Overview
Asurion has a rating of 4.7 stars from 11,763 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
Mel is a amazing tech that comes on time and greatly does his job and I appreciate his work.
I did what we have all done -- dropped my phone and it had a crack across the screen. While I had insurance, I thought I needed to go to the one AT&T company store here to have it repaired. When I went online to figure out how to make an appointment, I discovered an Asurion tech would come to me. I work in an art gallery. He arrived in the selected time window, took my phone to his van, and brought it back 45 minutes later (still within the 2-hour time window), looking new. He was friendly, professional, and my phone seems brighter than before although the brightness setting has not changed. At a time when attempting to handle many service requirements seems to include unnecessary aggravation, this customer service could not have been better. I am thrilled by the service.
EXCELLENT CUSTOMER SERVICE 💯 VERY Knowledgeable and Friendly Staff. Quick and Easy process and my package arrived the next day
Very easy to send and get back, and it has been working great
Great advise and IPhone tips. On time effective. Nora was a great help
We have been covered for years with our phones and never had a bad experience! Transaction was done and complete in two days. Perfect, absolutely could not ask for anything better.
You guys rock! I'm so glad that I found out about this place. The gentleman that fixed my daughter's broken phone was awesome and was very nice! 12/10 would recommend
I enjoyed it because I can't afford to buy a new phone
Excellent customer service, fast and easy. And for an affordable price. Recommended.
They were fabulous, they fixed my phone asap and it's worked perfect.
I have called multiple times. For the same item to get fixed. Every time I have called I had great helpful service. They have always been kind and got me taken care of. It was fast and easy each time. Thank you for all your help with fixing my phone.
Great friendly and timely customer service, was taken care of with all the customer service my center could offer.
The entire claimed process was quick and easy. I did it online in a matter of about 3 minutes. I highly encourage everyone to get the insurance coverage.
Professional, quick, and easy. Replaced the front and back of my shattered iPhone 15 in an hour, no sweat.
Super nice people great service and quality parts! Fast and easy!
Erick was great from the start and made sure the process to fix my phone was smooth and fast.
Excellent service, very fast and perfect with a very friendly technician.
Casey does an amazing and quick job. Very friendly and knowledgeable. He deserves a raise or promotion.
Kara from Asurion came to my place and fix the phone in less than the time she said she supposed to spend. Very professional and reliable service.
- Visit Website
- Nashville,, TN
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members