Costway Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in product quality and ease of online shopping. Many customers appreciate the affordability and functionality of items, alongside prompt delivery and a generally smooth purchasing process. However, significant concerns arise regarding customer service, particularly in the areas of support for product issues and difficulty in reaching representatives for order cancellations or replacements. A recurring theme is the frustration with self-service solutions provided for repairs, leading to dissatisfaction. Overall, while product satisfaction is evident, the customer service experience requires substantial improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Well pleased with quality, price and delivery time of my purchase.
Easy to order, had to ask where products were as they were not delivered in a timely manner
Delivery was fast and a problem with addressing was resolved quickly. There was a missing screw in one of the legs of the bench but we needed it so badly we just improvised with what we had:)
Very happy with the look of the product.
I am very happy with this purchase! This chair looks exactly like the pictures (I ordered it in cream colour), it's not too big, very easy to assemble, awesome quality for the price, and it can hold quite a lot of weight!
The only thing I dislike is the branding, but I could easily cut it off with scissors.
The toy set arrived with the stove part not working ( no sound nor light). Then after few hours the water tap part stop working. I regret paying this product.
I didn't mind that the large parcel was left at the residence, but it was raining with constant storms and the parcel was quite wet once I'd returned home.
Very prompt delivery, arrived on time!
Delivered right to the front door
Easy to order and fast delivery. The item is better than what we expected. Highly recommend.
I would be classed as a elderly gentleman who struggles with on line purchased I must say that COSTWAY are the best company I have dealt with both the purchase and delivery were way above my expectations
Excellent shopping experience and great products The outdoor setting looks great had lots of positive comments.
Shipping was fast. The setting was packed and protected well
Order arrived very quickly and I was updated about the status from the time of placing the order to delivery. Product arrived in good order.
Quick & easy to navigate. Prompt service & updates. Great follow up messages. Very satisfied.
Nice and smooth to use. Now issues and quick delivery
Easy shopping experience, fast delivery, very satisfied with my new piece of furniture
Had a little problem through checkout but overcame that, the process was now to wait, didn't wait long it arrived and as promised was easy to put together, product is as promised sturdy and light, when I have no need for it anymore I will keep for my parents to use when they stay with me. Very happy with the product.
Checkout is confusing when it won't accept a legitimate postcode
Issues with delivery but eventually sorted. Very happy with quality of product. Customer service very helpful & efficient. Thank you.
Easy and quick, reliable delivery. Got my purchase in good condition.
Excellent toddler toilet steps. Our little man loves using the big boy toilet.
All very good but the product us not quite as useful as I expected.
The chairs are way too short and low.
The person who was going to use them is tall and he could not get out of the chairs.
So a bad design size wise.
Quality as expected.
From the business
Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.