Once I discovered Athleta, I bought about half of my clothes from them. Dresses, shorts, sweaters, sweatshirts, skirts, socks, everything! The designs, the fabrics, quality, etc. all met my expectations. I don't like paying full price for anything but I would for Athleta just to make sure I got items that I liked.

I had a Gap charge card forever, probably 14, 15, 16 or maybe more years. So, when I started shopping at Athleta, I just used my Gap card. A few months ago, an Athleta associate talked me into opening Athleta's. Meanwhile, I closed my Gap card since I could use my Athleta card at Gap. BIG mistake.

First, I returned some items that I had purchased with "rewards" and was told by the store that I would get that credited on my statement. Five months later, no such credit. That was $45. I pay all of my bills as soon as they arrive. And I don't make payments; I pay in full. Twice in four months, I've gotten a statement saying that I MISSED a payment. If I had gotten a statement, I would have paid it. Period. This could be a USPS issue, sure. But, I've not had the problem with any other bill that I've received. And, I've not gotten my $45 rewards credit and, so, I cancelled this card.

Now I don't have a Gap card or an Athleta card. Maybe it's time to find a new store. Ugh, so disappointed.

My orders have all been great. Unfortunately I have noticed a trend toward very large and unattractive pants being sold by Athleta. I understand that styles change, but PLEASE bring back much LONGER (full length) and skinnier work pants as options. I couldn't wear ANYTHING that you current list as "work clothes" except maybe some of the dresses. Thank you for "listening!"

I've been buying and wearing Athleta clothes for a long time.

But! My latest purchase, they sent it to the wrong address. It was an old address of mine that I guess they had on file. Even though I paid via PayPal, they didn't use the correct address that I have on file there.

I can understand this was a glitch that maybe could not be fixed. But when I went on their online chat to ask if anything could be done (other than hoping for the random recipient to send back the unexpected gift that they received), when I provided the correct address, the customer service person said "That is not valid".

Yeah. She actually accused me of lying about my correct address. And made no attempt whatsoever to find any solution.

I'm so offended by this that I'm seriously considering never shopping with them again and I have spent a lot of money on their site over the years.

Started shopping at Athleta because of their credit card promos. What a NIghtmare! No matter how much I like the clothes it is not worth the aggravation to get and use the rewards. I spoke to cust. Service MANY times, they always referred it to the credit card company. Went in store for help. The very kind manager there tried for almost an hr to remedy. She was so frustrated that she could do nothing she was calling her area manager. Still at mercy of credit card. In my mall, there is a lucy, Lululemon and Fabletics. Sorry Athleta but if I earn my rewards but can't use them-I'm shopping elsewhere.

They constantly lie about everything. Regular shipping is 5-7 days and it never ships in that time and they lie non-stop to explain why. It is always the shipper's problem or say it did ship it just isn't tracking. Oh and the post office lost my order and their customer service told me it was my job to track it down. Too bad as the clothes are decent customer service for this entire company sucks.

The amount of time it takes to get a refund is completely UNACCEPTABLE. I've reached out TWICE to customer service asking about the status of my refund that was received by them weeks ago and they just tell you to wait. This has happened with a previous order, too. Now I'm assuming my order will get lost in the shuffle of all the Christmas returns and I'll have to reach out to them YET AGAIN wondering where my refund is. Terrible and inconvenient!
Also, they use a shipping company called UDS that oftentimes steals or misdelivers packages. Do I need anymore reasons to stop shopping at Athleta? I don't think so.

Love the quality of the clothes... always bought from the store before pandemic. Just tried online and I must say I'm a little disappointed. The first one... packaging was not ripped open a little bit. And now... just when I thought I'll receive the remaining items in the mail today... they only got one of the four items right. I got better delivery experiences from other stores... from cheaper stores even. Hopefully I get my items right... will find out tomorrow but what an inconvenience...

Purchased a $92 dress. Returned it within 24 hours of it arriving at my house. I tracked my return via UPS and it has been sitting at their warehouse for weeks without being processed. When I call they keep pushing the date back that I should call yet again and maybe they will give me the refund I am owed. NEVER shopping with Athleta again.

I was so excited to receive my first purchase after seeing amazing products via Athleta's marketing campaign on Facebook. What I received was vastly different and disappointing. I ordered bathing suit bottoms and two bathing suit tops. One doubled as a sports shirt.
The bathing suit bottoms had two hairs stuck to a sticker in the crotch of the bathing suit. One of the tops had what looked like deodorant all over the armpit and cup area. The third top was completely wrinkled up twisted. All the items looked like they were thrown into a bag. This is a huge disconnect with management/leadership.

During Athleta's Labor Day sale I spent a lot of time on their site, placed an order, and was thrilled with the discount. Over a week of waiting, I finally received an email saying my order was cancelled. I called to ask why - and was told that PayPal had rejected payment. This didn't make sense to me (I had an approval code from PayPal) so I verified with PayPal that they had accepted the order a d Athlete had placed the refund. Obviously, Athlete cancelled my order for other reason, but was not honest with me. I wanted to reorder with Athleta but was told all of my items were sold out. I am not happy. They offered a 25% coupon and never sent it. I called back and now they are offering me only 20%...

Not only did it take nearly a month for it to arrive, alongside that it took 2 weeks for someone to even respond when I'm asking for follow up.
But when it finally does arrive its scribbled all over?! How is this acceptable?!

Literally got leggings with marker all over them! ₩

My experience other than buying these item has been the absolute worst amongst any companies I've ordered through before.

I want this FIXED.
Won't let me upload a photo because it's too large
I've already posted on trust pilot as well.

I am beyond disappointed in the customer service I have received from Athleta. I made the mistake of sending a pair of leggings in the mail to be returned that I had purchased in the store. I found out you cannot return items through the mail that you purchased in the store (which is completely stupid). Athleta DID NOT credit my card for the return nor send the item back to me. This company literally stole $100 from me. I have called 3x and spent approximately 1.5 hours on the phone with customer service, which provided absolutely no help. I will never shop at Athleta, Gap or Banana Republic again! Don't waste your hard earned money on these companies, as they don't give a sh*+ about customer service!

Recently I purchased an item that was sent to me with a hole in it. I returned it to the store and ordered another one online. Both packages were ridiculously sloppy. The item was a $79 woman's top that was thrown in a bag both times with no care or consideration at all. I have to iron this in order to give it as a gift. This item was full price, no discount had been offered during the time I ordered it. But even if there was, this is inexcusable. Missed opportunity to impress! With so many customers shopping online this holiday season, why wouldn't Athleta package their items with quality and class?! Never ordering online from this site again!

For years, there were only for smaller ladies and now all of a sudden they want to be inclusive? The brand does not listen to their customers. If you go into any of their NY stores, hordes of customers have asked for them to bring back their low rise/ low waisted leggings that would always sell out and the store managers confirm this fact but the powers that be, just follow their own tune and watch these customers go to No Bull and others. If you want great low rise leggings you have good choices since Athleta feels those customers do not matter any longer! Other companies are seeing the need except fir Athleta who was the leader in great tights until the change