Asus

Bought a gpu for 900$ and i have never used it before its been more than 3 months since i bought it! No display i sent it for RMA and fedex said they lost the gou i dont know how then asus received it 2 weeks later when i payed 60$ shipping. When they received they said it worked well but it was a whole lie! It came back how i sent it! Got on the phone with them all they do is argue back to you and not try to resolve. I sent it back to them. They refuse to give me a replacement i dont know what to do anymore.

Both the motherboard and processor boards of my high end ASUS laptop failed after 2.5 years of moderate use. ASUS customer support management did not care about the poor quality of its product, and instead offered to fix the laptop at 300% over their cost. In essence, ASUS wanted to profit from its failed product. I will never again buy an ASUS laptop and I highly recommend that other not buy an ASUS laptop due to its abysmal quality. I have purchased computer since 1982 and have never been more dissatisfied with my computer purchase.

They do not handle RMAs well. I've just had a horiffic experience with them. Trying to commmunicate with them is difficult. I paid for overnight shipping on return, they sent it ground. Oh, and as of right now... 3 days after the "ground" delivery date it still hasn't arrived. Do not buy ASUS, because if it breaks down (I've had 2 that do) your RMA experience will be a nightmare if it's anything like mine. Chat that doesn't work, long hold times, a process from the early 90s, agent's who don't know much about computers, it just goes on. Search ASUS RMA experience online.

A Pile of Junk.
My experience with the ASUS laptop has been quite disappointing. Apparently and unfortunately, just two weeks after the warranty expired, I encountered a significant issue with the computer's Realtek Wi-Fi connectivity. When I reached out to the company for assistance, they did attempt to help, but they informed me that resolving the issue would come at a cost of $80.00. After three calls, it seemed like they were rather indifferent to my predicament, which was somewhat frustrating. Their (twice) suggested troubleshooting step was simply to unplug and restart the computer, which didn't resolve the problem. The last troubleshooting was to go and buy an ethernet wire.

In light of my experience, I would caution others against making a purchase from this company. It's unfortunate, but I believe that my rating accurately reflects the quality of their products and customer support. A single star was the lowest I could possibly go; wish I had a zero-rating option. Please read ALL reviews before buying this pile of JUNK.

I bought this computer brand new and it's been stuck on the BIOS screen out of nowhere. I am being told I have to pay $85 for them to even diagnose it and then pay for the repair for an HDD. They literally sent me a computer with no hard disk drive in it. This is the most ridiculous piece of junk I've ever bought!

Tried to contact Asus via their instructed Covid Policy method last year. Which required submitting online a repair ticket. After submitting everything, I was to receive a response within 48 hours. This response never came. I tried this probably 3-4 times and gave up. Now they finally have people you can talk to, however, I missed the window of the warranty coverage. Customer services ZERO stars in my opinion.

They have two shipping facilities I can send it to either the other side of Toronto many hours away or in the USA and pay shipping even though I'm under warranty still garbage product lasted 7 months and won't turn on now.

I will never buy another piece of asus hardware after the nightmare of buying this pos g15 laptop. Its been nothing but trouble since the day I got it. The network card constantly crashes and resets. Or just stops working period. The screen randomly won't turn on after a shutdown. Its a glorified paperweight. Just trying to contact asus was a nightmare of its own. Wasted a whole day on hold just to get disconnected. If I could rate a zero I would. As far as I'm concerned asus is a company of thieves and scammers.

I got a portable ASUS monitor. I didn't use it for a month. When I finally went to use it to find it didn't work. I packaged it up and sent it ASUS for a warranty repair. I get a notice back that there is a scratch on the screen so the warranty is void. They didn't even examine why the monitor wouldn't turn on. They send a picture of the scratch and said too bad. By the way, we will fix it for you but it will cost you more than going out an buying another one. Runaway from ASUS products. You learn about a company when things go bad. ASUS is a terrible company.

After 5 months my son's gaming laptop faced the death black screen problem. When we sent the computer to repair they came up with several different excuses until they just claimed that the USBs ports are rusted and as so they will not replace the motherboard which causes the problem. This is really frustrating. I really don't recommend to buy anything from this company

ASUS laptop broke, was still in warranty, I did absolutely nothing to damage the laptop, took great care of it was 100% down to the manufacturing.

My laptop broke only a few days before I was travelling to Peru and I needed my laptop, as I had read how slow the ASUS warranty was to repair I took it somewhere else in Newcastle first to see if they could fix it before I left. They told me it would be around £100 but they couldn't for 2 weeks so I sent it to ASUS as I still had a warranty.

I sent it off as it was part of the warranty. They then told me that they would charge me £250 to fix it, if wanted it sent back unrepaired they would charge me £50!
Terrible never again

I bought an asus from walmart.com, i returned the laptop to a walmart store in my town, (the lap top would not charge or com on) they refused to take it because it was over 30 days old, I d DID NOT purchase an extra warrenty, i called walmart.com, no i could not return it, they said call asus, i called asus, they said they would not take it back, they said go back to walmart.com-they connected me to a person #4-this customer rep. Suggested i press the start and reset button at the same time. A miracle the lap top came on.
This is after i made a trip to a walmart store and spent 55 minutes on the phone with walmart.com and asus-i will never again purchase another product from asus.

