AT&T

So online it says I got fiber internet it's available in January, they said I wouldn't be mailed for over a month! Well didn't even have service for two weeks and it kept buffing, well I found out I wasn't getting what the guy promised me! So I went with another company and I was told they could mail me a label that the mail man could come pick it up at my house! It's almost June and still have not got label for ups or fedex to come get it! They did this for my x mother law! Why not me? But they sent me a final bill for equipment! I call the number and I can't get through! I am sick of bussiness telling customers them what they want to hear and not following they! It's bad bussiness! They need held accountable!

Not only does this company over charge for service. But if you transfer service to another company the will charge you for a full months service. They are not willing to work with anyone about these charges! Claims its their policy. Absolutly rediculous. There are better companies out there! Do yourself a favor and stay away from AT&T!

I went into the local AT&T store to get help with my phone. They refused to help me and lied to me about why they couldn't help. I went to the next closest store and was able to get a little help. Huge hassle and rude people.

I've been with AT&T for over 20 years and i will never change! Great price for a fail package which I have had for over 7 years now and they still outperform the others!
My suggestion to the others with bad reviews is read the fine print! ITS A CONTRACT!.
If your bills is due and you haven"t received it, CALL THEM!
I've had situations, but really... if you look at big picture, simplicity and connivence = Satisfaction. And NO, I do not work for them and I am not in any way, shape or form related to or know of anyone who works for them.
Just hate to see bad reviews from "some" ignorant, self serving peeps...

I just called a customer service and they didn't have any answer of the question i asked. Very poor service and the person in the customer service needs a lot of training, they don't know what they are doing just stalling me and wasting customer time is the only thing they are doing.

Good luck getting your AT&T prepaid phone unlocked when you are first eligible – or EVER. They just don't do it, even though they have "pledged" on line to do so. (Google: "CTIA and AT&T", to see the pledge unless they've taken it down by now). The pledge has been well-hidden on their own website. During your trials with customer "service", you may be told such things as "cannot find that IMEI number, enter your request again" or "you need to call the manufacturer for the unlock code". Your only hope to EVER get it is to file an "informal" complaint on the FCC website. Almost immediately, you'll get a robot E-mail from AT&T promising to "assist with the problem". In about 2 weeks, you'll finally get the unlock code "obtained from the manufacturer". Too late? Too bad! Based on my experience, AT&T either lost the code or failed to record it to begin with, as they never intended to unlock it – part of their business plan, I suppose. As I said – Good Luck!

On Friday 1/15/22 assiciate added a higher plan than what was stated to me. I was a new customer and the manager didn't have the balls to come out and speak with me. He put my complaint off on a new associate.
Be careful with. AT&T. They are snakes!

They scammed us at Walmart in North Carolina, giving us a $#*! box and scamming us out our money. Then when we needed to call them back, they won't call us back, they said it's a easy installation but we're missing multiple pieces we needed to install the wifi box, no body came over to put up the other box into the wall, nothing. Don't trust them. And we're still going to get billed for it. I'm going right back to spectrum.

I was in Store AC3J, 464 Grapevine Hwy, Hurst, TX on Tuesday 8/30/22 to replace my flip cell phone that I misplaced. Hannah W. Immediately greeted me and began taking the information. We have been Southwestern Bell/AT&T customers since 1956. I am 87, and Hannah was so patient and helpful to me. Any questions she had, Leslie was right to explain and be helpful. I was impressed!
Please express my appreciation to both Hannah W. & Leslie. I am blessed and grateful.
Ann Kelley *******418

Will lie to you to get you to use them.
Traded in phone and was told it was eligible both on the website and a customer service rep. Now being told the phone was not eligible and they never contacted me to let me know. They kept my phone I traded in and recycled it!. Was told I would be getting credits for the trade in but never saw them. Now I'm stuck paying full price on phone for 3 years. Never again will I use them.

While I've admittedly never been a fan of phone company ads, the ads this company makes put me off so much that I would never want to buy from this company to begin with. The foam finger one specifically comes off as condescending, nonsensical (& not in a charming or artistic way), & overly confident, & on top of all that, really seems like AT&T's attempt at ripping off Progressive's Flo.

The customer service online is too bad. I found there was Multi-Device Protection Pack - Insurance $25.97 and Multi-Device Protection Pack - Support $9.02 on my bill at the early 2018. I don't need this protection pack, and asked the customer service online to cancel it.

I was told the Protection Pack will be cancelled, and there will be not such fee next month.

One month later, I found the Protection Pack totally $34.99 was still on my bill and was still charged. I asked the customer service online to cancel it again.

I have asked the customer service online 3-4 times, and every time I was told the Protection Pack will be cancelled, and there will be no more charge.

Today, I checked my bill, and found at&t had still charged me this Protection Pack.

AT&T finally told me they would send me a replacement wired DVD receiver, it came second day air however instead of a a wired DVR receiver I received a wireless receiver. I called Tech support again and told them my problem. I was on the phone for app. 1.5 hours and was told a tech would bring me one and install it on the 25th and this was the 19th. I didn't want to wait that long since it doesn't take a rocket Scientist to install a receiver. I then called AT&T customer Service to tell them I wanted it sent next day air. After nearly an hour and a half they finally consented to mail me one and I would receive it on the 21st. I hope I am lucky enough to get the correct receiver this time. Rotten service!

I do not like ATT at all I wish I had investigated more thoroughly before connecting with them. They transfer you so much I'm afraid all the transfers will lead to sending me to a scammer who then gets all my info. SO SAD

I tried to switch to ATT. They set me up fast and mailed the modem but the technician didn't show up. I stayed home all day. Then I called and they said be home the day after and we send someone between 12:00 and 4:00. I stayed home and they didn't send a tech. They are very incompetent. Please please don't switch to ATT

I wish i can give ATT 0 start for the bad customer service. If you choose to switch plan midway, you will be double charged for the time. Why ATT thinks it's make sense! Why dont they just said that you will be pay double instead of prorating unused credit bla bla bla... so confusing. I hate ATT. I will switch provider soon!

Been with them 5 years with their cellular service and i never been disconnected, well i fell on hard times couldn't pay by the due date is due to get paid june 8th and they turned me completely off. I can't wait to switch t mobile said they will buy me out

AT&T discontinue service saying that you have violated the rules though there is no violation. On 11th Jan '16, they said, "You should not call two person at a same time" also they haven't provided any number for the same. Today, they are saying, they've informed me the reason and the reason was same but they didn't give the number, now they are giving me the particular number and reason. Really disappointed and two faced of AT&T.