Costway Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in product quality and ease of online shopping. Many customers appreciate the affordability and functionality of items, alongside prompt delivery and a generally smooth purchasing process. However, significant concerns arise regarding customer service, particularly in the areas of support for product issues and difficulty in reaching representatives for order cancellations or replacements. A recurring theme is the frustration with self-service solutions provided for repairs, leading to dissatisfaction. Overall, while product satisfaction is evident, the customer service experience requires substantial improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Overall my experience with costway was good but there was a problem with the design of the product I bought.The trolly I bought for 150 has two sets of wheels,fixed and swill.The swill or caster wheels can only be put in the front which makes the trolly very hard to maneuver.Not only its dangerous but also usless.Now I have a trolly i spend 150 dollars and it cannot be used.
Super fast delivery and happy with the product. The little one loves it :)
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Costway inc.
Great product, exactly as described and quick delivery. Will be purchasing more.
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Costway inc.
Just what I was looking for. Easy checkout, everything worked.
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Costway inc.
Our grandson loves his new kitchen and plays with it everyday. It is just the right size for him and it does not take up too much room in the house.
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Costway inc.
The receiver wouldn't know what they're getting other than looking at a black and white instruction manual
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Costway inc.
Delivered within the week, great price very happy. Haven't put together yet so can't review the item yet but still waiting on stuff I bought from a different shop weeks before
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Costway inc.
Super fast delivery, great little canopy, easy to set up.
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Costway inc.
Prompt delivery and quality products. I purchased children's balancing beam, trampoline and ladder with steps and slide. Very Happy with my purchase.
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Costway inc.
Not only was the item I purchased better than I expected it arrived 3 days after placing the order.
Thank you so much
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Costway inc.
Quick and easy to purchase. Great product.
Highly recommend.
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Costway inc.
Very happy with purchase and is exactly what we wanted.
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Costway inc.
I am very happy with purchase and delivery was very fast
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Costway inc.
Awesome material kids loved it easy to assemble and cost effective
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Costway inc.
Excellent service and quick and efficient and a great product and reliable.
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Costway inc.
Luckily I was on leave from work as the first time I was given any indication of a delivery date was the day it was delivered.
No idea of a timeline until about half an hour beforehand.
I'm sure this system could be made better.
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Costway inc.
Great product, so comfortable:-D Fast delivery, thank you.
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Costway inc.
Easy transaction online and fast shipping, arrived from Melbourne to Central coast NSW within a week!
I emailed them a few times with questions and they were prompt and helpful every time.
Recommended!
Hi,
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We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Good price easy payment and good delivery time good updates on delivery
Hi,
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We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
I received my item within a week and I am very happy with the service.
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Welcome back to our website again.
Kind regards,
Costway inc.
From the business
Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Sorry for the inconvenience.
Thank you very much for your feedback. We are dedicated to providing better products and services to our users.
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Kind regards,
Costway inc.