AT&T

Horrible customer service I am just in awe! I spoke to so many different agents in the Philippines and in the store trying to get my phone ported to a different carrier and was apologized to so many times but of course none of that really mattered. Absolute nightmare!

There is no way to shut off charges if your fone is stolen or lost, customer service wont do anything and the att stores cant do anything, the only way is to just stop paying them, then your credit score takes a hit, such a dismal experience

When they first launched AT&T Fiber in my area, I got a promotional offer that stipulated that my monthly payment would be $50/month for life. After getting my first bill I noticed that the bill indicated that my normal monthy rate was higher but it showed the discount so the price would be $50. Me being a skeptic, I called AT&T to verify that this would never go up and ask them why it just didn't say $50. They assured me if would never ever go up. Of course a year later my bill went up. When I called customer service they said they had no knowledge of this offer and told me to basically pound sand. I wish I had never switched to AT&T fiber.

It's very very terrible as long with the internet. They charge you so much for deals you can find with better internet connections. Don't waste your time with this company. Since the internet is terrible here.

I signed up for a business wireless account and have regretted it ever since. The sales manager at my local AT&T store defrauded me twice costing hundreds of dollars. My attempt to resolve this with Customer Service ended up in a shouting match between this sales manager and the CSR on a call while I listened along. I wish I had recorded it. At the end of this the CSR said I would have to "fix this" with the local rep. Absurd. I cancelled service the next day. Now I am fighting with Collections just to get a final bill that reflects reality. How is it possible for a major US Corporation to run a business like this. I would be happy to join a class-action lawsuit if anyone is interested. DO NOT DO BUSINESS with this company.

I have spent hours on the phone and chatting with ATT Agents. They gave me a plan and discounts and when I received my bill, it looked nothing like what I was quoted. I called and spent hours on the phone being transferred and hung up on and redialed to experience more of the same. I was then moved to a "better" plan for "less $". When I received that bill, it was grossly wrong as well. More time on the phone, another change and yet another incorrect bill. My bill has never been correct. I have used my service to talk and chat with ATT to the extent of complete frustration. I cannot believe that this company has survived as a service industry with the type of chaos that exists in their customer service.

I sent in 4 phones for credit and they lost 3 of the 4 phones. They told me they would pay off T-mobile phones but didn't and lost those phones so im stuck paying for those as well as phones for at&t. They should have put insurance on my phones like they said they would have to find out I don't have insurance on my 4000 dollars worth of phones. Seriously this company $#*!ing sucks and I look forward to filing a lawsuit

They have the worst customer service. They have no idea how deals work. Their IT is the worst ever, automatically assigns a suspended number as a back up number, in case if you get logged out of the account and they have no way to override it or send their OTP to email addresses. I can't believe such huge company can't even send OTP to email addresses but can send it to suspended numbers. How the heck can someone get the OTP from a suspended number. I have been logged out of my account even though i have my id and pw correct and they have no idea how to log me back in. Such dumb $#*!s working for at&t.

I went to upgrade my phone at a store in March and was told my phone was eligible for a FREE Samsung with my trade in. I went to trade it in after 2 weeks of getting the new phone and was told my phone was too old and I would have to pay $22.63 installment. I called and told them what had happened and they said nothing can be done to help a customer of there's that has been with them since 2011. I will be cancelling there service once I am able to switch. AT&T is TRASH!

I hate this company when i pay this damn phone off im going somewhere else. All this company wants is $$$$.$$this company doesn't care about people lives and stuff ima tell everybody i see around there stores to not get this company its trash.

It's a nightmare with AT&T. I have had nothing but horrible experiences with them. Every time I go into a store they can't do this or that in store and than I call and they say you have to go into store

Today was supposed to have my internet remotely set up. I set up all the stuff I had to and waited. It didn't work so I had to call them, and I was hopeful it would be a easy fix. It wasn't they sent me to like 9 different people who would send me to someone else. Then I asked to talk to a supervisor and then sat on hold for 30 mins then it just ended, I called back and sat on hold for another 30 mins then gave up. They called me back a hour later and was rude to me. They still didn't do anything then set up a appointment for Tuesday. Days before they called me confirming the reservation and told me different things. They also did that with the 9 different people. I told the supervisor about my experience and he completely disregarded it and was still rude.

I receive dozens of spam calls and frequently call them back. The number I call is often an out of service number. (I am well aware that the numbers are being "spoofed".) It would be very easy for AT&T to intercept calls to their customers that come from non-existent numbers and not deliver them.

Note that, in general, I am very happy with the service provided by AT&T.

Worst customer service. I been calling to resolve a problem and they haven't been able to fix it. Calling and calling and it's always something different. It looks like if they don't want to resolve the problem. I go to the At&t store and they can't help me neither.

I was on a call with an agent in late March 2022, and she was very kind and helpful. She set me up with a new wireless agreement that allows for two lines. I am now being charged MUCH more and no one is willing to assist me in getting the transcript or recording of the call between her and I. The guy I was talking to said I was not allowed to have a recording or transcript. I was transferred to a different department to find out that the guy I talked to told this new lady that I just wanted to cancel... I corrected this and the lady told me she would transfer me to the proper department to give me the recording. It was a dead line. I am so upset with how they are tossing me about and not allowing for proper resolution. All I was offered was a one-time credit of $20... What a disgrace of a company.

AT&T lied and is now attempting to take our money. We asked if we could move our service to NY and they told us we could with no charge, to just take the equipment with us. Well, they lied, when getting to NY we attempted to get internet and found out they don't service our area. So we found a service here that can, so we wanted to suspend our service until we got back to Florida. We were able to do that with the internet, but for the streaming service, they want to charge us $180 for the equipment. They never told us anything about this when we signed up. We had them check many times, giving them the address up north just to be sure. They lied! They are NEVER going to provide us with anything again.