Costway Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in product quality and ease of online shopping. Many customers appreciate the affordability and functionality of items, alongside prompt delivery and a generally smooth purchasing process. However, significant concerns arise regarding customer service, particularly in the areas of support for product issues and difficulty in reaching representatives for order cancellations or replacements. A recurring theme is the frustration with self-service solutions provided for repairs, leading to dissatisfaction. Overall, while product satisfaction is evident, the customer service experience requires substantial improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Product was as described. Only thing, the courier left it in full site of the street where they cld have laid it down & no one wld have seen it.
Not too much stuffing around with registering, all good.
Packages were left at the wrong at units instead of house as addressed. Also left without a signature of receipt which was required. I had to organise for someone to bring them to my home.
Hi,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.
After ordering on line with several different other companies only to have the order cancelled, it was a great relief to find Costway, make an order and actually receive the items ordered. Great product too and delivered very quickly. Will check out Costway first next time.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Quick delivery and my purchase was great it was packed very well
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Very good as expected thank you i will buy again in this store
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
All good. Good communication in regard to delivery
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Great service
Good delivery time
Great sale prices
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Site a little difficult to navigate
Highly recommended!
Excellent communication, fast delivery, producat was packed exceptionally well, high quality product and very pleased with the product once it was assembled.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
I was pleased with my Costway experience. Received emails to advise what was happening and a follow up email once my item was delivered. Thank you
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Happy with the purchased. The foam is thick enough for my son to learn how to walk.
Hi,
Thank you very much for choosing our products.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Very happy
Thank you for the fast delivery and great product
Hi,
Thank you very much for choosing our products.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Would definitely buy from you again and the delivery was very quick, love the chairs and the matching table
Hi,
Thank you very much for choosing our products.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
After a Google search I came across this great website which had competitive prices and easy shopping
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Competitive prices and easy shopping
It was delivered quickly and everything to do with the sale was excellent. It was very easy to assemble.
However the chair needs better padding on the seat. I am only 58kgs, so not heavy and it feels hard for me so it would not be comfortable for a larger person. It is not the thickness which is the problem but the quality of the foam or whatever is used.
Hi,
Thank you very much for choosing our products.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Great service and quick delivery will use this company again
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Ordered kn line, was delivered the next day, in good condition, well and neatly packed in large box.
Easy to put up/down
Hi,
Thank you very much for choosing our products.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Easy to order. Speedy delivery. Quality product. Easy to assemble for someone who is usually not good at assemblies.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Good page flow, easy to create account, change details, and make purchase. Also good to check progress after i bought the item.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Why do reviews need to be a minimum of 50 characters?
Hi,
Sorry for the inconvenience.
The review of our website does not have such regulations, please refresh the page and try.
If you still have problems, please contact us at cs.au@costway.com.
Kind regards,
Costway inc.
Thanks. Fast delivery. Haven't opened package yet.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
From the business
Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.