What a gorgeous outfit. Athleta does it again for me. It fits so perfect to my body, hugging in all the right places. I feel bossy in this outfit. #athletasalutationanything

During this economically difficult time, I have been extremely cautious about spending. When I needed new workout clothes, however, I decided I would put in an order with Athleta, a brand that came highly recommended to me by friends and family. Here is a timeline of my train wreck experience with Athleta and why I won't be shopping there again:

-April 21: I put in an order of a matching workout set. A top and a bottom.

-April 25: My package arrives. Pants fit great. Top was too big. I got online to re-order the bra in my correct size then realized I made the mistake of ordering an identically named top that ran on a different sizing chart. Confusing, but ok... Got on the phone with Athleta customer service, who helped me cancel the incorrectly ordered top and order a correctly sized top. I should have the correct top coming, yes?

-April 26: Athleta sends me two automated emails. Customer service cancelled both tops. The incorrect one AND the correct one. I noticed they canceled both a few days later.

-April 30: Since I have no top coming, I re-order the top I need.

-May 1: I wear my bottoms for the first time and I really like them!

-May 4: I put the bottoms in the washing machine alone on delicate. I hang them to dry. I noticed The seam at the hips is completely unraveling. After one wear. I repeat! The $98 pants I bought are unraveling after one wear. When I notice this, I again call Athleta to have them send me a new pair. I tell customer service agent the whole story.
Customer service offered me a 15% discount on my new pair. I asked for a better discount for my troubles. Suddenly, the call dropped. I waited, knowing that Athleta has my phone number. They could easily call me back. No call came. I called customer service again and asked to me reconnected to the person I'd just spent 15 minutes on the phone with. They couldn't connect me... Annoying. This new customer service person understood the issue quickly and ordered me a new pair of pants, and she sent me the return labels directly. I explicitly asked her "Can you confirm that these pants are in stock?" To which we responded "yes we have 36 pairs left." Together we put in the order for the new pants and I would return the old pants the next morning.

-May 5: I wake up to an email reading "Unfortunately, the below items are no longer available, and we will need to cancel them."

I'm done.

I have sent back my damaged pants and top that's too large and I expect a full refund for all. I wasted hours on this purchase that ultimately amounted to nothing. My friends and family who initially recommended your brand are as floored as I am.

I walked into Athleta the one located inside mayfair mall in Milwaukee and was greeted by a nice male employee when I explained the issue which was: I had bought the "Stash Pant Size Small" in the navy color and soon realized that the color was not for me. So with me going out of the country on vacation I had my mom go in and exchange them for the stash pant size small but in the grey/purple color.

When I got home from vacation I saw the leggings and they looked as if they had been worn but they had the tags on them, so I called Athleta and spoke to a rep and she claimed that "We currently do have some new people and they must have put them back on the racks by accident, she told me I could bring them in. Then today 5/21 when I show up at the store the employee tells me that they will not accept these because they have ben worn. I explained that they have the tags on them and showed them the pilling and said that if I knew that she wouldn't have let me return them then I would have never bought the leggings from Athleta in the first place. You are told as a customer if you are disappointed with your purchase you have the chance to exchange or get a refund.

The employee was super disrespectful claiming I was the one to get them like this and that my phone call when I spoke to another employee was invalid because I did not talk to the manager myself over the phone. At this point I am upset that this lady is shouting in front of customers and making a scene all over a pair of leggings? So I told her "I will not be back due to your terrible service and that I would let everyone know about the terrible customer service you have here." I then called the store to ask to speak with the manger and I explained the whole story to her again and her exact words were "That's so funny because you are taking about me, you *** and then hung up the phone on me. I am shocked with how terrible the customer service was, the manager at the mayfair athleta is named Jill, she has made me NEVER want to shop there again because of how rude and disrespectful she was.

The sad part is not only how she treated her customers but also that I an stuck with a pair of leggings i want a refund or new leggings or something in exchange for. Please for your own sake do not EVER go to Athleta again because the manager will embarrass you in front of other customers and be completely disrespectful.

Meghan Hayes

Reason of review: Poor customer service.

Preferred solution: Full refund.

I didn't like: Customer service.

Free shipping free returns and amazing quality!

Looks like they have great clothing, plus the woman on the home page is really cute. But I did want to warn people of a possible virus or just SPAM looking like it's from Athleta. My coworkers received the same thing but under their own name. Info is below:

I received a SPAM email to my work address Thanking me for shopping at Athleta and providing me an order number. Not sure if this is a virus or not so I'm taking any chances on clicking on anything. The email came from *******@emark14.embluejet.com and looks like this:

Dear Dane L*****

Thanks for shopping at athleta.com. Your order number is #16YWB0G. Please print this page or write this number down, for future reference. This order should arrive within 9 business days.

You may check the status and order information of your order by:

http://www.athleta.com/myaccount/order?=16YWB0G

Item
Description Size Unit
Price Qty Total Return
Type

Sporty Shirred Swim Skirt
Black XL 44.00 1 44.00 Mail only

Shirrendipity Halter Tankini
White XL 59.00 1 59.00 Mail only
Sporty Shirred Bottom
Garden Green XL 42.00 1 42.00 Mail only
Shirrendipity Halter Bikini
Garden Green DCUP 44.00 1 44.00 Mail only
Doran Dress
Indigo XL 69.00 1 69.00 Mail only
Double Dutch Tee
Venetian Blue XL 54.00 1 54.00 Mail only
All Terrain Skirt
Cargo 16 59.00 1 59.00 Mail only

Summary of Charges

Order Subtotal: 371.00
Shipping & Handling: Free
Tax: 28.64
Order Total: 399.64

Payment Info

VISA:

You will receive a shipment notification email message as soon as we send your order. We may also send you additional updates regarding the status of your order. This email is for your records only and cannot be used as a receipt for in-store returns. To receive a full refund, you must bring the invoice included in your shipment to the store.

New: Gap, Old Navy, Banana Republic, and Piperlime return policies have changed. Return merchandise within 45 days of the original online purchase date. To view the entire return policy, CLICK HERE.

Sincerely,

athleta.com Customer Service

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