Overview
Asurion has a rating of 4.7 stars from 11,757 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
So, as most things happen. I recently paid off my phone and of course managed to drop it square on the edge of my screen. I was lucky enough that it was covered under Asurion. I went in with such a. Let's face it negative mentality, thinking I was about to pay for more services/repairs. I walked into my local AT&T store and was quickly assisted and my phone was repaired under warranty! Talk about turning a frown upside down. I could not be more happy with my experience. Thank you again for such a nice and easy experience! I will definitely continue to purchase the insurance on every device in the years to come!
The tech at at&t Hanford his an excellent job he just didn't do the back screen but the front one too he made my phone practically new.
Keep having technicians like them and keeping hardworking and also fast the time they say it takes that's what it is.
I couldn't believe how easy it was to file a claim and how quick they repaired my son's phone. By the time I left asurion and got home. I received an email that his phone was ready for pick up. Such excellent and professional service. So glad we have this protection.
No one wants to break their device, but if you do Asurion is the way to go. Making a claim was super easy and from claim to repair was super fast and painless. Having the insurance through my carrier made the process seamless and I only had to pay my deductible. I hope to never need the service again but it is good to know that I can rely on Asurion to handle my device issues.
The tech that fixed my phone was nothing short of AMAZING. He was alone in the store and I felt well taken care of. The electricity went out for a few minutes in the mall that we were in and he used his phone light to continue working. Just Excellent customer service and I greatly appreciate it. I just knew he was going to say come back tomorrow but he didn't. Thank you
My son's phone was cracked. I filed a claim online one night, and the next afternoon the tech was at my house at the scheduled time. He fixed the phone, offered a glass protector, and was on his way. It could not have been easier or more efficient. Definitely worth the price for insurance.
Really appreciate your Great staff at your Decatur Blvd. Store! Very knowledgeable and friendly staff!. Phone was repaired in a couple of hours and associate kept me informed about the progress on the repair! Thank You Again!
The tech communicated so well to set up the appointment. When running late he called to let me know and was very apologetic. The service was FANTASTIC! Took around 20 minutes for him to completely fix my screen issues. Very knowledgeable and well mannered. Very professional! Thank you for your help!
The Asurion representative came to the house within the time frame I selected. He gave me advance notice of his estimated time of arrival. When he arrived he was pleasant and had me sign the consent. Everything was done inside his work van in my driveway. It took roughly a half hour and he was on his way. I was impressed with how quick everything was, and I liked how they came to me. It beat having to go sit at an AT&T store for a period of time. It's definitely worth paying for the insurance.
My experience with Asurion was very professional, fast, and friendly. By me being on a job assignment away from home I dropped my phone and it cracked my screen. Went to at&t and they directed me to asurion right down the street from where they were at. I was expecting that I wouldn't get my phone back until 2-3 days but low and behold i was completely shock when Aiden told me it will be ready in 2 hours. I was super excited 😄 and grateful to have my phone back on the same day.
As for filing my claim when my mobile would no longer hold a charge, was straight forward, however, I have another claim to file and your system isn't at all easy, in fact after numerous attempts your system provides a 800 number. There should be a prompt to file another claim.
Wow! Where can I start? Scheduling was a breeze, technician arrived on time, he was extremely nice, and my phone was fixed in 30 minutes. Highly recommend if you need a repair! Fixed my iPhone screen and didn't have to wipe or reprogram it.
Our tech, Jordon, was on time and very friendly. He communicated well with letting us know of his arrival, he was very informative with the process of repairing our phone, and did a great job in a timely manner. Thanks so much for your help!
Top notch service. The gentleman arrived on time. Came to my door, told me it would take 15-20 minutes to diagnose. Exactly 15-20 mins later he was knocking on my door and i had a fixed screen. Couldn't recommend more. So much easier than traveling all the way to the store and waiting hours when it is 35 mins from my home.
I just called Asurion under my iPhone warranty and they gave me all the options to fix my broken screen and they complied with my request. Just like that it took me 5 minutes to schedule the service at my place of work. Incredible! This doesn't happens with other companies
I dreaded going to get my phone looked at by the tech folks because I was completely frustrated with the phone service I have in rural Nevada. I have been a loyal fan of AT&T and find them harder to deal with these days. I went to the Asurion folks who listened & offered a possible solution to the problem. Change the SIM card to possibly improve phone service! Seems simple enough and now to get AT&T to assist. I was impressed by the tech's knowledge and provided excellent tech service. The clerk who I first approached was also very helpful. Excellent customer service from both.
That you so much for coming to my mom's rescue right at our home. My mom broke her screen on her phone & she was given the option to have the work done at home. That was a lifesaver for my elderly mom not having to leave home. She sometimes becomes overwhelmed completing tasks she's never done before. She was so relieved when the technician came to her.
I have never in my life had a customer service experience like this one. They were absolutely outstanding! Extremely kind and FAST! My phone was MANGLED and they had it fixed good as new in an hour and a half! I can't get over how nice everyone was and just how good at their jobs these gentlemen were!
You can either pick where you want to get it repaired or they can come to your house. Since I work at home, I took advantage of them coming to my house. It was fixed very quickly outside in their van.
My son's tablet a five years finally decided to not work anymore. Almost forgot I had insurance on it did everything online but couldn't get a replacement tablet because it was so old so I got a check to go buy a replacement for him that came in the mail within two business days. My son was very glad that he got his new tablet very quickly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members