AT&T

We switched from another carrier due to high bills and bad customer service. When we started with AT&T, we notice no dropped calls, better customer service and easier bills to understand. The plans were much cheaper than our previous provider. We got some additional incentives for being military, and we sure do appreciate the recognizing our military. I'm not sure if we'll upgrade anything but I'm glad we're with this company. Thanks for great service. Keep up the good work.

We recently tried to leave at&t. And they continued to transfer us from one unhelpful person to another, at one point suggesting we go to a store in person to cancel our service. It took three days to get an unlock code so we could use our phone and port our number to our new carrier, after we threatened to retain a lawyer. We left because our bill became so unpredictable with seemingly unwanted charges for services we neither wanted or ordered. They are easy to join but very hard to get away from.

If I could give zero stars I would. My husband and I needed to unlock our devices to be able to switch to a different company. We spent most of the day dealing with customer service. They unlocked two of the three devices. One was denied for not being paid when ALL three of the devices were paid off at the same time. I will never get AT&T service again and I don't recommend it to anyone. Very disappointed and frustrated with this service.

Worst service ever. Their shop manager - a male in Seattle Pacific place mall store - was aggressive and rash and tried to get physical with me - a woman. Then their customer care took away my service and it was not working for 24 hours and they did not give a reason. I would advise you to get ANY other service but this one

I tried to switch from ATT to Sprint because of reception issues. The move to Sprint was relatively easy. But ATT would not let go! They kept charging me. I have just made the 5th phone call in the last 2 months. Each time I have been assured that my lines were cancelled--but the bills kept coming. I tried to cancel my auto-payment but the bank urged me to try one more time. OK--after about 6 hours on the phone over the last 2 months, I am assured once again that the lines are cancelled. What I hope will be the final evil catch is that ATT cancelled my lines on the first day of monthly service and so charged me another $80 for absolutely nothing! The person on the phone did apologize. I know it's not her fault, but for at least 10 years I will have nothing to do with ATT.

I would rather give them zero stars, they are horrible and complete rip offs! Started when we switched to them. The fidget spinning child manager sold us two new I phones for a bogo offer. Problem was the offer was over two days prior to us signing up.AT&T did nothing to make it right. Moving forward we switched to a real provider for less and I keep getting a $64 monthly bill for an Apple Watch. You would think when I shut down wireless service the watch would go too, it quit working the day we switched. I called customer service and they offered me to keep the watch service for $10.00 a month. Got it cancelled finally. If a plane flew into corporate headquarters I would celebrate. Fu@k A&

I pay for 3 boxes. I am in bed with a serious case of covid. I only have tv. I have a message "too many streams,". It gives me a choice refresh THAT DOESNT WORK. Or set new home location. It tells me I have done this too many times. EXCUSE ME. I call for what their site says is 24/7 technical support. How stupid. You. Call and no matter what number you dial it tells you to call during working hours. What lousy service. At these times I'm sorry I left spectrum. Then when I fall asleep the TV starts working and wakes me up. So stupid. Seriously considering a return to spectrum

They will lie to get business do not listen to their lies. Then when you cancel 24 hours after install and they tell you send the equipment back there will be no charges they send you to collections for $58 dollars and say yes we know you don't owe anything but it's already been sent we can't undo it.

Our phone lines were torn down by a dump truck, as well as our neighbors lines, so we called AT&T for repair service. We were told that someone would be out on 05/09/2022, 11 days out. No one ever came, and when a call was put in to find out why, they claimed that us, or our neighbor never put a request in for repair, so now we have to wait another 9 days to see if someone even bothers to show up this time. When our service is working, we have severe lags and constant buffering. We pay for the extreme dsl service, but it's almost comparable to dial up speeds. I wish I had other options, but they have the monopoly in our county with nothing else available.

Bought a phone for a small business. Was told by the "salesperson" if not completely satisfied, return the phone within 30 days for a full refund. Yeah, right! $191.00 later and numerous harassing phone calls from customer service representatives (all foreigners) is all you can expect. DO NOT BUY AT&T!
There is a reason they have a one-star review.

Ran through an order on phone and decided not to continue and canceled moving forward but took $577 from my bank account anyway without completing order! Called and said too bad nothing they can do have to wait 3-5 days to get stolen money back! STAY AWAY‼

This scam of a company upgraded my internet plan without asking, then when I noticed and called to downgrade attempted to charge an additional month's fee. Had to be on the phone for 2 hours to remove this fee. Never will use ATT again, a scum company

The worst customer service I've ever experienced. Having a problem with my bill and I have been bounced from customer service rep to customer service rep. Each time I am told I am speaking to the wrong department. I am beyond frustrated. Still on hold after an hour and forty-five minutes. How does AT&T stay in business? Don't they care that their reputation for customer service is the deplorable? It seems not.

Needless to say I will be changing my carrier for phone, internet and Direct TV.

Everytime i am playing something it either will not load, freeze, or crash. I cant play anything without a disaster happening. If i could give negative stars i totally would. I hope that at&t improves.

So I was stopped at a Sams Club to trade my T-Mobile service for AT&T. I did the switch. The man who helped stopped helping once I signed up. Then when you are in a situation they do not help much. I called to arrange a payment arrangement. They helped with that then, 2 hours later they turn off my service and cant help set it up again. They are no help. Tmobile was way better. Wish I can go back but I am on contract. All they did was tackled me with more fees.

They have worst customer service and average signal quality. Their website is impossible to navigate and reach a live person, their phone tree menu is just as unhelpful. I had trouble activating the new sim card they sent me. I spent 3 hours on the phone and in the store trying to get this setup.
After this when I switched to a different carrier, they charged me $116 for just 7 days usage!

There's no loyalty here, no appreciation to customers who have been with this company for years. I had a phone that I ordered, but it was the wrong one. I wanted to exchange, the phone is unopened. What do they tell me? Sure we can do it, just have to go to the back office. Then after they make their changes they tell me it can't be done. No notification I had to call in to find out, which was well after now the return and remorse period. You stupid liars! This is the absolute worst company I have ever experienced with. NEVER sign with them, switch, get out of your contracts... they just want to rape you of money

I have had the worst experience with this company. Lied to and all they do is jack my bill up. Can't get good service from any of them
I have been a customer for years and it's been an issue when I change service. Time to shop around. I NEVER write reviews but enough is enough