AT&T

Very unprofessional and very uncaring company and Leona was very unhelpful and very condescending and basically called me a liar and treated me like, I was dumb all while the manager after asking to speak to him went on to help the next customer after I waited for him as he watch the way she was mishandling the situation. 1 bar since starting service and no hotspot. They didn't even activate my e sims had to do it myself they take your money and push you out the door. They either aren't knowledgeable reps or very rude reps and the managers hide from the problems instead of helping the problems.Screenshots added to show different times of the day with one bar.

Today I got a call from an at&t customer telling me she has been receiving emails from at&t with my account activity that has included products ordered, shipping addresses, and phone numbers! Granted a lot of that is probably available to someone with simple internet skills, but to have a company like at&t sending it is a big time failure.

I've got a call into speak with someone, but told it could be 72 hours for a call back. I guess customer info security is not a big concern to them. :(

I dealt with Chantel a AT&T employee in Georgia and by far the best customer service I never received an AT&T. For some reason I missed the post call review so I need to write this here. I was having reception problems on my Internet box in both of our phones. Chantel directed us how to reset our network settings which made all the difference in the world. She was completely respectful and a sweetheart I hope somehow this gets to her. Thank you

They claim to honor their customers and was lied to on different occasions. Mitchell and Diego. I set on the phone for 3 hours, and giving dates only for me to not get a call or get the promotion that was promised, and every caller tried to get me to pay a different amount than the last caller. I'm switching service. If you got through them make sure that everything is up and running properly before hanging up. Because they won't honor what was promised. I've been a customer since 2014 to be treated so poorly.

This is one of those companies with shady predatory greedy practices. They asked me if I wanted protection plan for my old phone, I said no thank you, they charged me $40 for it. Even when I said I didn't want it. It took me an hour just to cancel the damn thing that I didn't sign up for in the first place.
The problem is they are too big for anyone to do anything about this.
Read more reviews if you still have doubts.

They overcharge people in the hood u may pay late but pay they interrupt your service just to add a late fee and have only one tv working here and there its sad and it should be investigated this is true they don't give u options as others

I just spent a little over $2,000 a couple months ago with them. Paid for my service in advance. I'm a single father of two little boys one of them with special needs and I work 60 hours a week. I forgot my bill was up and got my phone shut off two weeks after it was due. They revised to work with me on turning it on for 2 days until I got paid. I use my phone for work and so this really hurts. I switched to AT&t as a couple guys from work said that they liked their service and for some reason I was dumb enough to switch from a good company that always worked with me anytime I had an issue to this crap. AT&t truly could not care less about their customers. All they want is their money and after they get that they are done with you. How the hell are these guys still around?! After reading all these other reviews this is just a small problem compared to the other stuff they put people through.

I have been an AT&T customer for almost 20 years and am now retiring and have asked to have a plan more in the price range of other phone companies and stay with AT&T. But instead they seem to keep going up and they don't care. I'm now having a hard time paying almost $200 a month for 2 lines unlimited talk, text, and data. I'm in the process of searching for another phone company that hopefully cares about their customers.

I owned this phone for 7 months it started to crack where it folds. So Samsung doesn't cover that under their warranty apparently and at&t made me pay my 150$ deductible to get the same refurbished phone. My family has been with AT&T for decades and we have bought Samsung forever. Needless to say i wont be buying Samsung anymore

If u ever need customer service then I feel your pain. Be prepared to spend all day with them for the smallest of issues. And do not think you will ever be told the truth by them, or be happy with your AT&T experience in any way. It is sad they are still thriving the way they are, given the way they steal from, lie to, & upset their customers.

Att installed a temp line. Almost 6 - 7 days later they had someone come bury a permanent line. In the process of installing permanent line, they cut my guide wires for my robotic mower in several places. Submitted a claim and was told that someone else done that cause other contractors were in the area. No other contractors was working on my internet line in my yard but AT&T. They destroyed and don't take responsibility for the damages. This supposed to be a company of good standards. Doesn't look like it.

My Dad passed away in Dec. Went thru 3 phone calls and 2 visits to store to advise them of my Dads death. Thought it finally was taken care of until I received a bill for 2 months of service for my Dad. It is a hard enough time going through this without a Company making it more difficult for a $25. Bill
Called again today, and once again, I am having to go round and round. Company and the employees are disrespectful and just kept over talking you and were totally rude. Would never ever use this Company ever again.

This is the worst company to have for any service. Many years ago I had them for my internet and long story short they kept trying to charge me for things I did not have. After several months of calling and telling them I would not pay for these charges, I finally found someone willing to help me and take them all off. Well, here we are a few years later and I chose to give them another chance (stupid me). I got their cell service just a few moths ago. When I was getting my new phone they told me that I could get a screen protector that I could get replaced for free, well I found out this is not true. Then all of a sudden they again, started charging me for bogus things. When I called (and spent over an hour on the phone with them) they told me a manager would call me back. Well, it has been two days and I am on hold again trying to reach them. I will never use this company again!

Its unbelievably slow. Like, comically slow. If you click on ANYTHING, just walk away from your phone for at least a minute to let it load. The app crashes all the time, if you have to switch to another app or lock your phone, it will crash and have to reload to the main menu. The search bar sucks, its way too complicated to find anything because of too many categories and sections. Awful. Btw, att does this $#*! where your plan goes up by $10 every year. So its advertised at first as $55, then it goes to $65 and so on until you finally just change your service provider.

Turned in two phones that fit the guidelines for $1.000 off phone promotion. 6 months later I'm still trying to get the promotional discount. Talked to 4 different supervisors and they have approved the promotion offer but it's never discounted from bill. Still trying!

This is the 3-4th time that a technician of ATT cut my internet connection at the alley when fixing or connecting other houses. It keeps happening for no reason. When the technician comes to fix it after days without service, they can't explain why this is happening and tell me to call and report it. I am tired, I'm a physician and I need internet to work. Very upsetting and disappointing! From Lubbock, TX.

They'll drown you in hidden fees. Their salespeople lie about the cost, sign you up, AT&T gouges you for 3 to 4 times what was quoted. Not to mention their plans are some of the most expensive around. Plenty of better companies out there.

You are by far the worst company ever. I wish I never bought my three phone with you or your service. If anyone is thinking of going with AT &T don't. Run as fast as you can. I was extremely sick and was working really hard to pay my extremely expensive phone bill and they shut off my service and I have a special needs child and explained everything to them and made multiple payments to them. It just seems like the bill never goes down. The worst company ever.