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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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As a + seventy year old with no kids, tech coach is my favorite twelve year old.
The tech was knowledgeable about my specific devices and made solving the issue with utmost ease.
I called and filed my first claim and someone came out within a couple days, but what he did didn't resolve the problem. I filed a second claim and within a few days someone did come out on Monday, I believe and told me it something else and if they got authorization to replace the part they would be out later in the week, on Thursday. Thursday came and went, Friday came and I called them and left a message. Monday came and I decided to contact the Home Depot department manager. He was polite and eager to help. He checked the claim and found that my second claim had been closed. I told him that the person who came told me they would come back and fix my oven. Instead the person closed my claim stating that the stove was fine and he couldn't find any problems with it. The manager told me that he would make things right and he did. He sent another person from a different group. The repairman walked in and within the first two minutes of listening to me explain what was wrong, told me what the problem was and explained what was happening and how he would fix it. He told me he would return on a certain day and he did and fixed my oven. I only wish, he had been sent the first time. The other group had know idea what they were talking about and were dishonest to me, which left a bad taste in my mouth. Grateful it is fixed but disappointed it took so long.
Staples Technicians was almways helpful, we was working on the issue since July and finally receiving the refund.
But the refund did not Include the taxes for the product purchased.
Its the first time I had to call and uses the extended warranty, and it was fast and easy
Been having a laptop that had previous, minor issue issues. Those aren't covered since they happened out of warranty, but a guy from Ubreakifix sold me into getting this subscription for future issue with my laptop and other devices. Well, since getting this Home+ subscription, I dropped my laptop and now it's developed actual severe issues that I keep filing claims for. All of them denied because they happened "out of warranty" even though that's not true. They're just taking my money at this point.
Hello. We are definitely sorry to hear about your laptop. We are more than happy to assist you. Please contact us directly to discuss your claim further. -Rue
Filing a claim was rather easy with the help of Rhealyn. I just wish the post approval process was faster
Hello. We appreciate your feedback. -Rue
This is the first Time I have used Asurion protection plan and would recommend it to everybody! They were friendly and prompt helping me get my claim filed.
It was a waste of 40.00 for a protection plan when I bought a power wheels off of Amazon. They were wanting me to ship back something I paid money to have put together. Slow to reply and never fixed the issue.
Hello, Doug. We are definitely sorry to hear about this. Please let us know if we can help. -Rue
Cost to fix the back glass on your phone You get charged $250 to fix your back glass that doesn't even do anything on your phone but it's only $29 to fix your front glass of the touchscreen that makes no sense whatsoever you get an F on that
Hello, Mike. We are sorry to hear about any trouble you have experienced with us. We are more than happy to assist you. The back glass if cracked is not covered by repair but rather a replacement so the deductible is higher than just repair. -Rue
Thanks for making this painless. And sending our a replacement quickly
I had 1 million questions when I started this chat with the representative she was very understanding, knowledgeable, and caring. Everything that a customer could possibly want.
Everything was simple and easy to use The customer service team was very helpful
It was easy to get help from this site. I Didn't have to wait long to get someone to help me they understood my question and were able to answer my questions in simple Explanations. I will use this site again I'm sure they were very nice and competent.
My costumer service rep. Kenyetta, was wonderful.
I seldom leave a review much less a good one. This was a great experience.
Thank You
I lost my phone and the process to get new phone was super easy n helpful. I am all thankful.
Tracie led me through the process of making certain that my devices are secure, and they were already as secured as she desired.
It turns out that my default browser Brave is not included in the iPad's protection, but the browser itself is so built as to block any untoward activity.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Laureen. We are definitely sorry to hear about this delay and experience. We are happy to hear your oven is repaired. We have captured your feedback. Please let us know if you need further assistance. -Rue