AT&T

I have been on this call for over 30 minutes now, just for a due date change. I am writing this while online, and I am now being transferred for the 5th time. I do not understand AT&T at all. It is time to switch to Verizon or Tmobile.

Staff was unprofessional and not very knowledgeable of the products and service they sell. I had to make multiple trips across several days to resolve the issue preventing me from connecting to their network. Customer service improvement is needed.

I rely on my phone for my work and I chose att because they are supposed to be the best provider...they are definitely the most expensive...this outage today proves how wrong I was...att has yet to even let us know what's going on even as smaller providers have already got their service up and running...I can't make crucial money to pay my bills and I am extremely disappointed in att...I will be switching providers as soon as I can financially...I wouldn't recommend attending to ANYONE!;

I work at home my internet keep dropping I called several times to schedule a technician to come fix the problem the internet support said there is outrage in my area so they can't send technician…. I been have this issues since 05/9/2023 … I requested to speak with a supervisor they said none of them is available. …. Do not do business with ATT bad company bad customer support team they only care about money not service

I am very disappointed in this service. I called to find out why I am not receiving the internet. I reached a representative who could not finish assisting me because his computer crashed. He said someone would call me with in 15 mins. It has been over 2 hours. Now I have to call back and hopefully get someone and resolve this issue. VERY frustrating.

I took the phone to att in October 2020 and paid for it every month until September 2021. In September I paid the full amount to unlock the phone and gave up att. I filled out an unlock form and left for another country in the hope of using it with another operator and in another country. For 9 months my phone is blocked. Status pending. When I called, they told me that they could not help without a number from att and that I needed to come to their store. I was on the other side of the world. A month ago I returned to the United States. I went to att twice and they only told me that I need to call them. Great, I hope someone can help me with unlocking the phone. Although I still threw away $500 for a phone that doesn't work. Thanks ATT!

I called to cancel an order. Next day, when I am suppose to get my refund I find out the agent and supervisor lied. Now, some manager is telling me I am responsible for the order. Do not use ATT. They lie. Poor customer service skills.

In mid December I cancelled and paid off a phone on my account, a month later they are still telling me I have to pay for the plan on that phone. I have talked to another one of the extremely rude customer service reps, just to be told that they dont want to do anything to help me out. I have been a customer of this crooked company for 15 years, and they could care less if I stay or go, so Im going. AT&T is a very dishonest company!

I am so frustrated with AT&T causing so much stress and anxiety it's not funny. They have lied cheated and stole from us. They have not held up to their end of their agreement even though it's on paper. Their signed agreement paperwork is set up in a manner in which they can say this is not what we offer and leaving you with an agreement that they do not hold up to. Then when you called to correct the problem they will hand you down the line until you have wasted hours upon hours of your day. I will no longer be there victim. I only give them a one star because that's what's offered.

My telephone works terribly.
Half the time no one can hear me.
You call for service and they sell you another phone.
That doesn't work so they try to sell you a 200 dollar booster
To just get the service you've been paying for but can't use.
Horrible company.

They are taking my prepaid payments out 4 to 5 days early. When I purchased my phone it was a deal to sign up for auto pay and I could change it anytime I wanted, lies! I called twice, the first time the guy told me he done that a dropped me done to the $40 plan like I requested. The following month I found out he didn't I asked to speak to a supervisor, she refused to do these request saying I need to call back closer to my bill date. Today I went online made the changes and they cut my phone off when I have two days left on my account.

I was an employee for 21 years. Started out as bellsouth and things were great.As soon as corporate AT&T took over everything went to $#*!s. I know what some people are thinking is that "oh no now you have to start working" but that's not the case at all. I'm a very hard worker and like to know that I'm trusted to do the job that I'm great at and know how to do but that's not the case. Got a chance to get an early buy out and never looked back!

When I cancelled my account they told me I have no more payments and I'm good to go. Then they charged my account $800 and over free my account on Xmas Eve! How sick are you to do this. First of all my account is cancelled and you still use my card to draw money from my bank that's theft. We have no business relationship. Second of all, why did you tell me I have no payment due? This is evil and sick!

I tried ATT this past December. When I received my phones we could not receive calls or make calls even within our house to each other. I went back to the store where I signed up and was told to return the phones and there would be absolutely no charge and the money that I had paid would be refunded.
I returned the phones and have been pestered for the past 7 months for payment. When talking to customer service It is very difficult to understand the people talking with an accent. ATT really sucks.

They know where I live there are two options for internet providers, both are terrible. Att forced me sign a yearly contract, and has absolutely no customer service. They will lie and tell you what you want to hear, hang up on you, transfer your call from one person to another, tell you wrong department, tell you they have a bad connection and will call you back, but never do! This is a terrible way to conduct business! If you enjoy being lied to and hung up on, get their service

I have been with AT&T for a few years, with several lines. As my kids had gotten older I let them get their own lines. Thinking that my bill will go down with less lines on my account. Yes it went down a little, but the remaining lines went up. I called and asked about it the said it was how they did it. More lines less you pay on each line. I disputed it and ask for a manager. Never spoke to management. Was told that they were busy. The service isn't all that great. It takes a while for things to download or even serf the internet. Don't let the towers go down in your area. It takes forever for them to get them back up and won't even reimburse you for the inconvenience.