After I received an email like my visa card "looks like fraud to them" which is totally nonsense; I had to call them to verify my info and they switch me from one agent to another to verify my info again. Why? It was an annoying experience with an unprofessional customer team. I decided not to continue with this order and spend my $300 with Spanx. Much better experience! Goodbye atleta, never again!

My brother sent me a $250 gift card. I do not have a local store. I needed to return 2 tops for a smaller size. Now remember... a gift card means they already have the cash... I was told I needed to send it back, wait 15 days to process, then WAIT for a new gift card to be issued and snail mailed back to me. Of course the tops are now out of stock. This is piracy. I should have been able to do an exchange at time of return like every other high end online store. NEVER give a gift card from this outfit.

This is the most ridiculous experience I ever had with Athleta. Not for the first time, I received an item that was dirty (oily stain on Hoodie). I returned it right away and now over 2 month later I am still fighting to get a refund. At first I was told 10 business days after I sent it; then it was 10 business days after they received it; now it's well over the given timeframe and I am supposed to again waiting 24-76 hours until I hear from them (for the second time they were supposedly starting an "investigation" into this). Customer service used to be more helpful and were able to issue a refund right away. When did this change that their customer service people seem to only be able to copy/paste standard replies and are not able to help one bit with any issues?

I ordered a set of masks and never received them. They canceled my order and never told me. I found out when I checked the tracking number. First and last time ordering. I called the number the lady on the phone was polite but did not know what I was talking about. She offered to help me reorder with 3-5 business days when the web site says back order til 8/23... needless to say I ordered from under armor. I won't recommend athleta to anyone!

Ordered online for curbside pickup. Received an email stating items were ready for pick up. Arrived at 4:30 pm to fetch order only to find that the store was closed. Further investigation online revealed that curbside pick up hours were from 11:00 am to 4:00 pm. I don't understand why my "ready for pick up"" email did not state the pick up hours. Unfortunately, I was on my way to my niece's drive-by birthday party, and I arrived without a gift. When I finally arrived home, I attempted to contact Athleta - phone and chat were closed, leaving mail a letter' as my only means left of communication, which is why I am writing a review instead of mailing a letter - really, who mails a letter?

I just purchased a pair of sweatpants and a jersey sweater. To Athleta's credit, the material was super soft and comfy, BUT that's were the positivity ends... I ordered a size S per Athleta's guidelines and both garments were huge on me! The waist description was "mid-rise"... now folks, I have a long torso, but these lounge pants are ridiculous! The waist came completely over my stomach and up under my ribs! (Yes, that is my bra just above the waist of these pants!) Both of these garments are going back. SO disappointed. Too bad the descriptions weren't accurate. Enough of the "high waist" already!

Bought a sports bra. It wasn't even packaged with a shipping invoice. It wasn't packaged at all. Probably a previous return. This bra is cheaply made with fabric that sticks to your clothes so you can't wear it under anything. It is for little girls trying out big girl stuff. Not for grown up women needing a real bra with real support. You can see the outline of the bra under anything. The fabric bunches up in the middle. Just the fact that it wasn't packaged turned me off. First time with Athleta and the last. Would add proof of purchase but they didn't send a shipping invoice.

I bought several t-shirts and within a few weeks all of them had little holes in the front. I brought them back to the store with my receipt but they wouldn't accept the return because I'd cut out the little tags inside (they were itchy). And the salesperson acted like a total jerk about it, like I was trying to return stolen goods even though I had the receipt. Never buying from them again.

No thanks and no way, to further sale. Took forever to reach my home mail. Returns? Fifteenth plus. I should get interest. Oh, worse, brand redid loyalty program. I lost 560 dollars with their rebrand and answer? Despite their assurance my points would travel over, did not. Called CS. Personnel said I would have a supervisor to return my call. Yup. Guessed it. No call back.

They stole money from me. Done. Absolutely the worse design and colors. Once again, who wears nor wants this unsatisfactory line that is unattractive plus stealing from customers? Not me.

I recently placed an order in December. I waited for the item for 2 months on backorder. When I went to check if it had shipped the order said cancelled. I called and they said my card was declined and they transferred me to synchrony. Synchrony Visa Athleta card company said that wasn't true. No charges were attempted or declined and they are sorry I was told that, my card is in excellent status. Don't waste your time. Apparently if they can't fulfill your order, they just make something up! I think I'll spend my money at an honest company with some integrity.

Bottom line - they only care about money and not customer satisfaction. They screwed up my order and refused to fix it. They have a color labeled on their site which is a light blue color, they sent me a navy instead. I brought it to their attention and included pictures of the colors they have listed and the color they sent me. They asked me to call them (on Superbowl Sunday). I have to say one of my biggest pet peves is when a company can fix something via email and ask that you call. Why? So you can wait on hold forever and have someone verbally give you the run around. They sent me another tank again, the wrong color came again. Several emails later and they still refuse to send me the correct color. I am done with Athleta and their horrible customer service. They also have a brand new person answering your emails, these people do not read your previous emails so you have to explain each and every time the same story. Lord help me they are the WORST!

I ordered 2 leggings, that weren't cheap. I received my items and didn't like them at all. Quality was garbage and not worth the price of them. I sent them back for a refund. First, they didn't want to refund me fully for the leggings. Second, I sent them back almost a month ago and have yet to receive my refund. First time I called,, they told me 10 business days. I waited and called again about getting my money back. Second time I called, they told me 15 business days. I waited 16 business days and still haven't received my refund. Called again and now there is a case that was filed to get my refund. Now I have to wait another 3-5 days just to be put through the ringer yet again. This was my first experience with this company and surely will be my last. Customer service is absolute garbage. I'm livid and I'll never ever give another penny to this awful company or any of their affiliates. I'll be sure to let all my friends and family know about this nonsense as well. Never have I ever had to wait this long for a refund after they received their product back from me. Shame on you Athleta! Never again!

I tried Athleta because I've had friends say how great it is. The clothing I did receive from my order was nice quality however, 1 of the items I ordered ended up not being available and it was the top part of the swimsuit I ordered. Sorry but I'm not just going to wear the bottoms... Then it was a nightmare to try to return the item. I ordered online and I will never do that again. If an item is gone then mark it gone. Absolute terrible online service. I will never order from them again.

I used to love Athleta. I have spent thousands of dollars on their leggings. The same leggings I have ordered for years no longer fit. They keep making changes to their products; unfortunately, these changes are not making products better, they are making them worse! The exact same pair of lettings no longer fits me. I read other reviews complaining about this. In addition, their customer service is terribel. Off to Lulu Lemon I go.

Bag arrived open and one item was missing. They issued me a credit for the missing item.
I returned two items to store and didn't receive credit to my credit card. Customer service claimed the store returned the two items separately and hence credit went to my credit card as 2 separate credits. This is hogwash.
The credit on my receipt was for $273. And they claim they split the credits. The credit on the receipt is how it should post to my credit card.
They are apparently run some kind of scam operation. Don't order online from this company