• Asus

2018 CUSTOMER CHOICE AWARD

Asus

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Overview

Asus has a rating of 3.3 stars from 122 reviews, indicating that most customers are generally satisfied with their purchases. Asus ranks 38th among Laptops sites.

  • Service
    25
  • Value
    27
  • Shipping
    21
  • Returns
    18
  • Quality
    25
Positive reviews (last 12 months): 18.2%
Positive
2
Neutral
1
Negative
8
9
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What reviewers want you to know

Positive highlights

Critical highlights

  • It was then that I began to experience just how infuriating it is to deal with ASUS customer service.
  • I had to travel a long way to the service center and ended up replacing the harddrive.
How would you rate Asus?
Top Positive Review

“Almost five stars”

Umziusm U.
12/9/23

Their laptops are durable! Let me just start by saying that. I used one of their laptops for almost three years and it did not break or anything. Had some problems with the audio but the tech service had that fixed within the insured term. They can build quality electronics, reliable. Can't say that they are too innovative since they are just going with the flow, and their smartphones do not have a lot of prominence in the market. Anyway a solid choice for computers i guess

Top Critical Review

“They've fallen a long way - DO NOT BUY”

Carlie R.
1/26/24

They've fallen a long way. My last asus laptop last 7 years with heavy use before it started to crap out. So I bought another one and it was malfunctioning within a couple months. I've now only owned it for 13 months and 3 months of them, it's been in a repair shop. They promise it's all overnight and rush service, but the longest it's been gone for at a time is 7 weeks with no communication or updates. Their products are GARBAGE and their customer service is even worse. DO NOT BUY. They have two repair shops on the entire north American continent and they fight you about what should be repaired "because we can't replicate the problem".

Reviews (122)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (8) service center (3) laptop (35)
Thumbnail of user dorothyc875
1 review
0 helpful votes
May 6th, 2022
Verified purchase

I needed a laptop fast. The store I went to was sold out of the HP I wanted to purchase so I ended up going with ASUS as I remembered a computer tech telling me ASUS was good, he said not ACER. But ASUS! It's been over 6 months I've been working with mine and I felt the need to post a review on how great my experience has been, way better than HP, for sure. Super satisfied and will definitely return to ASUS for future needs.

Service
Value
Quality
Thumbnail of user magreeq
11 reviews
16 helpful votes
April 9th, 2020

Very cool company for computer hardware I have a lot of things made by them in my house and I wish everyone to buy and test at least some like video, motherboards, phones, laptops and etc etc. Site is super usefull and safe absolutely.

Thumbnail of user morrisf26
4 reviews
0 helpful votes
December 20th, 2020

Love my ROG laptop from Asus. Amazing quality for the money I paid. Recommend this brand to all of the people asking me for advice.

Thumbnail of user joshuat109
23 reviews
19 helpful votes
July 20th, 2020

Great customer service. Keen enough price on product and delivered in good time. Love this product! No issues - timely delivery (earlier than expected), well packaged and good quality laptops.

Thumbnail of user mellissag7
2 reviews
1 helpful vote
February 17th, 2020

I prefer Asus to MAC. To my mind, Asus is much better. I bought the newest laptop at affordable price. It works fast and is easy in use. Totally satisfied with a bargain.

Thumbnail of user sheldaw2
5 reviews
20 helpful votes
February 12th, 2020

Even if the prices are a bit higher than on other laptops, I like their quality. I have my vaio for about 4 years now and never had any issues with it

Thumbnail of user marcuss185
3 reviews
37 helpful votes
September 9th, 2020

Asus is the best ever company I been their customer for more than 20 years. Quality of their products is incredible. And always helpful customer support!

Thumbnail of user cookiej2
5 reviews
0 helpful votes
December 10th, 2019

I had an Asus laptop for 5 years! It never game any trouble, these computers seem to last a lifetime! I´m so in love! It never failed, crashed, or gave me a bluescreen!

Thumbnail of user patrickg344
18 reviews
40 helpful votes
September 16th, 2020

Good experience. Delivery was faster than advertised! No issues at all. Laptop looks amazing. Highly recommended this store!

Thumbnail of user masone13
3 reviews
3 helpful votes
February 19th, 2020

When I ordered ASUS ZenBook Flip 14 UM462DA, I was happy with this purchase. The screen is beautiful and touch. Runs all programmes I need it to run.

