From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
Very Professional and courteous. Took care of my problem. Very satisfied.
The customer service rep was friendly. She answered all my questions and when I asked her to move on from trying to sell me more protection, she did.
It was a pleasure working with Justin. He was so patient and very kind. Knowledgeable and awesome in multitasking!
Have used Asurion for several outdoor lighting projects around my home. Anytime I have had a product fail after installation, Asurion has returned the original replacement cost quick and efficiently.
I will always use them when buying outdoor lighting fixtures
The techs at Asurion did a great job on fixing my laptop. The timing was great, super easy.
They delivery top notch warranty service. Their technician Marco is well trained and experienced. He showed up on time and was neat, courteous and extremely knowledgeable about his trade.
Working in service industry myself, I have a tough grading scale for service techs, I give Marco a 11 out of 10 stars. To Asurions credit they hired a real pro with Marco. I would not hesitate to use Asurions warranty services for any other products I have.
I have a LG double oven range that had multiple failures. Marco repaired my range that will be 6 years old in January 2023 and made it work like new. Awesome job and many thanks to both Asurion and Marco.
The Tech man that came to my home was excellent. He was so nice and polite and provided nothing but professional service.
Fast response to my problem. Problem was fixed fast and efficiently.
Super easy process…no BS.replacement procedure works as it should
Claim filing was user friendly, required information straight forward without complications
Total useless scam of a service! Took two months to try fix my laptop and was never able to as they said but didn't wanna return my laptop! Wasted my time and money. You'd better off buying new than wasting your time and money on this garbage service. Good luck!
Very quick to make a claim to easy to fill out the form on line very please and happy except for the amount of the deductible was pretty high $250.00 other than that I am happy waiting on my replacement.
Very simple and quick I don't know what else to say. It was very easy to complete and hopefully everything will happen in a timely matter and I appreciate having insurance.
Very nice, patient tech coach helped me with my problem. I am grateful for the assistance.
I was happy bought Asurion protection plan when I purchased products on Amazon. I couldn't believe Asurion protection service is so helpful and fast response. It made me very easy to report the claim. Service people is nice and helpful! I'm so glad to have Asurion! Thank you!
Filing insurance claim with Asurion it's very easy
The technician was courteous and knowledgeable. It did take 2 appointments to repair my dryer due to the fact that additional parts were needed. The technician ordered the parts after the first appointment and installed them with the 2nd visit.
I have a difficult problem to solve and the support rep, Chelsea, was very patient and helpful. She stayed with me very patiently while I resolved one problem after another.
I had the outmost exceptional professional online chat with Rejoice. She was able to sort out all of my concerns in matter of seconds. She made my Asurion experience effortless. I provided the numbers, she made it all happen.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We are definitely sorry to hear about the experience you have had so far and about your laptop. We are here to help you in anyway we can to resolve the issue. Please contact us directly. -Rue