AT&T

I've had t mobile for nearly 10 years before switching to Att all because I wanted a newer phone while keeping the same bill as my previous provider! WORST DECISION EVER I never have service, my phone run slower than before and it always says 5G but seems to be running on 4G as soon as I'm done paying off my phone I'm switching back to T-Mobile!

AT&T has this promotion for anyone to turn in any phone in any condition to get a new S22. What they don't state or advertise clearly is that it is only for new customers. Very disappointing. Had they stated it clearly I would have e saved myself the disappointment and embarrassment. Apparently we don't count. Very frustrating to deal with and a too good to be true at. I am going to have another company buy out my contract and deal with a more upfront and honest company

Due to lack of maintenance on the wired home service, we said enough. After 45 yrs of a hard line phone service and poor TO NO service at times. The rates have gone up to $65 per month for Basic service.
We live along the Gulf coast and for years we relied on this hard line during hurricanes and other network outages. This service has been damaged for many years with unuseable service.
It's really sad that AT&T has failed to maintain this vital communication service.

I went ahead & did all the necessary legwork before our actual move in to try & make sure the service would be up & running at move in. So the day of our connection, they just drop a box at the door & let you go ahead & figure it out. I did everything right, got on the phone with a rep for 40 yes 40 freaking minutes & the issue is still not resolved.so of course now our connection is delayed another day until a tech can come out. When will these companies learn that most of us don't want to do it ourselves because we want to avoid the hang ups that we aren't trained for & I myself hate talking on the phone anyways. If they could just send a technician out for 20 minutes it could have been done. The representative on the phone was very nice, professional & did her best. This is not the way to start business with a new customer though

They make it sound like a good deal to get you sign a 3 year contract or they tell you the phone is free or at a discount rate but you actually still paying the full price for a phone that the value depreciate in a few months because of a new device that comes out and each sales representative doesn't explain clearly or not really know because their job is to make a sale

Salesman offered me, that if I switched from Metro to ATT, I will end up paying the same I was paying, but with the catch they will give me a new and better phone.
Since I made the change they have charged me, almost double than promised.
I have called many times, but no way to have the problem fixed

We heard your conversation to another co worker at At&t... even tho you didn't push the RING doorbell. The man on the phone said "Don't worry about the barking dog".
Yes, dogs bark when strangers knock. One should be concerned about barking dogs, dogs are protective.
Reaching for the door handle before knocking is not acceptable, yet we do appreciate David informing us of his presence before entering our property without breaking the fence handle like previous At&t man did years ago that could have been bit by one of our aggressive dogs.

I placed an order to upgrade 2 lines on 12-26 with a promo for an iPhone 15 plus with no trade in for 5.99/month. They cancelled the order because I had to upload my ID. I placed the order again last night, uploaded my ID it said everything was confirmed. Checked this morning and they cancelled my order again! Now the deal is no longer available. Go figure, right. They suggested I pick the phone up in store, which I would have loved doing. However, there were none available within a 40 mile radius of my location. I spent at least 2 hours talking to reps, chatting online, or sitting on hold to find out that they will not honor the deal from yesterday, but could let me get the phone for 14.46 a month, and have to depend on them issuing a credit each month to offset the overage amount…. For two phones. There's one guy at a store close by my house that might be able to fix this for me. If he cannot I'm so done with this. My account is over 20 yrs old, and it means nothing to you there at AT&T. Maybe t mobile or spectrum could better appreciate a loyal customer. I'm pretty sure I can get service for $95 a line almost anywhere. So sad ….

I can't even watch YouTube, web browse or play online/multiplayer video games without that annoying loading circle spinning around for 10 minutes. We keep on calling and get put on hold. The good thing is I guess is that it works at night. But who want's to wait that long!? I recommend not getting unless u want to deal with bad customer service, holds that last 20 minutes, or a bunch of overcharges.

I signed up for a new account replacing cable and internet. The rep advised I would get a $200 credit for a new account. Instead they offered me other services which I didn't want. After complaining to lower management with no results. I mailed a complaint to Executive management. I sent certified to the Dallas corporate office. It was received. I never even got the courtesy of a reply. Don't try to call. You'll just get bounced from one person to another! I'm probably going to find a carrier who does whet they promise!

After deciding to switch from Verizon and go to a note 10 I have it fail in 3_4 months. No charge, no way, I no how! Just defective they say. I leave on 10 day trip where a phone is crucial. TUFF. Say they will ship it to my home, great, I'll be gone for a week after it arrives and it sits outside in rain or snow! No one but 25 miles away to pick it up!
Thanks AT&T. And the fact you can't get any support that can speak understandable English! Big mistake switching to AT&T!