The worst computer I have ever bought. I did research and sales assistants said their customer service was good but alas I find the whole thing rubbish not fit for purpose! I sent it away a few times and came back nothing changed I doubt they even looked at it knowing the rubbish they have produced. So very disappointed. The whole computer keeps turning off for no reason or if you tilt the screen slightly and then you have to keep re-booting very frustrating.

I am a victim of fraud. I got charged from this company and I called and spoke to customer service several times. The took my information down and verified everything from me. I provided my correct email and home address. After dealing with this company for 2 and a half months. They denied my refund and declined my charged back from my bank. Not onetime they even tried to assist me in any way. I have emails
Providing all my pleas. But at the end they never refund my money. The next step is to post all screenshots of my emails back and forth between myself and this company to each and every social media platform. Also reporting them to the BBB. Of push comes to shove I will get an attorney or even take them to court.

The battery drains so fast even if you don't use it. Asus should really work on their battery life. Total disappointment. Would not recommend at all.

Bought a new Asus laptop. Screen cracked simply by adjusting the screen to adjust glare and screen cracks. Normal useage this computer had to have been manufactured with a defect that manifested itself during the warranty period Asus refuses to honor their warranty by their own admission they said it was internal damage. IF I CAN SAVE ONE PERSON FROM THEIR POOR SERVICE BY AVOIDING PURCHASING THEIR PRODUCTS IN THE FIRST PLACE MY TIME HAS NOT BEEN WASTED

ASUS has very common practice of selling faulty products. I think they do not properly test their products and even if some group make complaint about certain issue, they are hesitant of fixing the issue and allow the faulty products to be sold. That is why nobody really wants to buy an ASUS equipment

I've spend more than a month right after I bought $4.000 laptop and I do not receive any kind of meaningful customer support. I've just received my laptop back after waiting for it for 3 weeks and the issue is still there.

The team just reinstalled windows, spent on than 20 minutes and called it a day! It took me less than 10 minutes to confirm the issue is still there.

I am tech savvy and this case this is replacement situation I have no idea where to write/call so now I'm left to write to reddit (btw all phone numbers are unavailable for calling for both CEO office and support lines, only chat/emails work).

I've also sent a message to Tony and Jeniffer from leadership team but I didn't receive any answer, I have 0 interest in continuing spending time on ASUS engineer and service team, just need a replacement device.

ASUS Service No=N*******241-0021

Only 3 months old laptop.repeatedly stopped booting.it is a bad machine.requested for refund of this machine.see what happens

Honestly beware of this company. I bought a gpu directly from them in Aug of 2022 it started with freezing issues 3 weeks later. I did several tests and a ram test. It took some time to do a ram test because I had to take out each stick to make sure it wasn't the gpu. Spoke with several dishonest agents. One day I no longer got signal to my monitor and knew it was the gpu. The pc is newly built, all new parts. Agreed to do a warranty replacement and was told I would either get it repair or a recertified replacement. Got the replacement and the diagnostic confirmed through 3D testing that there were freezing lag issues on this new card. Not even 3 days after installing replacement they claim to be recertified, it started freezing. During the time I was waiting for my replacement I used a friends gpu and had no problems. Spoke to who said they were a supervisor and they agreed to repair my original one that I sent in a purchased from the eshop. Sent the card back and a day later got an email about a replacement with a new serial number which was not what was agreed. Put in a request to let the ceo know what was going on. Got the replacement again, confirmed lag freezing issues. Went back and forth once the CEO got in contact who said the supervisor should have not promised me that. Cory S. Requested information on my hardware in my pc and I sent all of it. This makes 3 gpus that are not functioning when the replacements claim to be recertified yet when I get them, they don't work properly. The more recent one had lag issues on my pc and was also performing with lag on an entirely different pc. This was not any of my hardware even though the CEO is trying to blame it when both diagnostic came back with gpu freeze from 3D testing. I advised them that these cards should not be sent out and they are refusing to honor the warranty by sending cards that do not work. The CEO also let me know that they do not do repairs on their warranties and will always replace. Please be aware before you buy from them. There are MANY Reddit posts about their RMA process and others who have had my same problem. They will lie to you and not give you any resolution. I asked for my money back because of this and they said 'we do not offer buy backs'. Not a buy back in this case it would be a return and refund. I will not ever recommend Asus to anyone ever.

Bought my ASUS laptop less than two years ago.
A couple of months after the end of the warranty, the screen hinge detached by itself - had to pay good money and wait THREE months to get it fixed.
Now a couple of months later, the laptop irremediably refuses to start up.
This may very well be the worst purchase I've ever made. Will make sure to never buy an Asus product ever again, and you should do the same

I have purchase asus laptop, but laptop is defective, and company denay to change my laptop, its brand new laptop.

I was told to send in my defective motherboard, they replied that it has physical damage the warranty didnt cover. The picture they sent showed damaged pins. I started a dispute over it and sent them a picture i took of the board in the box i sent them without damage. They claim that they cant prove that the board in my pic and the one they have are the same. I ask for everything back so i can simply return it, but when i recaived it, it was missing components and was in a different box. So now i cant return it. I called them and they replied "sorry but theres nothing we can do". They are thieves and liars