• AT&T

AT&T

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

AT&T has a rating of 1.36 stars from 2,592 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AT&T most frequently mention customer service, new phone, and next day problems. AT&T ranks 155th among Internet Service Provider sites.

  • Service
    1228
  • Value
    1162
  • Shipping
    755
  • Returns
    773
  • Quality
    1052
Positive reviews (last 12 months): 4.7%
Positive
36
Neutral
4
Negative
719
225
See all photos

What reviewers want you to know

Positive highlights

  • You will receive the most glorious advice and best customer service of a lifetime.

Critical highlights

  • In a panic, I went back to AT&T where Mark at the local store at least saved my phone numbers.
  • Do I get the worst cell phone service with dropped calls and noone can hear me.
How would you rate AT&T?
Top Positive Review

“AT&T monument rd”

Stephanie O.
6/28/23

AT&T on Monument Rd in Jacksonville has the best customer service and the most friendly and knowledgeable staff! Great prices will save you so much!

Top Critical Review

“At&t with shady business practices”

Matthew C.
2/17/24

Be careful with at&t it is not below to do under handed and shady business practices. They don't care for the time they waste. They take all your information down send out a sim card that can't be activated. Most there agents are rude as hell. Think twice before u try to do business they are crooks. I have recordings, email, the package they sent out, and "sim card" in my Possession. The phone below is the numbers for At&t. I was told they could do a call back. I declined 5 mins the customer service agent just hung up on me.

Reviews (2,592)

Rating

Timeframe

Other

Reviews that mention popular keywords

phone number (89) phone service (125) internet service (103) sim card (49) phone company (70) customer service (897)
Thumbnail of user matthewc2200
1 review
6 helpful votes
February 17th, 2024

Be careful with at&t it is not below to do under handed and shady business practices. They don't care for the time they waste. They take all your information down send out a sim card that can't be activated. Most there agents are rude as hell. Think twice before u try to do business they are crooks. I have recordings, email, the package they sent out, and "sim card" in my Possession. The phone below is the numbers for At&t. I was told they could do a call back. I declined 5 mins the customer service agent just hung up on me.

Products used:
Wireless service

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacqulynb7
1 review
6 helpful votes
January 12th, 2024

My bill is $75 a month. I got jobless. You charged me 60% late fee. That's highly toxic and parasitic for a corporate entity. Especially when you're operating most of your customer service out of a Third World country. I'm all for capitalism. But this is lazy useless capital scum. Your 5G networks is not even actual 5G in a heavily populated area.

Service
Quality
Thumbnail of user marcc645
1 review
0 helpful votes
March 21st, 2024

Worst run company I have encountered in a long time. Called them for internet installation for my business. Multiple calls; probably spent 4 hours in total to complete their process for an application. The required a "soft credit check"; never had that before; rudest employees ever. Finally called Xfinity who got me set up in 30minutes via email. Installed the next day.
3 days late ATT called to say they are ready to move forward with all their deals.

Service
Value
Quality
Thumbnail of user captained49
1 review
0 helpful votes
March 22nd, 2024

I've moved 10 times in the last 6 years. The thing on my list of to do things is contact ATT, you get transferred to someone who barely speaks our language, then you get transferred. It's a nightmare process ( beyond terrible) the personal show and do what's needed ( leave things behind) and leave. I'm doing my best to go to streaming only and leave ATT along with switching I phone service! They stink

Service
Value
Shipping
Returns
Quality
Thumbnail of user roberts5631
1 review
3 helpful votes
October 17th, 2021

Well, we are constantly hearing about how "lazy" and "unmotivated" our young people are, I would like to point out what an AMAZING job these young people did on getting Nancy and I a MUCH better cell phone plan. They were polite and friendly, and extremely knowledgeable. They were excited about their product, but not pushy or high pressure, Please like and share this picture so that these fine young people may get the accolades they deserve. Left to right, is Hanna, Tom, and unfortunately I didn't get the young man's name on the right but he was also great.
AT&T kiosk in Target@ ******* Harbor Blvd, Garden Grove, CA *******
#AT&Tkillingit!

Thumbnail of user jamesd5221
1 review
6 helpful votes
January 20th, 2024

When trading in a phone make sure to record it. This company loves to charge you for the old phone you traded in then act like they didn't receive it. So then they can charge you the cost of that phone. At&t are scumbags acting like they are a professional business. I have more screenshots than this but it has gone on for days contacting them trying to get is resolved. Even said fine at one point told them if they send me my old phone back I'll pay for it too. But I'm not paying for a phone I don't have at all.

