On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I signed up for Assurion Home plus services to protect all of my equipment. The representative who signed me up had misspelled my name which wasn't caught by me for a long time.
My sons laptop needed service but do to the misspelled name my claim could not be processed.
After speaking with an agent and explaining why the claim was denied they took accountability, made the correction and helped me refile. Mommy sons laptop is fixed and he can do his homework in many places because of the laptop and wifi access.
Thanks Assurion!
Called the first day to report my tv broke, rep told me everything was set and just need it to pay the service fee told her i was going to call back and pay. Called back and then nothing was set other rep told me need it to wait 24 hrs to get address change, since my was a po box. Waited another day call back and next rep told me to wait 36hrs called back again after 3 days next rep told me it was 72 hrs and that it wasnt sure at the point i told him to stop chnaging the time frame andnto give me an actual time to call and get it resolve, he laugh at me and told me he was not a miracle worker and he couldnt do that i told him to be in my shoes and help and he says no he couldnt do that. Hanged up and decided to chat instead of calling and finnalyy after 6 days without a tv and actual answer and a honest rep finally someone actually helped me. Changed the address and help me with my claim couldnt thank her since i loat the chat after a while but if ANYONE reads this keep her she is finally a good Customer Rep. She helped me all the way to process my claim for 2 hrs woww completed my claim but now am on waiting since there is more steps i guess so 2 weeks for a process since they told me they were going to call me in 3 days
I was so upset when our 75 inch tv kept shutting off intermittently. Then I remember to use my Verizon home protect wow it paid for itself an some fixed my tv I would have thrown out a year ago with the same problem I just replaced with this one! 2800$ tv saved
I have paid for insurance for my iPhone for about a year and a half and when my phone started malfunctioning and I went through Asurion to have it replaced, Asurion denied my claim! Asurion insurance is a total SCAM, what's the point of paying for insurance if I can't use it when I need it? They're a dishonest company and offer horrible service and are just after peoples money, don't pay them anything!
Hello, Jordan. We are definitely sorry to hear about your device and experience. We are here to help. Please contact us directly to assist with the claim or further options. -Rue
The online claim process was super fast and easy, instant resolution! The representative (chat), Ludy, was great! Thanks
Was doing my first claim and Fernando was very helpful with walking me through filing the claim.
Rejoice did an amazing job! She made my claim process extremely easy.
Monica is a true expert on her job. She was on point with everything, I'm glad she was available!
9/10 of the coaches I've encountered on this app have been something truly special in the strange world of tech support, and what a blessing. I prefer this app well over Verizon's native tech support in-app with My Verizon. These guys are something special.
In my opinion my service tech was kind, courteous and handled the call with a level of professionalism rarely seen these days. I was completely impressed with her ability to flawlessly handle my activation while politely engaging in enough conversation to try and upscale the products offered by Asurion if I hadn't already had it I would have purchased for sure.
The two staff members Jennifer and Jeff. We're very helpful and professional. They had a line of customers and still took the time to help in a timely manner
Great job, William! Was very patient wand explained everything very well.
Kim was patient me being disabled, dhe was very knowledgeable an very helpful in assisting me an is excellent at her job! Thank you Kim! Sincerely, Kelly
Very good service but unable to contact at that time due to my phone not being in my possession so i had to wait but i think that you guys turned off my phone for security purposes and that was really important and really great!
Needed to activate a new phone. 10 minute Chat with Brian had us working. Thanks.
Karen who helped me out was kind, quick and got everything handled within minutes.
I just filled out the form, they sent me the mailing label - I mailed the printer back and 3 days later they sent me an egift card reimbursement to get a new printer.
I have been a costumer for many years. I love to have the peace of mind that Asurion provides. I have never had an issue with a damaged or lost device. They are quick to replace any items without hesitation. Worth to have this service. Thank you!
In May of 2021 I purchased a Hevillo Dehumidifier through Amazon, as well as an Asurion Protection Plan for this household item. In November 2022 it failed to work. I contacted Asurion for assistance and was connected with Karen, an Asurion rep, who helped me to file a claim and to get said claim approved. All of this took less than 30 minutes. Great service from Asurion & Karen. I will indeed continue to purchase the Asurion Plan for items I purchase. Thank you.
Soundbar quit working and it was insured through Asurion. After paying deductible, they shipped these large items for repair work. Replaced the main printed circuit board. Somewhere in the shipping process, my sound bar grill was dented. Shipping these large items across the country will always present opportunities for damage. The repair was effective, but the dented grill frustrates me.
Hello. We are definitely sorry to hear about this incident. Did you contact us directly to advise of the damage? If not, I sugget you contact us directly if within 7 days. -Rue
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Danny. We sincerely apologize for the delay and trouble. We have captured your feedback. We are glad to hear you were asssited. -Rue