AT&T

They know where I live there are two options for internet providers, both are terrible. Att forced me sign a yearly contract, and has absolutely no customer service. They will lie and tell you what you want to hear, hang up on you, transfer your call from one person to another, tell you wrong department, tell you they have a bad connection and will call you back, but never do! This is a terrible way to conduct business! If you enjoy being lied to and hung up on, get their service

I have been with AT&T for a few years, with several lines. As my kids had gotten older I let them get their own lines. Thinking that my bill will go down with less lines on my account. Yes it went down a little, but the remaining lines went up. I called and asked about it the said it was how they did it. More lines less you pay on each line. I disputed it and ask for a manager. Never spoke to management. Was told that they were busy. The service isn't all that great. It takes a while for things to download or even serf the internet. Don't let the towers go down in your area. It takes forever for them to get them back up and won't even reimburse you for the inconvenience.

When they came out to bury the line at our neighbor's they cut through a clearly marked Cox line buried in conduit. No way they didn't know the line was there. This disrupted our business for an entire day costing us personally. Cox was able to come out before the end of day and run a new line. When I tried to call AT&T to report the matter, they hung up on me. This is just the latest in a long list of issues I've had with this company over the last 20 years which is why I have not done business with them for the last 18 and will *never* do business with them.

I went to AT&T in Roosevelt Utah, they promised our bill would be a certain price after 60 to 90 days. 9 months later my bill is still twice as much as promised. Each month they say they fix it and each month it is worse then the month prior. Calling 611 to get help has been a waste of hours each month with nothing being fixed. I've been on hold for a total of 13 ours with AT&T and my account is still not fixed. Still get a bill well over the 300 I was promised when switching over to AT&T. A bill of over 700 each month.

I have been on the phone for 3 hours! Terrible employees and company. They disconnected me everytime. No one could help. Not even a manager! Not professional at all! I have an Iphone 6, and can't get the new version or apps. Trying to purchase new phones, and after waiting and waiting at the At & T on East State St in Rockford, they told me the promotion for the iphone 11 was off from just the day before. No help at all!

They make it sound like a good deal to get you sign a 3 year contract or they tell you the phone is free or at a discount rate but you actually still paying the full price for a phone that the value depreciate in a few months because of a new device that comes out and each sales representative doesn't explain clearly or not really know because their job is to make a sale

Angel was outstanding. She met us at the door and promptly took care of answering all our
Questions. Angel explained our bill and offered recommendations on how we could both expand our service and save on the services we receive. Going in we had every intention of changing providers. She was quite the professional and very competent in explaining everything. She gave us her undivided attention and because of what all she did for us she was the reason we elected to stay with AT&T. On top of that, Angel sold us another iPhone. Thank you Angel!

They do not care when the elderly's phone is not working. They will tell you they can't go out for at least seven days. My grandmother has been with them for 40 plus years. She is ninety years old have not spoken to her in over a week due to her phone lines being down. When you call AT&T they tell you there's nothing they can do. They will send a text out but it will be at least seven days. I explained to them that it is very crucial. They get out there ASAP she lives Alone.They do not care.This happens quite frequently with their line.
We will be switching providers

My buddy who has att mobile, decided to bundle and drop xfinity. Well the att service person never showed up this morning. After scheduling and waiting for days. He's now on the phone with att, being transferred to this... that. And more for an hr and a half. To me that's BS, I'll never switch to that lame company. And I have other friends who have had problems with att, and get nothing but the run around. I'm happy with who I have and it's a live person in minutes, who can handle a situation promptly. Also my customer service representatives live here in the states.

Call AT&T automation system to pay past due bill. Verified 4 times the amount and made payment. A week later, got a call from AT&T to suspend my service,b ecause I still owed a past due. When I called AT&T to verify, they told me their automation system, could have been wrong when it gave me the information. Was told I should have talked to a representative for verification. Do you know how hard it is to get a hold of a representative when you call a t & t. No help was granted so I will be looking to take my service elsewhere. Been with them since they were southwestern bell over twenty five years.

