AsurionReviews 12,831

I initially had trouble getting in to the site to file a claim. Eventually the site was updated and I was able to login using the site I purchased the product through. Had some issues during claims filing and processing and had to make quite a few calls but their call back system reduced the amount of time actually on the phone. Service fees do apply but claims are good for 30 days so you'll have a bit of time to pay your deductible. The closest store to take the product is also a bit of a drive. Their tech support is also amazingly fast and knowledgeable!

I had a purchase I bought coverage for from Asurion. The product was two years old and stopped working. Asurion covered the product with absolutely no hassle. A great company to work with.

I did not know how to allow popups for a specific site. Chrome was bugging me with constant popups that didn't allow me to surf the web at all. So I blocked everything and couldn't
Get the information on a site I absolutely needed. The expert was able to work through it and allow exactly what I needed. So All is Well with my old computer, which I need to replace.
Thanks so much. Asurion is worth every penny. I have used them a couple of times in the past year when both my husband and I were hacked. The problems were solved expertly and professionally. Susan C

I only gave a one star cause there is not a negative star choice. I've bought, registered, and used this warranty two years ago and now I needed to file another claim and there is no record of warranty. Best thing I've done was keep the original receipt. Now you should honor it, but not without Asurion making sure I jump through as many hoops as they make me. Then when I get to the final step (which is two days later by the way) and the email says choose a store in your zip code, surprise there is no location in your zip code to choose from. Lie I bought the bike for a store in my zip and that is were it is just waiting on Asurion to approve my claim so they can start working on it! I hope the resolution I was told tonight actually works but I have a feeling it will not.

I had a some questions and concerns about the process for returning my covered product and what to expect. I contacted an Asurion customer support representative three times regarding the procedure (mainly because of unnecessary trepidation on my part) and while expecting a disaster every time, it was the exact opposite. Every person I communicated with has been professional, thorough, clear and accommodating. I am very pleasantly surprised at how well it has all gone.

I got an asurion protection plan with my laptop a few years ago, not thinking much of it. A few years later, the GPU fan started grinding against the internals and was unbearable to work with. I simply took the fan out, so i could do less demanding schoolwork peacefully. When the school year ended and I could be without my laptop for a bit, I filed a claim to get it repaired. I am now writing this after my 3rd unsuccessful claim because of "unauthorized prior repair attempt". The last 2 times I explicitly stated that I did NOT try to repair it, I simply removed a part (which I sent to them, and they DIDN'T EVEN SEND BACK). This recent time they even had my laptop for TWO WEEKS just to send it back without doing $#*!. What the $#*! could possibly take 2 weeks to do nothing? I'm absolutely livid, and have been in the process of calling, filing claims, and shipping and receiving packages for 2 months now. Should've just gone to a repair shop, god forbid I think my insurance is worth something. I have never had a worse customer experience with a company in my life, stay far far away.