AT&T

I do not even have an account with AT&T and called them because someone hacked my debit card to pay $300 on a bill of theirs, spoke with a couple different people and confirmed i do not have an account! And basically told me it was fraud and that it would take 7-10 business days to file a fraud case. And then they would mail me a check. Really a check after you took money from my account, unauthorized! They refused to give me any information of whole stole my debit card to pay their at&t single line wireless bill! So in the mean time my account is overdrawn and i out of lick with at&t and these idiots- not once bit twice are trying to offer me to open and at&t account. I stopped the 2nd guy from asking before i was very rude about it. I called because unauthorized money was pulled and over drew my account and you have the audacity to try and get me to open an account with a company which apparently is not very secure!

Long time customer….fell for the deal that you can get an iPhone 14 and trade in iPhone 11 for $20 credit per month. Waited Almost 4 month without hearing anything. First time I called they apologized, gave me a $20 credit for that month and promised the trade In credit would be on next months bill….nope…so called today and they said I won't be receiving credit!

Ive had att for 2 years now and they are constantly changing my service plans and charging me extra one month its $260 next month its $540 and next month is $365 they are no help when I contact to figure out why everything is so up and down cant stand att

I was sent to collections even though I paid in full and they told me that everything was fine. My credit was destroyed when I did everything I was supposed to do. This should be illegal and this type of business practice is predatory. There is absolutely nothing I can do about it either. Good luck getting in contact with them also because its next to impossible. Then when you do its always someone with horrible English that you cant understand.

I had ATT for nearly 20 yrs as a retired veteran. Worst customer service ever. Nearly 20 yrs and never once had a positive experience with this company. In the end they will also try nearly everything to hijack and keep YOUR phone number!?!? Bye Felicia and Karen lol - Mint Mobile seems to like it's customers!

On 5/20/22 I bought IPhone 13 pro max, 6/20/22 I went to trade my iPhone 8 I have to wait 1 month in order to get eligibility for trade sales person changed my plan. After a month I got charges of almost $300 added hotspot roaming of $122 / device there's areas in CO that AT&T don't even work at all. I paid off my phone and tried to get my iPhone 8 back and refused to give me my phone. This company is a ripped off. I stopped my services the next week. I went to Mint Mobile $15/ month + tax. I will never go back to this phone company ever again. Hampden office even hanged up the phone at me while I'm trying to explain myself, very peasant employees. Helen O.

My Internet was down and after an hour on the phone I was transferred to tech support. They offer free home security equipment and I kindly refused and said I don't won't to add a bill. The AT&T tech service hung up on me. I called back and told the lady what happened. She told me At&T employees cannot transfer customers to tech support so we cave to call and then she hung up on me. I was with Verizon for 15 years and this is why I left them. No one I have felt with through AT&T customer support has helped or fixed an issue. It's sad and pathetic

Negative 10 star. Not even one. Had a 12 yr old iPad that got lost. Tried to cancel the account. I don't remember a 4 digit pin from 10 yrs ago. Called the 1800 #, said they can't help, said go to the store. Went to the store, said they could not help WITHOUT the iPad to get the 4 digit pin. This started in January 2023. I have been to 5 physical stores, all to be told they cannot help me. That I must call the 1800# because only the tech dept can help me reset a pin. Hours later, Tech Dept says go to store. I won AMEX dispute for fraudulent billing by AT&T and they now send me past due statements. I have written cancellation sent certified mail, and have wasted more than 5 hours of my time standing in stores, including the corporate location where I was instructed to go. It is still not fixed. AT&T you get a negative -10 rating from me. Worst experience EVER, being told "I can't help you" while you continue to send me bills.

AT@T states that an upgrade to an iPhone 14 is on them. This is a lie. They told me exactly that and then proceeded to charge me 22 dollars per month for 36 months. Do not believe their commercials or the people who work for them online or at their store. All of them told me it would be free. LIES!

I used the service for over 3 years. I moved to Europe for work. Hoping to keep my old phone number, I asked them if I can freeze the account after explaining the situation. However, I did not know that they will still charge me for the phone bill regularly. What was the point of suspending the account?

Before giving my credit card info I asked to speak to a manager. He advised me he'd send the router next day delivery as a self install cause I just moved and I need the internet to work. The next day they say I'm scheduled for install 5 days later. This all happened on a recorded line. So I put my notice of intention to file a lawsuit.

After 20 years I am glad to switch to a different carrier. Paid $160 for 4 lines and a watch. Called to remove 1 line, confirmed the new payment will be $135, just to learn that I was transferred to the new plan and new plan is $190 for 3 lines and a watch. Why should I pay more for less. Numerous calls, one unprofessional rep after another. With all the@@@ service, there is no mystery of so many switched customers.

I had internet... called to see about adding tv to bundle. Was told I could. Quoted me a price of $69.99 plus tax. Got my bill & it was for $164.24... called in. Was told that you cannot add/bundle service to an existing service. There is nothing they can do. They SCAM you! They rope you in telling you stuff they have no clue about & then they bill you totally different amount & then claim they can't bundle after the fact! Then you are stuck in a 2 year contract that costs to get out of it! Will NEVER recommend AT&T to anyone EVER! Will give bad feedback everytime!

This company is a joke. They don't care about their customers, they have people working in the middle east that promise you stuff over the phone and then they don't want to honor it. In my case this person promised a $20 discount for bundling 2 services, and it took them 3-4 months to bundle the services, and after that when I called to get my discount, they said they don't offer the discount anymore. I asked them to go back and listen to the recorded conversation, and they said the conversations stay on their system for only 30 days, are you kidding me? Bunch of incompetent people and I'm just waiting for the phone's contract to end so I can leave this stupid company. Be careful with this company, run away!

AT&T is a terrible company to deal with. Run to any of their competitors because it HAS to be better than AT&T.
Agents tell half-truths to get you signed up for services you don't want and then take forever to implement them. Nothing is what it seems.
I wish I could give negative stars.

Also... stay far away from Office AT Hand. I heard that if you sign that contract that it's impossible to get out of it... and Office at Hand is terrible! Don't use it.

I have been calling AT&T since December of 2022. They lied, saying someone came out, and I work from home. I received 2 new Modem within 30 days. The internet never works, especially when it's cloudy outside or rain. My bill left from $64 to $191.00. ATT IS THE Is Worth Company On Earth.

Absolute worst service of all time! We have been with AT&T for almost 10 years with an average bill of $680 per month. We have 9 devices with them and cannot wait to leave! They have treated us very poorly and their customer service does not care about you. We have wasted countless hours added up to days at this point in time to resolve issues we never created. We have been good and loyal customers for so long and we have still been treated this way. This corporation has gone way downhill with regard to there structure and their business ethics. It's so sad too b/c my grandfather was an executive for them when they acquired Quest in the 90's. We are pleased to know that there are better solutions for the same services elsewhere and are looking forward to moving with an organization that actually treats their customers with dignity and respect.

I am extremely disappointed with my experience with AT&T internet. The customer service has been consistently poor, with long wait times and unhelpful representatives. Despite multiple attempts to resolve issues with my service, my concerns have consistently been dismissed or ignored.

Additionally, despite being promised a $200 reward for signing up for the service, I have yet to receive it. This lack of follow-through on their promise is extremely disappointing and has made me lose trust in the company.

To make matters worse, the internet connection itself has been unreliable, frequently dropping at seemingly random times. This has been incredibly frustrating, as it interrupts my work and disrupts my daily routine.

Overall, I am extremely unhappy with the service I have received from AT&T and do not recommend it to others. The poor customer service, lack of the promised reward, and unreliable internet connection have all contributed to a negative experience.