From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
Had a great experience again with Asurion and Verizon. Thank you for your help in resolving my broken TV issue!
Everytime i tried to add a photo it ended my chat. Which made it difficult to start chatting with agent starting over.
Pleasant but a long process I have been trying to submit this claim since 12/5/2022
Went online and found what I needed to write action. I wish everything was just easier easy. Thank you very much.
My experience with Topher was amazing you need more people like him knows how to ask questions very well an understands and for most he will make you laugh
The Unit serves me quite well. I wash towels weekly for my home the towels are heavy and require long drying time This unit gets the job done. The problem I experienced was with noise/ shaking. Technician Ryan came out very polite knowledgeable of his trade. Very supportive of the LG products.
Definitely would use service again.
Jenny my rep was a big help and got my return done within 5 mins she's a blessing
My experience was very quick and painless and I really appreciate the quick and fast service
So much easier than having the store download my old phone.
Ludy was amazing to work with and she resolved my problem fast, easy, and was absolutely a pleasure to work with!
It was so easy so far to put my claim in for my pool cleaner.
I have used their replacement coverage several times and overall they have come through with no hiccups.
Tracy was very knowledgeable and saved me money She made the whole experience fast and easy Thank you Tracy
I bought an air mattress from Amazon and it became defective. Asurion was there to solve my issue and refund my money right away.
Step by Step filing my claim was so easy and smooth
Asurion service was excellent. Understood problem and fixed it. Excellent service. Thank you
RESPONDER WAS MORE THAN HELPFUL AND KIND! COULD NOT HAVE ANY DIFFICULTY AND HE WAS SMOOTH OPERATOR.
APPRECIATE IT...
Tia was helpful and patient with us and i really did appreciate everything she did to help get this done.
Had to wait on the shipping and instructions. Why do I Have to pay 150.00 for prices for that.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members