AsurionReviews 12,831

Damian did a great job and was very patient with me.

Martin was wonderful, he was quick to resolve my issue and get me a phone number to contact who I need to speak to

I called number, gave me website. Went in filed claim, paid deductible, and phone will be here tomorrow. It us such an easy way of doing it. It is the only way to go.

My sons Christmas present from last year stopped working. Within 5 minutes, I was issued a gift card to cover the cost of the vehicle. Thank you so much! Very worth the small cost for the protection plan!

From scheduling, to the knowledge & quality of the service technician, fully explaining the issue and how it was corrected. Plus the tech provided useful information to increase the value and use of my LG Wassher.

She was great and resolved my problem. She was excellent.

We had a frozen screen. Juwon at Asurion very patiently walked us through the solution and answered a few questions that I had about our account. Verizon and Asurion are a good team! That's why I've been with Verizon since 1995.

Very satisfied with service it was very easy I'm looking forward to work with you again

Finding my warranty in the Amazon App was tricky and the warranty web page was too but the chat assistant made it all better. I may just start with them next time.

I dreaded this claim but to my surprise it was super straightforward and simple

Christine was very patient with me and took the time to troubleshoot with me until we found the Solution

The whole experience was quick and super EASY! So thankful for the ease of use and the fast response for repair!

I had to ship the unit to their service center.
The chatting was fast and courteous.
They email me the shipping label.
It was fast and easy.

I had problems setting up my new phone and the help that was given to me worked and is greatly appreciated

Disappointed, so I want to contact support and get this resolved.

I would recommend tech couch when you have an issues. They have alway been able to correct any issues I have had in a very professional, friendly and knowledgeable manner.

Worth the $ for peace of mind. I bought the plan for an air rifle. It broke and Asurion sent me an Amazon gift card for another one; awesome!
Had one minor glitch. When I went through the initial process I got a denial "not covered," It was an issue with the registration I was told by the chat agent. So…if you get a denial just open up the chat. Once I did that it was easy as pie; and who doesn't like pie.

Quick easy no hassle. Phone will be delivered same day.

AIPR "smart" (not really though) pool vacuum stopped working and agent JiaMariel issued me a reimbursement of the full price of $899! So impressed with Asurion (not impressed with AIPR) service. I always buy the protection plan policies and it's nice to know they are beyond worth evey penny!

Chelsea new what to do right away and problem was solved!