Costway Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in product quality and ease of online shopping. Many customers appreciate the affordability and functionality of items, alongside prompt delivery and a generally smooth purchasing process. However, significant concerns arise regarding customer service, particularly in the areas of support for product issues and difficulty in reaching representatives for order cancellations or replacements. A recurring theme is the frustration with self-service solutions provided for repairs, leading to dissatisfaction. Overall, while product satisfaction is evident, the customer service experience requires substantial improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very happy with how fast the delivery was. The swing frame is very sturdy and was easy to assemble. Would definitely use company again.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Very best very best amazing ohh very fast as well. Will order from you in the future. Just loved it. One of the best in the world in the australian market
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
As I have yet to sight the product I purchased, I'll have to defer my rating. But initially, the buying process was good. My only gripe is the coupon redemption of 20% never came up after subscribing.
Hi,
Thank you very much for choosing our products.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Price reasonable, purchase easily abd shipping quickly
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Delivery was on time, although I was concerned as no tracking information was provided. Item is to be a gift and has not yet been unpacked
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
The items arrived quickly, the cost was great, and the service was also fast when I asked a query.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Great service very happy with the product it's everything the description said it would be and very easy to put up
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Easy to order and quick delivery to my front door delivered in good order.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Delivered on time. Packed in a stout cardboard box. Each piece was individually wrapped in plastic.
Assembly screws and nuts were contained in individual plastic bags. A Philips screwdriver was handy
To aid with assembly. The assembly instruction booklet was adequate with diagrams for each assembly stage. My only criticism is that the protective plugs at each end of the pivot rod for the tumbler barrel refuse to stay in situ. If I can find where mine fell out I will fix them in with a Selastic adhesive. The flanges on the plugs require to be longer to enable more of the plug flanges to enter the pivot rod!
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
I am happy overall with the product i received. It came within a week so very satisfied. Thank you.
Hi,
Sorry for the inconvenience.
Thank you very much for your feedback. We will work hard to improve this issue.
Welcome back to our website again.
Kind regards,
Costway inc.
I have not used my product yet as it only arrived today, but I have set it up and it feels very safe and sturdy. It's a nice size, the fabric feels decent quality, it has no funny smells or damage. It went together perfectly. I only chose 4 stars as I was never given tracking information, though I'm not certain whose fault that is; Costway, or Auspost.
Hi,
Thank you very much for your praise.
There is a tracking number in the email we sent you, you can check the logistics by yourself.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Easy online ordering. Good updates along the way and fast delivery.
Excellent quality items. Happy to recommend Costway.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Excellent online experience and the product arrived to Regional VIC within 3 working days. Very happy with product, exactly as described.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Great seller with great items. Shipping was fast and received in good condition.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
It was good just one complaint the instructions for the lights on the trampoline need to be more explanatory
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
I subscribed for a discount coupon but was unable to apply. A messy operation!
The pull-out kitchen shelves arrived in a timely manner, in an excellent condition and were packed very well. They are exactly what we were looking for, thanks. So top marks (minus discount fiasco!)
Hi,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.
I subscribed for discount coupon but was unable to apply. A messy operation!
Excellent experience with ease of shopping. Prompt delivery of a quality product. I would definitely recommend.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
From the business
Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.