Thumbnail of user rogero50
1 review
5 helpful votes
October 3rd, 2019

Called customer support about a stuck pixel. Got the usual "push 1 for:' menu but when I pushed 6 for monitors I immediately got a human on the line - no call waiting for an hour. Congratulations ASUS support for a job well done. BTW you need more than one stuck pixel to get a warranty return.

Thumbnail of user santiagor16
2 reviews
0 helpful votes
May 21st, 2019

Asus has very good parts for pc, they are excellent I recommend if you want your pc to be powerful and efficient

Thumbnail of user michaels2233
3 reviews
0 helpful votes
May 27th, 2019

No problems at all since I plugged it in and started using it. Thanks for a product I can depend on.

Thumbnail of user ellyh2
3 reviews
6 helpful votes
February 21st, 2018

Bought a laptop manufactured by them a few years ago. One day a large number of bad pixels appeared on the screen so I called them and they send over a DHL deliverman right to my house. After 2 weeks he came back with a fixed laptop. Thats what I call a professional customer care!

Thumbnail of user gregorys87
4 reviews
2 helpful votes
June 12th, 2017

Solid and inexpensive products. Friendly customer care. I prefer to buy stuff manufactured by them over other suppliers - never had any problems with the warranty or product shipping.

Thumbnail of user terryj67
2 reviews
1 helpful vote
August 17th, 2017

All my laptops are made by ASUS. And for more than 10 years of using it I have never had no reason to complain. Smooth and efficient work. I really want to see a decent smartphone from them

Thumbnail of user anng93
1 review
0 helpful votes
September 25th, 2017

Great long-lasting and really reliable parts! As in the previous review - everything is just top-notch, I also hope they issue a good smartphone, as those are surely the weak spot for now.

Thumbnail of user joej200
2 reviews
2 helpful votes
November 9th, 2018

I've had an Asus laptop for a while and it has survived a lot. Mainly lots of gaming, going to college and random lan parties. I trust this brand a lot and will continue buying their products.

Thumbnail of user rendip
2 reviews
3 helpful votes
May 22nd, 2019

I really like the Asus product because it is strong and durable, the price is affordable, the quality is very good, the niceeeee

Thumbnail of user aliab5
3 reviews
1 helpful vote
June 7th, 2017

Definitely reliable products, the pc which is half made up of the Asus parts is still alive after 4 years of active usage much on the top frequencies. The laptops are quite reliable too, I got 2 of those and lately had to change one for the new version though still the old one is working perfectly, just hard for me to upgrade the laptop with new parts.

Thumbnail of user jessac4
10 reviews
24 helpful votes
March 16th, 2017

Very happy with my Asus Chromebook 14. I travel a lot & it's perfect to use in the car during roadtrips. Battery lasts roughly 9 hours & has no lag time. Not the most optimal laptop for my graphic design work, but that's the chromebook in itself. Would recommend!

Thumbnail of user erickb20
7 reviews
1 helpful vote
November 11th, 2017

Quiero que me manden una computadora para realizar un unboxing por favor respondanme tambien ustedes podran generar ventas yo pondre el la descripcion del video el link del produxto

Thumbnail of user rustamh
2 reviews
2 helpful votes
December 19th, 2018

I like all of the models of asus laptops. I have had 4 of them. All of them are expensive at all and they are too fast for their price. At the moment i use X541 model. It coasts only 300$ but i can either play or do my homework on it.

Thumbnail of user karenp146
7 reviews
36 helpful votes
March 20th, 2017

I told the Best Buy employee exactly what I need from a laptop and he recommended an Asus... My total came to about 1,110.00 but I have not had any problems out of it. I didn't think Asus would be up to scale like a Dell, HP or Apple but I was wrong.

Thumbnail of user isaacs34
3 reviews
0 helpful votes
January 18th, 2021

The pc parts made by Asus are just something. I had never changed any of the parts because of their wear or breakdown, just to update. Reliability and durability are just 10/10. I recommend!

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About the business

ASUS is a leading company driven by innovation and commitment to quality for products that include notebooks, netbooks, motherboards, graphics cards, displays, desktop PCs, servers, wireless solutions, mobile phones and networking devices. ASUS ranks a...

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