Costway Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in product quality and ease of online shopping. Many customers appreciate the affordability and functionality of items, alongside prompt delivery and a generally smooth purchasing process. However, significant concerns arise regarding customer service, particularly in the areas of support for product issues and difficulty in reaching representatives for order cancellations or replacements. A recurring theme is the frustration with self-service solutions provided for repairs, leading to dissatisfaction. Overall, while product satisfaction is evident, the customer service experience requires substantial improvement.
This summary is generated by AI, based on text from customer reviews
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Goods received in a timely manner, goods as advertised
Came in good time and good communication from the company
Great company to deal with. Easy to order, easy to assemble and delivered promptly. Highly recommend using this company and will purchase again.
The packaging was damaged and a it of trimming inside.I could be bothered with the hassle of returning the goods as it is slight damage but my husband wasn't impressed.
Products as described and fast delivery :) Thank you!
Good service and quick postage with a very reasonable postage cost
Amazingly fast and free shipping straight to my door!
No issues. Smooth process. Goods arrived in great condition.
Would somehow like to get the pump supplied as I genuinely thought it was included
So easy shopping on the Website, checkout was just as easy, I bought a fairly large item and it still arrived quickly. Overall I cannot fault the experience I have had shopping on this website and with this Company.
My cat loves it. Tree looks great and solid. I like the design and quality.
Very happy with our playpen purchase. The quality was better than I expected and delivery was fast and to our door. Will shop again!
Purchase was delivered promptly and without any issues.
Great products, communication and delivery.
Thank you!
Prompt delivery. Love the product with such a good price!
My order coming fast but the toy kitchen has some dent on and the microwave frame was broken,
I got little make up table with pink colour, but the colour comes so different from the page I saw, and one of the leg of chair was broken.
All was smooth from searching, ordering online, and delivery. Would recommend.
Quick and easy purchase and at very competitive prices!
We are very pleased with the purchase and recommend this product.
From the business
Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you very much for choosing our products.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.