and delivered in really good time.

Date of experience: November 17, 2022
California
1 review
0 helpful votes
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Folding chairs
November 17, 2022

Very pleased with service and product. Excellent, well done.

Date of experience: November 17, 2022
Australia
1 review
0 helpful votes
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Very quick
November 16, 2022

Shipping was amazingly quick and item as described! Thanks

Date of experience: November 16, 2022
Australia
1 review
0 helpful votes
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Happy Customer
November 16, 2022
Updated review

Very happy with price,fast delivery and best of all no shipping charged.

Date of experience: November 16, 2022
Nancy L. — Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.


Very surprised at the purchase price and no shipping...
November 6, 2022
Previous review

Very surprised at the purchase price and no shipping costs.

Date of experience: November 6, 2022
Australia
1 review
0 helpful votes
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Great service
November 16, 2022

We will not be opening and setting up table and chairs till April

Date of experience: November 16, 2022
Australia
1 review
0 helpful votes
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Super Fast delivery
November 16, 2022

Transaction and delivery was smooth and quick.
Only downside is I would like a contact number to call and speak to a person when there's a issue with my order

Date of experience: November 16, 2022

From the business

Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.


au.costway.com
TRUGANINA, VIC, Australia