I am so sick of ATT's sorry customer service. The simplest things no one can seem to fix and I am so tired of Never being able to speak to someone in my own country. I Love All peoples but when you are dealing with customer service and need issues fixed.why can a person speak to someone in the country that they live? Why dies ATT hate America so much? ATT doesnt want to give Americans jobs or train Americans for a decent job? I'm tired of ATT taking my business for granted. 3 phones lines and I pay out the wazoo for them! Bo more. I am done with ATT

I've had ATT&T as my carrier for quite a few years and for the most part the cell phone service area coverage is fine my problem is with the customer service I had an issue on my bill and had to call customer service 6 times to try to get it resolved it was supposedly escalated and there was a scheduled call back to me but that never happen more than once which is why I keep calling them back and each call was at least a 1/2 hr of my time. I'm currently shopping for a new carrier and will be parting ways with ATT&T.

Their entire online experience is a suicide inducing nightmare. Every site, every aspect, every link is in need of a thorough and complete review and immediate revamp. Laced with conflicting instructions', pointers to selections that don't exist, security questions nobody would ever consider much less remember any answer for, linking anything to any account or user is next to impossible, not to mention the gauntlet of meaningless suggestion and advertisements you have to plow through just to get where you need to go, or the superhero speed the servers work at, that of course is sarcasm, make sure you have a pot of coffee on or a lawn to cut while waiting for the request to get processed. For a multi billion dollar company, why they prefer to operate as an aimless, no idea what the hell I'm doing, shoestring company, in their online interest is so completely confusing, disturbing and in today's business world considered irresponsible.
I wish I would have had the awareness to take screenshots as these things occurred, but the frustration was all I could handle, that and keeping from putting a gun to my head for relief.
Thanks AT&T, for nothing.

I received two $50 gift cards via snail mail. Albeit this does not cover the amount charged, I will gladly take it for the headache of dealing with brainless customer service reps with thick accents.

They gave me the wrong number. When I called the operator, they couldn't give me a number. I needed the number because I left my cell phone on a kiosk there. ATT supervisor pretended that she couldn't hear me and proceeded to say "I am releasing the line and hung up. I had to find someone to use their cell phone to call HCSO to locate my phone. ATT overcharges for services as it is and the service is never up to par. ATT would make Alexander Bell turn over in his grave.

I spent few times around hour each times to try to chat with support, but is is horrible. I couldn't see my service numbers in Chrome, FireFox, and finally 3rd person told me to use Opera. It is not even funny. Is it real? They can't hire normal programmers, who will write website for cross browser? Later I tried again to connect with they support, but it was even worse. I was on the line for 15 min, and after the robot told me you are the next, they disconnected chat and again I was in the waiting mode something like for 20 min. I think I should move from this company, to the some else, any suggestions?

I got hung up on 4 times in the middle of questioning my account and amount owed even tho I at first thought it was just maybe a mistake like bad reception or something than it happened 3 more times. I am furious at the customer service I been with att for 14 years and it's really went down hill.

I have been an AT&T customer for almost 20 years and am now retiring and have asked to have a plan more in the price range of other phone companies and stay with AT&T. But instead they seem to keep going up and they don't care. I'm now having a hard time paying almost $200 a month for 2 lines unlimited talk, text, and data. I'm in the process of searching for another phone company that hopefully cares about their customers.

Online services are dismal. Telephone service during working hours is difficult as they're not knowledgeable, helpful or solution oriented. We've tried Cox and they're not great either. We were hopeful for AT&T but are wearing thin...

Switching to ATT has been the worst choice I have ever made. I ported two numbers over from another carrier, I bought a new phone for one of the #s and wanted to keep my old phone for the other... ironically, the phone I bought ported fine, but ATT keeps loosing the acct information for the phone we are keeping... the only way to get them to provide service for this # is to buy a new phone which we dont need or want... I have to file a BBB claim :(

First, I would like to add that their customer service and my Internet service has been exceptionally well! Not a single problem there.
However, this $9.99 late fee applied LITERALLY the day after your due date is asinine…. $9.99? This is their way of getting the money they gave you to join back into their pockets. They have to make the money back somehow. They can't just gift $350. I can understand a late fee but literally a day after? I will be cancelling my service with them after this month. $9.99 for a late fee after one day is EXCESSIVE in my opinion.
I NEED a new iPhone as the one I have is 6 years old(6s plus) and was considering getting AT&T mobile to add to my internet as a package, but I will never. I'm just one customer so I don't make a difference but I will never utilize your services again, AT&Greed!

En general el servicio móvil es bueno, pero siempre tengo problemas con mis facturas, me cobran siempre un monto diferente y me han cargado 2 veces en el mismo mes una factura. Decepcionada de tener que llamar todos los meses por mi facturacion.