AT&T

I am writing this in hopes that I can anyone who considering switching to AT&T. I made a terrible decision to using AT&T. I was loyal customer for over 20 years and in the past month AT&T managed to screw up everything. Customer Support is horrible and needs to be trained. To 1 person that knows what he/she is doing there 10 who doesn't. Customer Support lies by adding lines to account and adding phone ($800). Then charging customer and not helping customer by solving a problem or giving credit. Manager explained that AT&T doesn't have time or money to train their customer support so it is okay to lie to customers. Business should not be running this way.
So after 20+ years we(4 lines) left AT&T.

ATT customer service is not customer friendly. ATT charges upgrade fees for device change ( not an early upgrade) without giving a heads up when old phone is traded in for a new phone. They lock customers for 3 years showcasing deceptive offers. I don't know what the government bodies are doing.

I currently have wireless & internet service & in the process of moving but don't have an actual address for transfer my home internet. Called to place my account on temporary hold until I move & was told I have two options which is place it on vacation mode & pay the monthly fee or continue paying my monthly bill… so in other words I gotta PAY for internet I'm not using. It's really sad that they are allowing this!

Slow service and a high bill not worth it! Crappy phone service my $#*!s always buffering.not worth the bill I'm stuck paying every month and 240 a month for four lines and phones don't include any insurance either I should of stayed w us cellular.

Absolutely terrible reception. No one to communicate issues with. Customer service is non existent. And trying to modify/change plans is ridiculously convoluted and nearly impossible. I would NEVER recommend trying them as a provider.

I have been a customer of ATT Wireless for close to 30 years. The customer service has gotten so bad that I cannot imagine anything worse. When they make a mistake it takes hours upon hours to find a person who can help fix it.

We switched from sprint because att does have better service. But we asked several att reps how it would work to get sprints fees paid if we switch. We we told by everyone we would apply for the credit and we would get the prepaid debit cards in the mail. So we turned in 2 phones and they gave us credit for what this phones were worth. No one said that what we got for that was part of the money for paying sprints fees! No one told us that's how they work. We were told they were separate things. So now I'm left with a sprint bill. I feel like I've been totally lied to.

We put up with them because we were paying off phones, but switched to a different carrier 1 day into the AT&T billing cycle. Our last bill with AT&T is 2/3 of our regular monthly bill for AT MOST 2 days of service. The representative my husband spoke with was trying to actually justify this charge. Save yourself and do NOT go with AT&T. I definitely regret it and will NEVER go back. Lots of issues the couple years that we were stuck with them. The service never did work quite right and "customer service" was unhelpful. Umm, well yeah, clear the cache and history. A 10 year old could tell you that.

I was on the phone with AT&T for over an hour, I have been a customer for over 20 yrs. They always took care of my upgrade fee, Now they were not able to take care of me, I'm done! Will be looking to switch companies. Bye Bye

We put up with them because we were paying off phones, but switched to a different carrier 1 day into the AT&T billing cycle. Our last bill with AT&T is 2/3 of our regular monthly bill for AT MOST 2 days of service. The representative my husband spoke with was trying to actually justify this charge. Save yourself and do NOT go with AT&T. I definitely regret it and will NEVER go back. Lots of issues the couple years that we were stuck with them. The service never did work quite right and "customer service" was unhelpful. Umm, well yeah, clear the cache and history. A 10 year old could tell you that.

If I could give a 0 rating for this review I would. I do give it a 5 for the worst internet service. I've had to miss 3 days of work this month due to these area internet outages. When I call At&t for specifics and why my internet will be down for 1-2 days all they can say is it's an outage in my area. However, after contacting a few of my neighbors who have the same service, they are not experiencing the outage. I'm the only one in my neighborhood that has no internet service. This is getting to be ridiculous and inconvenient. I can not work and my daughter can not complete her college courses online due to these outages. I should not have to use my paid time off due to internet outages occurring weekly and lasting more than a day.

7 months or torture. Every month the bill comes in 100 to 300 hirer than quoted for my business account. Every month it's a fight on the phone for over an hour because the local office can't help with a business account. It's always someone from another country, they don't care. They state they will correct the bill from a billing problem and next month here we go again. Another problem. 78 bucks for a tablet on my account. How flipping incompetent do you have to be to see a tablet should not be 78 bucks a month. And yes, I own all my devices. It's something every month. I fix one thing and another pops up. I believe they do it because most business people just pay it and look the other way because of the hassle.

So on spotify, there's this ad that has been going around. It basically is about a mans wife/girlfriend talking to him about how he has a twin and then she asks "Can you tell me why you downgraded our internet to save money, while your brother has AT&T Fiber, Wireless and is a Gigillionare?" and then says "I should have chosen the other one," basically yelling at him for being poor. Not cool.

I would not recommend this company due to poor customer support, and how they genuinely do not care. Switch to Xfinity, it's honestly better then AT&T.

This is the most frustrating company I have EVER had to deal with. They have foreign customer service professionals who they have taught to lie and appease so they can get you off the phone. They come across as really polite and helpful but Issues never get resolved. They just charge, charge, charge whatever they like, and never uphold what they tell you over the phone. If you have to sign up with this company because they hold a monopoly in your state, which is my case, get things in writing. Charges will NEVER be what you signed up for and getting any issue resolved is an uphill battle full of misinformation and countless hours of frustration. Run the other way if you can.

Having decades of Retail experience, i can honestly say that.'AT&T has all around *Profoundly Crappy* Service!" Doesn't really matter which service/experience, whether in person. Or on the phone. They really should advertise that they just want to suck you dry. Cause that; s how you'll feel at every turn with them. Very lax when it comes to solving issues. Like they're looking for any reason to dismiss whatever the issue is. The term *Valued Customer* should only be used when they actually *Mean it.* The wait mes when you call about anything, the number of times you get transferred to someone e4lse only to explain everything all over again. I guess they've outsourced their customer service department, so often times you get someone with with such a heavy accent, or such a poor connection that it's a struggle to understand them. I could go on, but I don't have all day. Too bad there isn't a No-Star rating...

They have went downhill so bad, I've been ripped off more than once and the so called high running great internet well I had way better service with Massillon cable way better internet! Hard to believe I've stuck with them 20 years! Leaving asap! No longer a good company! Just my opinion!