I have been an AT&T customer for almost 20 years and am now retiring and have asked to have a plan more in the price range of other phone companies and stay with AT&T. But instead they seem to keep going up and they don't care. I'm now having a hard time paying almost $200 a month for 2 lines unlimited talk, text, and data. I'm in the process of searching for another phone company that hopefully cares about their customers.