Tip for consumers:
Screw you at&t

Products used:
Cellphones

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffreyl1165
1 review
47 helpful votes
August 16th, 2022

Avoid this fleecing company at all costs. Cut off about 100 families of internet coverage with no warning! Continued to bill without conscience. There will be a special place in hell for the president and executives of this worthless company. There really should be criminal proceedings and swift imprisonment! My question to the above mentioned- how in the world do you sleep at night? You destroy people's lives...
Update: One day the AT&T CEO arrives in hell. The devil is there to greet him. The devil smiles and say's, you probably the crookedest SOB I've ever had the pleasure of watching. You are low as they come! I'm proud as hell of the way you have treated the masses. A tip of the horn to you, you dirty rotten snake! I've been waiting for you, the devil continues, as a reward for being so greedy and thoughtless, you are going to get to watch beautiful women pornography for eternity! That's right, for eternity! The CEO smiled his smirky a** smile as the devil handed him a lap top and dashed out of the room to attend to some AT&T executives arriving on the down elevator. Shortly thereafter was a loud shriek! The AT&T CEO is screaming at the top of his lungs, there is nothing but a spinning circle on this piece of sh*t! What's the da*n deal?! The devil pokes his head back in and says, why I signed you up for AT&T internet, I knew you'd be pleased. The devil said, in addition, all complaints must go through the foreign call center. Current hold time is half an eternity. Finally with a smile, the devil says welcome to hell As*h*le!

Thumbnail of user ssnaruto1985
1 review
5 helpful votes
February 6th, 2024

Worst experience ever. Don't use them. Switched from contract to prepaid due to being constantly over charged, lied to and being screwed over. Called to try and get reimbursed for their screw up I got redirected, Transferred and hung up on multiple times. I've never been so angry as I am. Do not use this company unless you have no other choice. They will screw you over every chance they get.

Thumbnail of user frankiem157
1 review
4 helpful votes
March 7th, 2024
Verified purchase

I would rather go prepaid or back to using a phone booth before getting service with this useless company. All they do is drain your bank account. Their service sucks. Can't even get service in their store and if you try to pay your phone bill good luck you're gonna get charged late fees And reactivation fees because they can't magically find you in their system they tried charging me one month $1200 for a phone line and a phone that was already paid off. They made my account go negative and I had to pay overdraft fees and honestly it's easier to get a tooth pulled than to contact anybody in customer service and all they're gonna do is transfer you to another department so you'll be left chasing your tail tell who knows when.

And it's not including all the overdraft fees I had to pay. They did this to me two months in a row. I'd rather use smoke signals, then to get robbed by AT&T I thought the IRS was bad

Tip for consumers:
This company so bad they don’t even deserve the star option. You guys need to come by the negatives before you can think about the positive. USELESS!!!!!!

Service
Value
Shipping
Thumbnail of user dont143
3 reviews
40 helpful votes
April 1st, 2021

Ordered a SIM card to use with my own phone, it was supposed to arrive overnight, didn't arrive for 6 days. I cancelled the account on the 5th day, before I got the SIM card. They are still sending a bill and threatening to send it to collections if I don't pay. At sign-up, they state that the account is active upon activation of the SIM card. The email is automated so it rejects replies. I called the phone number in the email, was transferred 3 times, there is no account associated with my name or SS#.

Products used:
Moblie SIM card

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnb8093
2 reviews
4 helpful votes
January 13th, 2024

We bought a new iPhone from ATT. At the time of the sale their wireless was having issues and the estimated time to backup and restore was over 3 hours. The salesman ran my imei number through the system and looked over my phone. He said 'take the new phone home and finish transferring your files. Bring the old phone back within 1 billing cycle and we'll credit your bill $100. When I bought the phone back in 20 days later they refused to honor the trade-in.

My response was childish and regrettably immature. I'll stop by today and apologize for not handling my frustration like an adult.

Tip for consumers:
Don’t do business with this store!

Products used:
iPhone

Thumbnail of user olvang
1 review
49 helpful votes
June 15th, 2021

This is one of those companies with shady predatory greedy practices. They asked me if I wanted protection plan for my old phone, I said no thank you, they charged me $40 for it. Even when I said I didn't want it. It took me an hour just to cancel the damn thing that I didn't sign up for in the first place.
The problem is they are too big for anyone to do anything about this.
Read more reviews if you still have doubts.

Service
Value
Quality
Thumbnail of user bianca.santivanez2019
1 review
3 helpful votes
March 5th, 2024

Horrible for as much as we pay always a damn issue can't go a month without an issue. Seriously don't recommend this service if you have an opportunity go to T-Mobile, Boost promise you will thank me later and you will save money and so much trouble or connection issues shortages down power lines ect.

Thumbnail of user mccannrrenee
1 review
1 helpful vote
September 7th, 2023

I am very disappointed in this service. I called to find out why I am not receiving the internet. I reached a representative who could not finish assisting me because his computer crashed. He said someone would call me with in 15 mins. It has been over 2 hours. Now I have to call back and hopefully get someone and resolve this issue. VERY frustrating.

Service
Value
Returns
Quality
Thumbnail of user pmburg1
1 review
0 helpful votes
April 27th, 2023

Happy with the installation service, and the tech who took down my details corrected a whole bunch of problems created by the salesperson at the POS. I'm still having to contact their fraud service (recommended by the tech) and that's been a chore since the number they gave me is either not in service or I get put on hold (nothing but dead air) and I have a very limited cell data plan (NOT AT&T) and can't afford to hang on for 45 minutes for them to get to me.

