Overview
Asurion has a rating of 4.7 stars from 11,757 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
Sin duda alguna son muy rápidos y profesionales gracias
Estamos Extremadamente satisfecho con el servicio y la atencion
This worker went out of her way to help me because I have no idea what I'm doing with the computer, then took care of my problem, even though it was close to closing time! She was fast, professional, and overall one of the best phone incidences I've ever had
Quick, fast and easy. No hoops to jump through, met me at home, came knocked after completing. Vick is Very professional, friendly with excellent customer service. Thanks Vick! Although wish to not ever repeat a broken screen experience again, at least I know I have a great repair Tech Team
We had a cracked - glass on phone and wow...insurance asap took care of - technician was respectful of everything. He came to our home address and did all in his service truck - 100% impressed - and satisfied. Brian B
Mark and Felix were very helpful and kind. I came in for two battery replacements and received both phones in less than an hour. Highly recommend this place and I will be returning soon to replace the screen on my tablet. Thank you guys!
I had my first broken screen ever. Technician was courteous and kept me in the loop. Even though he was delayed due to mechanical issues with his vehicle. Very polite and respectful of both my security and information. Repaired quickly and easily.
I had to a problem filing my insurance claim for over a week. No one could help until I called on 2/17 and spoke with Chris from Asurion. He was absolutely awesome! He was so patient and walked me through the whole process. He should train the other C.S. Reps I've talked to. It really was a treat to work with someone that went above and beyond to be helpful. That man deserves a raise and a bonus!
The gentleman who came and fixed my phone was nice courteous and overall one heck of a guy. He took my into his car and had it repaired in minutes, then made sure everything was turned back on and how I wanted it. This guy was awesome. Thank you so much.
I came in with a broken screen on my Samsung Galaxy S23 Ultra. Three staff were friendly, professional, courteous and timely. They repaired my phone in a couple hours. Everything went smoothly. I would highly recommend this company and especially this location to anyone!
Scheduled repair on line. Kyle showed up at my work, repaired my phone as I questioned him on his knowledge of devices etc. He was very professional and answered my questions satisfactorily. Phone was finished in 30 minutes. Excellent service!
We were having trouble with my husband's iPad that is a little over a year old. It was not turning on or charging. We used the online option and they resolved the problem in less than 48 hours. By the next day we had a replacement and a label to send it back.
I dropped my phone that cause the screen to go dark and we drove to Asurion device repair location in Duluth MN on the following day. The staff at that location are very polite and made me feel comfortable leaving my broken device with them while my wife and I grab a bite to eat. They called me to explain their inspection findings and I was very pleased that my phone was repairable. During that same conversation the staff member doing the repair figured one hour to complete the screen replacement due to other devices ahead of me. To my surprise, they called me about 40 minutes later stating my phone repair was completed. The location in Duluth, MN had no problem providing the four P's of attitude, Patient, Positive, Polite and Professional is really hard to find today under one roof. Especially when it comes to fixing/repairing someone's digital devices the four P's could be a challenge to achieve.
I had called in on behalf of my son's phone which was completely not working. The lady representative who helped me submit my warranty claim and have it approved was outstanding in my humble opinion.
I was so impressed I am writing this review to show my gratitude!
Good customer service experiences are far and few, but this was one of those rare moments where every box was checked. The teamwork was impeccable so if my device is ever damaged again, I know I'll be in good hands at this is the location and I would also recommend people to be serviced at the location because the level of attentiveness and care that I received throughout was phenomenal and refreshing.
I came in to get my back glass repaired. Luckily they had my part. The in store repair tech talked me through the whole insurance process with ease and assured me the repair would take only 5-10 mins max. It sure did only take about 5 mins. I will definitely be taking my phone here next time it needs a repair!
My screen was damaged, and the tech had the new screen applied, the battery replaced, and new adhesive applied to the back plate (it had started to wear), within about 15 minutes. The tech was super chill, very friendly, and clearly competent. And then at the end of the visit, he casually mentioned that due to the slight water damage on the inside, that could explain the cell signal issues I had mentioned experiencing, along with his suggested repair that might fix it. So now I have an actionable path that 5 hours of tech support had yet to provide. Great job dude!
One of our family cell phones got damaged, cracked screen. Because of the easy to use MyAT&T app I was able to confirm my insurance coverage. So easy, So streamlined, So friendly, So professional. Our Specialist scheduled an appointment with a conveniently located nearby repair shop that day. And this was Saturday! Unbelievably awesome! We had our phone fixed and back in our hands w/in a couple hours. No deductible! Zero! Nada! Zilch! Thank you so much!
I recently visited uBreakiFix by Asurion at Tucson Mall and had an outstanding experience. The staff was friendly and professional, and the service was prompt. A special shout-out to Jake, who was incredibly knowledgeable and helpful throughout the repair process. The store offers free diagnostics, a low-price guarantee, and a 1-year limited warranty on most repairs. They handle a wide range of devices, including phones, tablets, computers, and game consoles. Highly recommend this location for any tech repair needs!
Asurion was remarkable. I'm a Park Ranger, yet the service tech came to my location that day and had my phone repaired in 30 minutes. He was great, very friendly and more then accommodating. I couldn't have asked for more!
Thank you.
- Visit Website
- Nashville,, TN
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members