AsurionReviews 12,686

Repairman for the dryer came and identified the problem accurately. Since electrical work was not authorized, the problem was fixed another way. Thanks.

I bought my note 20 ultra 5g two and a half years ago for $1300, and paid over $300 in monthly payments while I had it, thinking I would be covered in the event of damage. I noticed yesterday the glass over the zoom lense shattered, rendering that one lense unusable. I reached out and the claim form was easy to fill out and I had a "new" phone at my door today for an additional $100 service fee. Open the box to a smaller blank white box rattling around inside with my replacement $1300 phone taped inside of that. Upon closer inspection the back was either plastic or a cheaper glass, and just plain black, not original color. Camera lenses were off-center behind glass. On startup the t-mobile jingle was incredibly tinny and made the speaker crack and break up and screen animations skipped and jittered. Called customer service to request my service fee back and to take the reman phone back. They were very helpful and easy to understand and said all I had to do was send it back instead of my original phone and they will refund me, we will see. A combined cost of almost $1800 and a glitchy, poorly performing phone is what I ended up with. All a surprise to me because I didn't read the fine print.

Asurion is a scam. Please do not fall for this. Do not buy into their support. Over the past month, I have had nothing but issues getting my first claim approved. I bought into the service over a year ago when I took my fairly new Apple computer in for repair. They replaced the keyboard and then talked me into an Asurion plan, guaranteeing FAST service and cheap repairs if anything happened again. Well, one year later, my same laptop stopped turning on so I brought it in. They did a diagnosis and said I needed a new battery. They told me to fill out a claim, so I did. My claim got rejected. So I called. The first person couldn't help me so they transferred me to the claims department where I was told that they didn't believe the laptop was mine. After a long conversation, they finally agreed to start a new claim. This one was handwritten and I had to add a lot of detail about the issue. So I did. That claim also came back rejected. Why? Their reason was that I added too much information on the wrong line of text. So they had me fill out a new claim. I did. That one also got rejected. Why? Because on the line that asked for "service address" I entered the address of the Asurion store that detected I needed a new battery. Apparently "service" address means "home" address. My bad. So they had me fill out a new claim. This time I wouldn't get off the phone until they reviewed my claim on the phone. The woman was so nice and approved it. Then told me I was all set. As soon as I got off the phone, AFTER getting an email that told me my claim was approved, I got a new email saying….you guessed it…that Asurion had to look at my claim further and I couldn't proceed. They said they'd get back to me in one business day. It's been three. THIS COMPANY IS A SCAM.