AT&T

The road I live on has Fiber unit at the entrance. The fiber goes down the connecting road to feed housing areas to the east of my house. Fiber runs halfway down my road and then feeds into the housing area to the west of my house. No one on my road has Fiber. No option to request fiber to my home. I can get notified... they've already bypassed my road. Waiting for a nonexistent notification is ridiculous. Who can I speak with to get this resolved.

Lindsay was very helpful! Very knowledgeable and helped me with my purchase in store! I am very glad I got to talk with her because she explained everything clear to me and helped me understand what I was doing!

I ordered cell phones for my husband and myself and then canceled 2 hours later when I found that my daughter had added me to her service. AT&T sent them anyway so I called and told them I didn't want them and never activated them and placed back in box and with shipping info returned them. I now have received a bill for over 900.00 and I have been to store and called at least 10 times to rectify this I don't have phones or a number they were returned in your shipping box and label. AT&T has now screwed my credit and have put it on my credit as unpaid. They are crooks and can't take care of this in store or customer service at no help they keep asking for a damn number but phones never used or activated. I think they do this say they didn't get phones just to get extra money. I guess I have to take them to small claims. Don't sign with them

At&t has the worst service and customer service. They lie... They sign you up On a promotion and they give you a price... And when your bill comes it never reflects the amount they tell you it's going to be... And when you call and complain about it... There's absolutely nothing that they can do about it so you're screwed...

I was text a promotion to receive a percentage off my past due bill. Once called I was told by Abulia Mahoug refused to listening and get details. I was repeating why my concerns. I called back and spoke with Chris and attempted the same spilled and got no where. Chris only saw where I made a payment today and stated my account has no notes documentary of any previous calls not even from Abulia who I had just ended the call.

Been a customer of AT&T since before cell phones. Since 1970. LOYAL customer. My brother recently due to cancer had a laryngectomy and uses his cell phone to communicate and 911 has his number as a non speaking client. Bought a new phone that got lost in transit by UPS from my house to his house. Wanted to order a second phone and then return one if it ever showed up or pay off when I received a check from UPS. I acknowledged I knew I would be responsible for both charges until I returned a new unopened one. Would not let me buy a second phone. This is what is wrong with America and I will no longer be loyal. And if something happens to my brother AT&T and
UpS will rue the day

I switch from sprint (Sept.the 19th. 2019) because of the coverage that At&T offer. While in the store with preparing to move 3 lines over, the rep. Said that the activation frees would be waved. Six days later I got my bill and it showed that i was being charge $90.00 dollars for activating my 3 lines. I went back to the story and tried to get the fees taken of, and of course they would not do it.

After a while, I called in to At&t customer service and a new door of kindness opened up. Gretchen R. (the customer service rep.) took care of all the issues that I was have. I could not get all the fee's removed, but enough to make me add another line to my account, with no activation fee's.

"Gretchen, being a business owner I would like to say that the customer service that I received from you today was the best service that I have ever received in my life. Thank you for being understanding, and most of all, thank you for you 25 year of service with At&t"...

I spent few times around hour each times to try to chat with support, but is is horrible. I couldn't see my service numbers in Chrome, FireFox, and finally 3rd person told me to use Opera. It is not even funny. Is it real? They can't hire normal programmers, who will write website for cross browser? Later I tried again to connect with they support, but it was even worse. I was on the line for 15 min, and after the robot told me you are the next, they disconnected chat and again I was in the waiting mode something like for 20 min. I think I should move from this company, to the some else, any suggestions?

Representatives will promise you whatever they have to to get you to switch to AT&T. Once you switch, they will charge double the quote and deliver half the service. If you try to call to work things out, they will transfer you from sub-department to sub-department for hours (and days) on end. They will promise that everything has been worked out and they will correct the errors, and then nothing will be corrected. You will still be paying double for half the service.

We recently upgraded our phones. At Christmas it advertised a watch included with the purchase. I pay 10 dollars a month for service and with all of the hidden fees and the fact that you do not get the full credit of the installment each month is ridiculous and was not explained at the time of purchase. I also visited the their web site and they advertise 3 lines for $60.99 and if you have signature member you get 10 dollars for each line which I get the catch is I am paying $70.00 per line with my 10 off is $60.00 per line. I feel like I should ve paying $50.99. They said it was because I don't have auto pay. I don't think I should have to auto pay when I am never late with my bill and have been a client for 18+ years. At&t. I pay $21.00 in your junk fees alone on my bill.

I went to the store and got a deal for a family plan starter for 105 dollars, my first bill comes as 260 and the one after as 328, When I spoke with customer service it turn out the store had put me on the highest plan without my consent and I will be heavily overcharged because of that, also there are hidden fees ( services and taxes) even with the original plan the bill would be 187, So I canceled after using for 4 days and I still got charged 180 dollars for a full month when they have a policy of charging only per days used if canceled within 14 days, I challenged that many times but it is a waste of time. Must avoid due to the lack of clarity on hidden charges and store workers placing you on plans without your consent then you are having to pay the price.

At&T used to be great. Now they do not care at all. You used to be able to upgrade regularly and it not cost you a fortune and when you went in the store or called they actually tried to help you. Now it is sorry you are stuck with the plan you have the phone you have and we do not care if they work.

They came to my house on Thanksgiving Day and sold us a plan to get us out of another company with lies. They took our cell phone from the other company and told us that they would assume the charges that were owed to Verizon and that we would pay them in easy installments and now it turns out that Verizon took all the money they owed us and At&t says that I don't know who sold us and they have the contract and we have a cell phone activated with them. Surely it was the wind of the rose of Guadalupe that sold us and brought the scam to my house.

Had issues with no service months ago and nobody from the company could figure out why until after I had to get a new one and then I was told. Thaty.phone got black listed. Months later I write a bad review and someone from the executive office calls and says they will look into why it was black listed but because I already got a new phone there wouldn't be anything they could do. Called me back a week later to tell me that they don't see any notes as to why my phone was originally black listed and only thing they could do was a credit to my account. Because in their eyes i made the decision to get a cheap phone instead of waiting 4 months for them to figure out their mistakes.

I had service with AT&T most of my life and loved them. Moved to T-Mobile because I wanted an iphone
For my son for Christmas and AT&T wasn't offering one. I paid the phone off early so I could come back to AT&T. Wish I hadn't! I included my ex husband on our plan, he passed away and there's basically nothing they will do for me. I have to pay for the phone in full before I can delete his line. Guess they've forgotten the word empathy. The other phones I wanted to pay off early they won't let me. Take my advice go anywhere but AT&T!

If you have watched AT&T Ads saying that existing and new customer are treated equally? You can forget about that.
Only new customer who they want to lure to ATT. No reward to AT&T Royal existing customers.

Att is trying to tell me that I didn't sign up through the appropriate plan to get my free phone now why in the world would I have not signed up for the appropriate plan? I didnt.
And now you said it's too late to get the credit for my old phone. I feel robbed and will not stop spreading the news of bad business.

So frustrating! Spent too much time for nothing on the phone trying to resolve this issue. Did I upgrade my phone to get 5G, yes supposedly that is necessary to get a signal, do I pay my outrageous bill every month for cell phone, internet and Direct TV. Yes I do. Do I get the worst cell phone service with dropped calls and noone can hear me. Yes I do.
I cannot stand calling in, it is ridcously LONG wait times and nothing gets resolved. I really do want to change phone carriers which I am very close to doing. You really need to step up your services and customer service. You won't miss one customer until it starts to accumulate then you'll feel the loss. I hate writing reviews like this but they price gouge and service is terrible