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I've been buying and wearing Athleta clothes for a long time.
But! My latest purchase, they sent it to the wrong address. It was an old address of mine that I guess they had on file. Even though I paid via PayPal, they didn't use the correct address that I have on file there.
I can understand this was a glitch that maybe could not be fixed. But when I went on their online chat to ask if anything could be done (other than hoping for the random recipient to send back the unexpected gift that they received), when I provided the correct address, the customer service person said "That is not valid".
Yeah. She actually accused me of lying about my correct address. And made no attempt whatsoever to find any solution.
I'm so offended by this that I'm seriously considering never shopping with them again and I have spent a lot of money on their site over the years.
Tip for consumers:
Make sure you delete any old addresses you have with them or they will decide to use those even if you are paying via PayPal or similar.
Products used:
In the past I've used clothing.
Why did I used to get beautiful velvet and embroidered linen from J. Jill and now it's all dowdy stretch fabrics for people who work in conservative offices?
Kyri F.'s review of J.Jill earned 15 Very Helpful votes
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Hi Kyri, we are sorry to hear you haven't liked our recent collections. We appreciate your feedback and assure you it has been forwarded. Hopefully something in our upcoming collection will catch your eye! -Bridgett