South Haven, MI store are the shadiest people you will ever meet! They are rude, treat employees very poorly. And fire there absolute best workers! Bad people stay away if you do not want to be ripped off! Good thing they are under investigation because karma is a ….

Upgraded to Samsung flip phone in August. Screen malfunction 3 months later so I go in. I go into the store and they tell me it's a Samsung issue and not to use warranty. I sent to Samsung and they send back refurbished phone. A few weeks later Samsung sends back broken phone with a $1000 charge to my account. Now I paid $2000 for a broken phone and a replacement refurbished phone. What an absolute mess. ATT people were anxious to upgrade but absolutely useless when I needed help. Tried calling Samsung and got medical life alert Sales pitch…no help also. Now I have to look for a new phone and service…WOW

Look, no one is going to be 100% satisfied all the time. There's going to be issues. But what stands out to me is the customer service every single time I've had to call in or online chat with a rep about my issue. Every single time I'm treated like I'm valued and if you know how to demonstrate common courtesy, 9 times out of 10, the other person on the other end is going to try their best to help you. And for me, it's 10 times out of 10 that when I call or chat, someone is there to listen to my concern and do whatever they can to help me. I can tell that AT&T puts a lot of focus on customer service and for me, that alone means a lot. There's always going to be compatibility issues or situations that are not ideal and need addressed. But I truly feel the people employed at AT&T are trying their very best to be kind, considerate, helpful and friendly. And for that reason, I will continue to give them my business because nowadays that type of treatment is seemingly more and more rare.

I switch from Verizon and I was told they had 4 g network connection here and I would not have a problem using my phone as a Hotspot to use my computer on the weekends. I am a teacher and work sometimes on the weekend and need service. Not only does the hot spot not work but a lot of times I can't even use the phone to look at the internet for news or social media. I feel like I was lied to and now I had to add a wifi Hotspot device to my bill. I should not have to pay for something they assured me would work in the first place. I have the Samsung S 23 plus so it isn't because I have an old phone. Why does the wifi hot spot work but not the wifi hot spot on my phone. It worked when I was with Verizon. As soon as my contract is up I am going back to Verizon

In the months of the pandemic i tried numerous times to lower my internet bill as all others had been lowered because of income loss. Nothing could get them to lower my bill. No begging, no information, no government relief effort. I tried every single month since losing that job and was constantly told nothing could be done. Lo, and behold: i was able to get a dofferent internet via t-mobile and called to cancel only to be told they can infact lower my bill. By 50%! Imagine! Not a cent should go to this evil corporation. They should fall to the wayside. We are cash cattle for them and they care not for us.

This company is a death contract.
I had brought my own device, now I'm being harassed to pay my bill of $80.00 in order to unlock a phone that's not even theirs to begin with. (Mind you bill payment has already been scheduled) but it doesn't have anything with locking a device that's not theirs.
Worst company ever. Wish I never had signed up.

First, I would like to add that their customer service and my Internet service has been exceptionally well! Not a single problem there.
However, this $9.99 late fee applied LITERALLY the day after your due date is asinine…. $9.99? This is their way of getting the money they gave you to join back into their pockets. They have to make the money back somehow. They can't just gift $350. I can understand a late fee but literally a day after? I will be cancelling my service with them after this month. $9.99 for a late fee after one day is EXCESSIVE in my opinion.
I NEED a new iPhone as the one I have is 6 years old(6s plus) and was considering getting AT&T mobile to add to my internet as a package, but I will never. I'm just one customer so I don't make a difference but I will never utilize your services again, AT&Greed!

Out of necessity, I had to request the Internet service from At&T because only they operate in my new residence. It's been 15 days since my request and I still can't get internet, 3 technicians have visited my house and still nothing. I have to be calling them constantly and there is no solution for now. I do not recommend this company and the sad part of the story is that I am obliged to continue requesting my internet service.