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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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It was extremely easy to file my claim online and it was done in like 5 minutes very happy with the outcome
Followed all the instructions with my upgrade phone that came in the package. Neither the online instructions or those iprinted instructions included with the phone say to contact Verizon to activate the phone! DUMB. Verizon, you can do better, like include ALL the steps to get the phone working. Geez!
Bought this self balancing hover board and it broke within a year, manufacturer would not answer the call and Asurion run me in cycles. What a waste of money I am never using them again. Looks like collusion to defraud, very disappointed
Hello, Elly. We are definitely sorry to hear about any issues you have encountered. We are more than happy to assist you, please contact us directly. -Rue
Everytime I have needed to replace an electronic from Amazon this wonderful service makes it so easy to do. Thank you asurion
Todos muy profesionales en la resolución del problema
James was amazing and did a great job helping me! He was very knowledgable as to what my problem was.
Repairman Edwin was friendly and knowledgeable. He ordered correct parts which arrived in two days. Then he came back and installed them in just a few minutes. He did a great job.
I used the chat feature, and it was extremely quick and easy. No hassle at all. When available I will typically purchase the coverage from Asurion.
Very easy and happy with the results in a timely fashion!
This company had me pay in excess of $250 to get a replacement phone with the promise that it would arrive the very next day. I use my phone for work daily without it I can't get paid. I had a back up phone and was instructed by them to NOT activate it because they assured me it would be here next day. Well here it is next day and now my phone is going to be lost in shipping with it already stating delayed. They said it was delayed for hurricane, I live in Odessa Texas. I'm 700+ miles away from any coast. I just want my phone as promised like a paid for and they aren't doing anything right to make it right and said it may take a few more days. I don't know if they think I $#*! money but missing days of work means I can't eat. Overall experience with them through all encounters over the years, I recommend you find literally anyone else but them.
Hello, Collin. We are definitely sorry to hear about this delay. We understand the importance of having your device. We are more than happy to status with an update, please contact us directly. -Rue
I became disconnected from WiFi and he was able to reset the system and get me connected agajn
I have a problem with a particular product I purchased they were able to help me verify my purchase and provide a replacement within minutes!
Lost an iphone last week on a hunting trip! Got a new one quick enough, but had issues getting my old data installed on new phone. Jamil helped me walk through the process and I really appreciated it.
Tell me theirs a service fee to get device check out
Hello, Laisa. We are here to help. Please let us know if you need any assistance. -Rue
I'm always completely in a daze when our electronics end up damaged for some reason or another. Asurion is amazing with their responses and making the replacement come as quick as possible! I'm always very pleased with their efforts to making the costumers happy! Thank you!
The process was easy, I received a reply quickly and my concerns we addressed timely.
My Apple Watch Screen cracked and I went on line to file a claim. I was expecting a gigantic hassle, but I was finished on a couple of minutes.
I needed to replace my screen. Staff was awesome and nice. The phone was fixed in less than a hour. I am more than satisfied with the service.
Purchased a portable CD player with an Asurion plan. The lid 'popped off' and could not be reattached. The controls and screen are in the lid.
Contacting Asurion for a claim was a little slow but resolution to replace it was readily forthcoming. Ideally insurance should never be needed but it is good to know it works easily when you do need it. Good Job.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Frederick. We definitely apologize the instructions weren't helpful. We hope you are back up and running. Please let us know if you need further assistance. -Rue