AT&T

Very disappointing when finding that all rewards offered when activating Internet 300 service online are automatically switched to a bundled product that after 7 weeks has not yet arrived. They sent an email 2-3 days after service activation showing that you qualify for an "extra" reward but what they don't disclose is that if accept this "extra" reward, it automatically disqualifies you from the other rewards, close to $250. Just cheating to get you in because most probably you won't even receive the bundle. After 7 weeks waiting period, they just said that an extra 4 weeks are needed. Would it arrive? I think this is just an AT&T SCAM!

I don't even know where to start. This company is a joke. They make promises they can't keep. They change your plan without informing you. They can't get your bill right. EVER! I have only been with AT&T for 6 months and I have to call them at least 3 times month take the correct something on my bill. I have had to file two warranty claims because of faulty phones. When I filed the claims I was told I would rather new phones within 24 to 48 hours of the phone call. One phone took 6 days to get to me. On day 4 I was told by a technical support manager that I can track down the phone, find the UPS truck and go get the phone myself two states away. Now today I'm dealing with the same issue today is day 2 and the phone hasn't even been shipped, after I paid the extra money to make sure I received it within 24 to 48 hours. As of right now they are telling me the they they can't do anything to help me.

Date of experience: November 08,2022

The company that you contracted to do the fiber optic installation cut our cable, right in front of our house. They showed us where it was cut. You would think that ATT could patch the cable so we could have some sort of access, but nothing has been done.
There have been absolutely no ATT trucks in our neighborhood!
We can only hope that you don't expect us to wait until our entire neighborhood is done before we have access. We know that over thirty households have been affected.

We lost Internet and TV at the start of the outage on December 15 at 10:20 AM. And today, is December 18 10:36 AM, so we are starting our fourth day without television and internet.
The crew that was installing the fiber active cable also cut a gas line down the street forcing a police and fire call out. So maybe we should tell people good luck and to buy a VCR.
My son works from our house and lost a days pay found another place to work. There has to be some sort of help available!

ATT had been switching my plan without permission and then charging me $50 each time to get back to original plan. Has happened 5 months in a row. I keep trying to resolve issue and no results. New bill has a $35 charge for speaking with them. I hate this company! All they keep saying is I can upgrade my phone. There is nothing wrong with my phone just their deceitful practices.

AT&T fabricate pricing. They tell you one thing and then switch it on you! I was told that getting my band width larger would only cost 10 dollars more but they charged me 30 dollars more than that. They have done this to me a couple times. Bait and switch is there game. Then they put you on hold forever to see if they can help you. Make you wait then hang up on you. I'm contacting the Attorney General in Michigan. I've been told by a government agency that they get a lot of complaints.

Almost everything I was told was either a lie or at the least mislead with purpose. There is no way out of this agreement with them. Horrible customer service. They approved my phone for trade in than for 6 months said it was not received and now they say the phone was not eligible.the discount, the reason I switched, through my employer has been denied. With the plan not being offered at the time I switched. I can barely communicate with the people in call center as they speak English well. I cannot get an answer to something not scripted might as well be talking to a robot.y bill is higher than ever and my coverage is less. I truly regret switching to at t and I am trapped with this expensive bad service.

Christian at the Maple Avenue country fair shopping center store is wonderful! Very friendly and personable as well as knowledgeable. I told him my issues. And he was able to help with them all. In no time I was up and running again and pleased with the customer service Christian provided. I won't go anywhere else should the need arise again.Thank you At&t

I regret moving to AT&T. Worse experience and very inconsiderate people in the Loyalty department. The fact that when I bought the phone, the promotion was still on going but since they made a mistake by adding a line that's not supposed to be there, I'm told to return the phone because it's attached to a contract which I agreed but in order for me to repurchase a phone, I would have to do a trade in because the promotion has already expired. Mind you, it was their fault to begin with, telling me all kinds of misleading information and had me running around to different AT&T store. At the end of the day, they won and I got screwed. So beware of this company. They're only there to take your money. They don't give a hoot about their mistakes and or any consideration when in fact, it's their fault. RUN and go somewhere else.

AT&T seems to have little success in improving client services for their Wireless service, also called Mobility service, Monthly bills were showing by my bank but nothing whatsoever to be found on the AT&T web site. I spent three hours over two days on text and voice chats with their techs. Many directed tries on my desktop yielded no access. I was to provide the account number but my knowing it was barred. Any information about my account was barred by federal law, even though I have been a party to the contract. Then they did give me the account number after two hours and a special phone number to call, where after more of the same I was given yet another phone number to call. That agent took me through many steps on my desktop so now I can readily access the information about the service and its terms.

I was with them since 2006. At first they were great but since the pandemic they have become the worst company. They take unauthorized money from people, the customer service department is rude and argumentative and good luck getting a representative that you can actually use understand because most of them barely speak English. I left on 3/2/22 after 16 years and they just stole money from my account today. They are thieves and they will tell you they can't reverse the transaction when they actually can.

Despite the fact that I have been an ATT customer for years, they are unscrupulous in the event you have any problems or if you are thinking of transferring your mobile service to a new provider. They disconnect your calls regularly, give you a myriad of phone numbers to call, which ultimately lead to a recording telling you to go online to submit a request. They refuse to unlock your device, even when you have paid for it in full. The business practices, ethics, and integrity of this company sets the lowest bar for any service provider I have ever encountered. Trust me... don't use ATT.

Right now I have no phone service and neither does my son--we use these phones for business. Eight days ago we initiated the process of transferring our two phone lines from ATT to Verizon--I had just gotten married and we wanted to merge and only have one bill. We have followed every step that the dozen or so customer service(?) agents have given us to do with both services and no one can make it happen. The steps never work to complete the process. We are both educated, tech-savvy folks and it just is not getting done. It has reached a crisis now--I have no phone for business or personal use, and just got cut off by another ATT person. We are calm and collected when dealing with the service agents--they just do not seem to know what to do properly. I paid off the phones, paid my bill, entered the codes they gave us. No One will make it right.

I went ahead & did all the necessary legwork before our actual move in to try & make sure the service would be up & running at move in. So the day of our connection, they just drop a box at the door & let you go ahead & figure it out. I did everything right, got on the phone with a rep for 40 yes 40 freaking minutes & the issue is still not resolved.so of course now our connection is delayed another day until a tech can come out. When will these companies learn that most of us don't want to do it ourselves because we want to avoid the hang ups that we aren't trained for & I myself hate talking on the phone anyways. If they could just send a technician out for 20 minutes it could have been done. The representative on the phone was very nice, professional & did her best. This is not the way to start business with a new customer though

Every review posted is absolutely believable. I've personally been with this third world company way to long. (Over 10 years) It's time to change up for a new provider. A better provider. I'm thinking a pigeon with telegraph strapped to ankle is by far a better provider than AT&T. Maybe a massage in a bottle would provide quicker service. When you have people in corporate offices that play hide-and-seek with idiocy, AT&T is the result.
( GOOD BYE AT&T)
P.S. there's no option for a minus star, so I'm actually forced to give a one star which is in itself to much.

No one at the store will help you unless it is to set up a new plan or get a new phone. A whole day and 4 hours of the next day and I still have no resolution and mostly because when you hit 1 for English you get someone that struggles to understand and speak English. Billing is almost always adding stuff and it is another 2 hours trying to get it fixed. I don't even know how they are still operating! I would not give them one star! Trust me, GO Verizon! Definitely switching back even If I have to pay extra for a cell booster at my home.