Costway Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in product quality and ease of online shopping. Many customers appreciate the affordability and functionality of items, alongside prompt delivery and a generally smooth purchasing process. However, significant concerns arise regarding customer service, particularly in the areas of support for product issues and difficulty in reaching representatives for order cancellations or replacements. A recurring theme is the frustration with self-service solutions provided for repairs, leading to dissatisfaction. Overall, while product satisfaction is evident, the customer service experience requires substantial improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Great service and fast delivery. Garden arch and bench was a delightful addition to my sister's garden.
Delivery was super fast and my items were exactly what I was looking for
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Fast delivery exactly what was ordered. Great service and product.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Still haven't used but seated at home and seen very comfy. Just got confused to shut it down.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Easy to navigate and find the product I wanted. The delivery was quick and the product I ordered was great quality (kids soccer goal).
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Website easy to navigate. Product available. Process seamless apart from trying to claim first buyer discount. Product delivered in a timely manner and the courier who delivered the parcel was fabulous.
Hi,
Thanks for your suggestion.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Great products & good value. Delivery was very prompt.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
The juicer was delivered on time. On opening up and sorting out the components when picking up the pressing cage a wood screw fell out, so I screwed it back in and then went and checked the rest where another eleven needed to be tightened as they were Loose and slightly loose.
Hi,
Thank you very much for choosing our products.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.
Parcel left at the door in perfect order thank you.
Hi,
Thank you very much for choosing our products.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Excellent quality. Fast postage. Beautiful colours
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
The packaging of the product was very good. The product itself looks fantastic and minimal assembly is required. Overall I am very happy with the product.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Fast shipping, really easy checkout, and cheap products
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
I purchased the item for my grandson 1st birthday so he could spend more time outdoors shaded from the sun. The family are delighted with the purchase
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Speedy service and the item was really good for the money
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Didn't apply my first order discount
Overall the delivery didn't take too long to arrive
Hi,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.
Didn't apply my first order discount
I am so pleased with my golf bag - excellent value for money and great speedy service
Hi,
Thank you very much for choosing our products.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
This item is very heavy and even though i included a request to bring the item to the front door of my apartment, stating that i would be home, they did not. I made plans to ensure i was home and my door bell was not even rung. Massive security issue and poor service. I paid a large amount in shipping costs and am disappointed! Item became wet in rain and damage is evident.
Hi,
Sorry for the inconvenience.
We cannot ask the delivery driver to deliver to the specified location or go upstairs. If you need it, please contact the logistics company yourself.
If your items have any quality problems, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.
I found costway online detailed description very useful. Instruction booklet is easy to understand too. Packages as usual arrived undamaged. Another satisfied transaction. Thank you.
Hi,
Thank you very much for choosing our products.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Delivered on time and in excellent condition when promised.
Hi,
Thank you very much for choosing our products.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Shopping experience good, but the product needs more description, to me, the product has a number of drawbacks in the design.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
From the business
Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.