From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
Got a new 14Plus but could send or receive pictures via Message with Non-Apple users. Tried all the online hints and finally had an online chat with a Support Representative. Quick fix as she synced the network for new phone. Nothing I could have done on my own. So after 2 days of trying all suggested hints it was resolved in 5 minutes. Happy now but frustrating.
The solution was simple to begin with, but the source of the problem not easy to find, which is what Tech Support accomplished for me. Tech Support Personnel was very patient, helpful and supportive. Using Chat is a good way to use Verizon Tech Support.
My experience is very good. The service is very fast and satisfying.
It was easy and quick to file a claim. My online experience was exceptional.
My experience was great from start to finish. The easiest, fastest repair service I have ever dealt with no hassle's no headaches no BS! Thank you
I was not receiving picture text messages and could not send group texts. Asked for assistance and my person was great (Jaymi) I think that's how the name is spelled was very helpful. Everything was working in less than 10 minutes. I didn't have to leave my couch. Happy customer
My Tech coach was Cheyenne ((I hope I spelled her name correctly)) she was a Blessing to talk to! She resolved my issues very very fast! I hope that if or when I need assistance again, that she's the one I get to help me! MERRY CHRISTMAS TO ALL,, AND TO ALL,, A VERY HAPPY NEW YEAR! Timothy D Owens
This was so simple to file the claim. Nothing more to say.
Easy, affordable and received my refund without any issues.
Excellent customer service and support I love this program I was instructed to drop my device in the toilet, but I still qualified for a claim, what an amazing provider and insurance program.
I was switching devices from Android to iOS (iPhone 14 Plus) and the experience with the setup was very smooth. The agent (Denise) was supper patient with me and ensured my new device was fully functional and all my old data transferred over to my new device.
I am having a nightmare experience with my iPhone 12 Pro Max. I received a replacement from insurance. Due to multiple malfunctions on my iPhone 12, I couldn't get my data transferred. She stayed on the chat with me for a very long time. She figured to what was causing me problems. Shebremained kind and caring throughout the long ordeal.
As I explained we received great service. The serviceman came on time and repaired our refrigerator. He explained why we had the problem and how we could fix it if it occurs again.
Awesome, thanks to Eddie
Everything was explain and every step was made easy to get the claim done
I needed to know how to back up my IPhone. Tatania provided clear, concise, thoughtful, gentle directions for this very "un- techy" person. I'm impressed and grateful!
The customer service agent was very professional and extremely knowledgeable. He helped me with my claim.
At first when we signed up and kept paying month after month, we finally had a claim and it was well worth our small monthly payments.
This chat platform was extremely easy. But they had a lot to do with the representative, Alyssa. Alyssa was great. She met my expectations and more. Courteous, professional and knowledgeable. She went above and beyond to get my activation resolved. You can't ask for much more than that.
Had a great experience again with Asurion and Verizon. Thank you for your help in resolving my broken TV issue!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members