On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I am a tech support consultant and I have ALL clients insure ALL devives with ASURION. They are generally very encouraged by my assessment for having such insurance.
Personally I typically do the same and have been quite pleased by the results.
I had phone that needed to be replaced after 4 months of use. They told me it would only be $29 to get a replacement phone. I looked over the review and said it was going to be $229. They did fix it and sent sent me phone. Well just got my phone in today and it doesnt work at all. They cant seems to fix the problem and after an hour with them and i have had enough and they hung up on me. I called back and having to go through another review witch i shouldnt have to sense this is not my problem that they sent me a broken phone. So im having to miss out another few days of work for their problem but while i was talking the lady she hung up on me. I will be canceling and will me getting rid of verizon. I didnt have this much trouble with tmoble and i paid $30 less on my bill. Im paying a hole lot on anphone a company that doesnt care about their customers.
Very good customer service, very easy fast and convenient
I had to speak to someone about a few different warranties I had. Ricky helped me and he was very patient and helpful. He answered all my questions and never seemed to be bothered. I appreciate the help he gave me. The experience was very good.
Was skeptical and wondering if it was going to be difficult to file. It was extremely easy and quick to file.
Just filled out information as instructed and started chat and satisfaction in a matter of minutes.
I have had my Fitbit a little more than a year when it stopped working. I contacted Asurion and Chris could not have been better.
I can't believe it was this Easy!
George Ragan
I purchased a treadmill from Amazon and with the extra Asurion coverage. Unfortunately, the treadmill did not last however, the Asurion coverage reimbursed the cost of the failed treadmill. Customer service at Asurion was user friendly and efficient! I highly recommend using their services.
I don't know what to write but I can say it is good to by insurance always it is very good to have
This company backed up their claim and processed my claim with little to no problems.
Nope now your pushing it $#*! you always want more niw lm $#*!ing annoyed there was no option to not write a $#*!ing review and I couldn't get to the page I was on because this stupid $#*!ing review was plastered on top of it so yeah thanks fir that $#*!ing $#*!s
I don't know how they do it but it was a very easy no hassle claim
Great! You guys are doing a great job thank you for all your help.
I had an issue I had never tackled before, and Jennifer was patient, led me through it, had a sense of humor, and told me where to look for things on my phone that we needed to turn off or on, without being condescending! I feel accomplished, and it was all really her help that did it.
I spoke with Ms. Samaria today, and she went above and beyond with her customer service.
I had a good experience with the Asurion Technician. He was knowledgeable, nice and professional. Asurion staff worked with the LG manufacturer for warranty information to help move my service along. That helped me a lot.
Call customer service. They took my information. My claim was submitted same day. Very satisfying
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Kassandra. We are definitely sorry to hear the issues you are having with your claim. Usually the replacement deductible is higher than the repair. All of our replacements come with a 12-month warranty for any malfunctions. We ask to please contact us directly to continue working with you. -Rue