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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I needed to replace my father's phone that was stolen. Not only did I receive the new device less than 24 hours after filing a claim but I was able to get the phone set up seamlessly with tech support who was personable and very quick at the same time. Thanks Asurion for delivering in a huge way in such a short time frame.
I've been able to fix many devices using this program. It's really great and convenient. They will fix some things that the own manufacturer will turn you down on.
Veronica Provided excellent professional easy tech text experience that resulted in fixing my issue quickly I recommend her to anyone Who receives her as their chat advisor on the safe app
My experience with Bell/Asurion reflects a terrible experience and a poor commitment to customer service standards. I have had a device protection plan with Bell Canada for over 3 years and on Sept 8th my device was stolen so I put in a claim for a device replacement. After several calls, I was told my device is in back order and it took over three weeks for Bell/Asurion to inform me that a comparable device will be sent to me as a replacement and I accepted the offer. I traveled out of Canada and contacted Bell again since my device has not been delivered to my address and was informed device has been delivered and signed for by me. Meanwhile, before I traveled I mentioned to the advisor that where no one was available to sign for item, my spouse will pick at location on my behalf and her was taken down. Since then, I have been sent back and forth between Bell/Asurion and Purolator. This is the worst customer experience that I have received. My service provider sent me to a third party (Purolator) for the package delivery to be investigated. Now Purolator is sending me back to Bell that they have closed the case and the report shows Purolator was at the address for delivery. I did not receive the package and no one in my house signed for it. It's either Purolator who signed my name and drop the item and it led to a missing package or it was not delivered despite being at the address according to their GPS. I am now between Bell and Purolator for the delivery of my replacement device. This is a service failure, a terrible customer experience. And until my voice is heard and my device replaced, customer experience means nothing to Bell/Asurion.
My printer stoppef working after a year and a half. I packed it up and sent it back to Asurion. They sent me back a check in the full amount I paid for it at Staples.
I submitted a claim a few weeks back and never received a certain email for the resolution. I reached out to the chat support;, not expecting a quick resolution. I was way wrong. Problem solved in five minutes. Thank you so much!
Log in and technological issues. Each issue was dealt with in turn and resolved in a timely manner. The tech was polite and cordial. A true pleasure to deal with and communicate my troubles with.
My technical assistant is Morgan. She did an excellent job to get my phone working in a short time. I recommend this service.
Love you guys work ethics you have one of the best and overall great insurance companies
This is the second time ive had to file a claim through Asurion and both times I've had a fairly easy experience and my new phone was shipped to me quickly. Would recommend Asurion Insurance to anyone
These "warranties" sound great and their customer service people are friendly on the phone, but the rest is largely a smoke screen. They don't honor damage the way they say they will, their sub-contractors are slow to respond and generally disallow the wear and tear you'd expect them to cover, and they are very slow to refund the money back to the Amazon account in the form of gift cards. I was promised a refund a week ago and it's still not here. A bike I purchased a warranty on is broken, but all damage is excluded. They require excessive proof of the damage, delaying the claims by weeks, and then fail to show up with call tags as promised. Overall, I'd say be VERY selective on buying their warranties. If they don't really cover you, it's simply bait and switch as they make billions off of gullible customers like me. (Aren't they covered by state law to be legit like insurance? Guess they are too big to care.)
Hello. We are definitely sorry to hear about your experience. We are more than happy to take a look at your claim. Please call us directly to assist with filing your claim or the details that follow next. -Rue
My son had his phone stolen from his apartment and was in distress. He asked me to process a claim from his insurance company Asurion.
I contacted them online, completed the claim form, paid their standard fee for phone replacement, and they confirmed a two day shipment of a replacement phone directly to my son's address.
No hassles or delays were incurred and the process was totally smooth. I would recommend their service to all cellphone users
I just recently switched from Straight Talk back to Verizon. Yes,, Verizon does cost more And it should. I was still having issues a few days later and I used the Tech app for support. It was PERFECT! I was very impressed.
She was amazing! The whole process was smooth and easy, she waited for me to do what was needed.
At purchase I added the Asurion Warranty for 4 years. Went to the website and entered my 17 digit purchase code they emailed me and it was so simple to resolve the issue! Highly recommend this warranty and will make sure to always get the warranty for all my Purchases!
Once I got the correct ink from cricket I had the phone ordered in maybe 7 minutes and if I had been prepared with my card it wouldn't of even been 7 minutes lol cricket needs to address the fact there's 2 links, under cracked screen it takes u to the manufacturers warranty and ur denied and don't know why or why u got insurance just to be denied, bonus to Asurion but Cricket come on step it up lol
This agent completed the task and made the necessary adjustments to get my new printer online and printing. I am extremely happy with this service.
Asurion is great and strives for even better The claims I have had have been handled by courteous staff and resolved to satisfaction
Great, fast service. Able to fix issue easily and associate was friendly. Ty
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We are definitely sorry to hear about this experience and delay. We understand the importance of having your device. If you have already spoken to Purolator, please contact us with the information provided. -Rue