Costway Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in product quality and ease of online shopping. Many customers appreciate the affordability and functionality of items, alongside prompt delivery and a generally smooth purchasing process. However, significant concerns arise regarding customer service, particularly in the areas of support for product issues and difficulty in reaching representatives for order cancellations or replacements. A recurring theme is the frustration with self-service solutions provided for repairs, leading to dissatisfaction. Overall, while product satisfaction is evident, the customer service experience requires substantial improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Arrived earlier than expected good service also with the courier.
Fair price with very very good description and images
Site quick and easy to navigate. Very prompt shipping. Bed was better than expected
We purchased two outdoor swing/glide chairs from the Costway website. Not only was the purchase easy, the delivery was prompt and assembly of the chairs was quite easy. We now await warmer weather so we an enjoy our now outdoor chairs.
Easy to place an order. Very happy with the quality of the workbench. Thanks!
Nice website easy to navigate and purchase.
Received my cabinet within a few days.
Cabinet was easy to assemble with simple instructions. Will buy again from this company.
I bought moveable Kitchen Island, I'm so happy with it, I received exactly what I bought.
Delivery good very quick.
From the time I ordered to when my item was delivered I was kept updated. The parcel arrived within 3 days and was exactly what I wanted. I then received a followup email to ensure I had received my parcel. Great customer service.
Exactly as described
Very fast delivery
Great price
Box and contents arrived in excellent condition
Hubby says it was easy to put together
Better quality than I expected for the cost
Would definitely recommend if you're on a budget.
Using in the kids tv room so didn't want to spend a fortune but wanted to keep with our farmhouse style home
No complaints at all! Quality product, easy assembly. Cannot fault :)
Fast shipping and excellent quality. Safe for kids
All good. Arrived in box. Yet to open as it's a gift.
Good simple process order delivered on time in good condition
Easy to use. Quick response arrived promptly will ship again
When I got through to Costway they quickly let me know that that our order was on the way. We received the order with the week. Very happy with the customer service and follow up on the initial problem.
I didn't receive a verification email to confirm my address so I couldn't create an account. Look forward to receiving our products.
I didn't receive a verification email to confirm my address so I couldn't create an account. Look forward to receiving our products.
Not sure about delivery, do you deliver to NSW? Excellent thank you
Not sure about delivery, do you deliver to NSW?
From the business
Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members