Costway Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in product quality and ease of online shopping. Many customers appreciate the affordability and functionality of items, alongside prompt delivery and a generally smooth purchasing process. However, significant concerns arise regarding customer service, particularly in the areas of support for product issues and difficulty in reaching representatives for order cancellations or replacements. A recurring theme is the frustration with self-service solutions provided for repairs, leading to dissatisfaction. Overall, while product satisfaction is evident, the customer service experience requires substantial improvement.
This summary is generated by AI, based on text from customer reviews
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As described half happy with service and community thank you
Right from the start, my shopping experience was very easy and hassle free. The product I purchased was well described and delivery was fast and efficient. Can't fault any of the process.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
I bought the treadmill in August 22, one month later it broke. After emailing back and forth for SIX months they sent me a new motor to replace on my own and an dodgy video with no sound to teach me how to replace the motor. I have asked repeatedly for a replacement but get ignored.
Hi,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.
Generally good the item was shipped promptly and arrived in good condition as far as I can tell, not had a chance to unpack yet
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Easy checkout, great value and quick delivery. The portacot is exactly what we need with a few bonuses!
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Good quality item,easy to ensemble, looks great aswell.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Easy site to use, great product I am very pleased with my purchase
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
It has 2 great functions as a slide aswell as a rocking chair. The delivery was fast and the package arrived with no damage.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Thanks ordering online and receiving my goods was quick and easy. They arrived within days. I had to assemble them myself which was fine for 3 of the chairs but the fourth chair was very difficult to put together as the wood slot had been cut too small. I had to recut it myself. A
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Easy and value
Your insistence on upping characters makes me not want to leave a review now as it's insincere
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
The experience was good nothing was bad got the help I needed and received the order
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Great
Quick delivery & very happy with the product
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Was unable to open an account. Swing is not going straight it keeps hitting the poles for some reason
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Providing delivery time frame at the time of booking will be great.
Hi,
Thank you very much for your suggestion.
However, the estimated delivery time is subject to logistics, and we cannot guarantee it.
Kind regards,
Costway inc.
The item I purchased is unique and is just what I was looking for. Website easy to use and fast delivery.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Quick delivery. Quality seems good. Overall good value
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
ALL EASY TO FIND AND VIEW ON THE WEB.
IT HAD THE PRODUCT I WANTED WITH ALL OF THE RELEVANT INFORMATION.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Great communication, fast delivery, fantastic product
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
The product arrived in a speedy manner, but it wasn't quite as I thought from the image.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Not easy on the phone to order, had to use a computer
As mentioned in the title, no problems with quick delivery, the child's desk is well made with plenty of adjustment, will last for years.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
From the business
Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.