Service
Value
Quality
Thumbnail of user do108
1 review
23 helpful votes
February 22nd, 2023

Wow-here we are again with ATT games they play, Be careful now the newest is the reps at the executive office deny knowing who you are and ever speaking with you? Crazy? So keep good e mails, text copies and call date and times who you spoke with? They still have never fixed the bill issue from (2) + years ago. Such scammers and deceptive staff. So again reach out to FTC,FCC, state Atty General, Texas preferred, someone has to pay attention.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mr757
1 review
37 helpful votes
December 2nd, 2021

They over charge take your money, my bill suppose to be paying $192 per month for 4 lines. They charge me $336 twice and every month they had extra charges that they don't wave. Plus signal is really bad I get no service everywhere. Stay with your actual mobile company. I had tmobile never had any problem with them.

Service
Value
Returns
Quality
Thumbnail of user pa257
1 review
6 helpful votes
January 5th, 2024

We were 100% promised $150 cards for each of our 3 phones. We changed our carrier to AT&T. Never received them & been fighting for them for 3 months. Lied to, scammed and duped. After I escalated it up 3 levels I'm being told there were no promotions at that time and they can't give them to me. They absolutely can give them to me! How is that my problem?! The worst company and customer service ever. Total scam! Don't go with AT&T! Im only giving it one star because I have to. They get an F- from me.

Thumbnail of user jareko
1 review
21 helpful votes
September 2nd, 2022

I had a business and individual internet service. For bussiness It took total of 4 hours and 3 consultants to get service requested! Then 2 tech visits and I still dont have it. Horrible. For individual I had 100 mbps and was barely getting half of it. I paid $65 a month and then got spectrum 1gb for $50... superior customer service. As my friends said when Ia sked about swithich "whatever you switch to, after AT&T You'll be happy".

Tip for consumers:
avoid

Products used:
internet. Avoid except for Fiber

Service
Value
Shipping
Returns
Quality
Thumbnail of user ml862
1 review
4 helpful votes
January 3rd, 2024

By far, this internet is the most frustrating I have ever used. Terrible service your better lighting a fire calling that internet I really don't recommend this for anybody just stay away from this.

Tip for consumers:
Never ever I mean EVER buy this

Products used:
Internet

Service
Value
Shipping
Returns
Quality
Thumbnail of user wisdoma9
1 review
1 helpful vote
February 21st, 2024

They scammed us at Walmart in North Carolina, giving us a $#*! box and scamming us out our money. Then when we needed to call them back, they won't call us back, they said it's a easy installation but we're missing multiple pieces we needed to install the wifi box, no body came over to put up the other box into the wall, nothing. Don't trust them. And we're still going to get billed for it. I'm going right back to spectrum.

Thumbnail of user maheshd10
3 reviews
49 helpful votes
May 16th, 2020

Called their retention dept to try to get a better deal to save money in these pandemic times and representative said they could save me $40 a month. I signed up along with a phone upgrade. Was all happy till I got the email of my new services, instead of $40 less my new monthly bill is going be $40 more! Tried calling to rectify, still on the phone with them for over an hour. Will cancel and switch to Verizon or T-Mobile. ATT doesn't care about their customers. Stay away worst customer service!

Thumbnail of user trinah118
1 review
1 helpful vote
June 12th, 2023

I've had t mobile for nearly 10 years before switching to Att all because I wanted a newer phone while keeping the same bill as my previous provider! WORST DECISION EVER I never have service, my phone run slower than before and it always says 5G but seems to be running on 4G as soon as I'm done paying off my phone I'm switching back to T-Mobile!

Service
Value
Quality
Thumbnail of user chadr366
1 review
4 helpful votes
January 12th, 2024

Well... if you pay off a piece of hardware... like a phone,. As I did and then request said phone to be unlocked. Well better have your Presidential letter handy. After 2.5 hours the still will not unlock my personal property. I paid this off, its mine. I get it they own the service, not the phone. I've been a customer for over 15 years, not any longer. I don't care who u go with it will not be AT&T any longer.

Thumbnail of user leannam49
1 review
17 helpful votes
July 18th, 2022

They will not give me my trade in money 250 dollars I have waited a month and a half unbelievable bad service I am on my way to the bank to file a claim for the money they ripped me off for. Please don't use this company poor customer service I am beyond mad

Tip for consumers:
Stay away stay away stay away from ATT

Products used:
I phone which I am canceling guy in store could care less about customer that had sales people come to the house I am a disabled veteran wow they don’t care about the customer at all poor customer service

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Upgrade online to the latest cell phones & tablets, sign up for DIRECTV NOW, learn about AT&T Fiber, & enjoy excellent customer support & service.

How do I know I can trust these reviews about AT&T?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

1.4
2,592 reviews
Have a question about AT&T?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business