Costway Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in product quality and ease of online shopping. Many customers appreciate the affordability and functionality of items, alongside prompt delivery and a generally smooth purchasing process. However, significant concerns arise regarding customer service, particularly in the areas of support for product issues and difficulty in reaching representatives for order cancellations or replacements. A recurring theme is the frustration with self-service solutions provided for repairs, leading to dissatisfaction. Overall, while product satisfaction is evident, the customer service experience requires substantial improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Really Good experience…prompt delivery…good product
Great pricing very quick postage also, would definitely purchase from store again
The pipes are over oiled which makes them really slippery and fiddly. It makes your hands dirty which then when you touch the swing material it leaves dirty oil marks. A bit of a mess. Good product otherwise
All good until delivery. As I live in an apartment I was alert for the delivery and came out to accept it instantly only to see the delivery man retreating. I was left to deal with a very heavy box alone in the rain. Almost impossible for an elderly lady with motor problems. Distressing and unusual as delivery men are usually very helpful.
The treadmill is as described. It works well out of the box.
Easy online payment, easy delivery within 4 business days.
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I am very happy with the service and quick delivery have recommended the walker to friends
I bought this pram for my daughter, she is very happy
Good Quality product with fast delivery. My daughter very happy for this. Thank you
Very happy with the product and the quick response
Got what I wanted and price was incredible. Thanks Costco. You've made my day.
Awesome site really happy with service. Inexpensive
I emailed Costway CS because I need to update my shipping address after I placed an order, and the CS response was very fast and good as well. I am happy with my purchase
Walker arrived on time & is just as advertised this was bought for a temporary mobility problem & is perfect for my needs
Excellent website easy to use, hopefully we are equally happy with our stools we purchased
Stools are great value for money
Was very good but I it would not let me put the discount code in for singing up
Not able to get the $5 off with this order?
I couldnot exchange the order with another colour because of the policy of return
And post cost.
Many online website now doesnot charge for returns.
Hi,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.
I ordered a workbench, it arrived within 3 days and put together I am surprised by how good it is. It is very good value and better than I expected it to be for the price.
Very quick delivery and satisfied with the product
From the business
Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Sorry for the inconvenience.
We will communicate with logistics companies to improve delivery services.
Kind regards,
Costway inc.