Costway Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in product quality and ease of online shopping. Many customers appreciate the affordability and functionality of items, alongside prompt delivery and a generally smooth purchasing process. However, significant concerns arise regarding customer service, particularly in the areas of support for product issues and difficulty in reaching representatives for order cancellations or replacements. A recurring theme is the frustration with self-service solutions provided for repairs, leading to dissatisfaction. Overall, while product satisfaction is evident, the customer service experience requires substantial improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Delivered on time driver very nice and lifted package in for me
Was easy to purchase. Delivery was on time and good communication
Site easy to use and prices very reasonable with what I was looking for postage prices and timeline fantastic and very reasonable
Yet to open parcels but delivered on time. Looking forward to opening them later. I just realised that i ordered the blue and not the grey colour of one of the items but all good. Thanks.
In the picture the fridge looked like it fit a lot more in it that it actually does. For example there were 3 bottle of wine in the fridge door. You can actually fit one bottle of milk in the actual fridge
Fast delivery, and great product quality, value for money
The site said $5 plus the $20 discount.
But only $20 discount was applied.
The item was quick delivered though.
The site said $5 plus the $20 discount.
But only $20 discount was applied.
Happy with Costway but not happy with Australia Post. Australia Post came so close, they were at my nearest Post Depot then for some reason they sent it out 64kms away to another Post Depot, so it took an extra 3 days for it to come back to my nearest Post Depot again to finally be delivered.
This is the second portacot that I have purchased from costway which I ordered due to wanting to keep at my mother's house. Fantastic quality, great pricing and easy to set up and pack away and I love that it passes international standards rather than just the Australian ones which means it can be used long term if needed
Excellent from ordering through to delivery. Will definitely use again.
Excellent product and fast delivery, no issues with the order
10% discount. Speedy process to order. Clear description.
Great detailed information on the website; speedy delivery
Easy shopping, fast shipping and delivery to your home Good quality of the product. Thank you.
Super sturdy and attractive shelves for such a low price! The cost made me doubt the quality, but I was pleasantly surprised! They're a perfect size for my cats!
I was a bit unsure about purchasing through the site but in the end the whole experience was excellent. Customer service responded to a request I had very quickly and the item arrived before expected.
Arrived fast, easy to put together & exactly what we needed
From the business
Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.