From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
It was perfect. Everything went smoothly & quickly.
Excelente y rápido servicio, en el idioma que necesito expresar con claridad mis dudas y necesidades.
Claim was processed immediately for my replacement phone, received it next day. The hard part was getting it activated. Cynthia had the patience of a Saint! Worked with me for hours, and finally diagnosed the error. I am thankful for her amazing and wonderful customer service.
Very seldom need them but cannot imagine life without them when the unexpected goes wrong!
Suddenly stopped charging. Went and bought a new charger to no avail but tech coach got it charging again!
Paxton was very helpful and understanding with my issue. Although we could not get a final resolution this person went through many steps and was prompt on addressing my concern. They were like talking to a friend vs support. Way to be awesome Paxton!
I needed some clarification on what is covered under my policy and I was able to speak with a person named Tina. Who was amazing. She sent me links that I can go look up things that I needed and told me about other things that That in the future if I need it fixed, you guys would do it. She was just amazing. She sent me links that I can go look it up for myself and she explained everything and most of all she was kind. It's hard to get that kind of service anywhere. Thank you for the amazing service you gave. I'm happy I bought the policy.
Received new phone through insurance claim. The phone literally came the next day in the mail. It was easy to transfer all my info over. I had to reach out to have my phone activated and I chatted with Kim. She was so personable. She had conversations with me about my children. Literally first time ever using the chat feature and having it feel so personal and caring. Thanks for going above and beyond helping me today Kim!
This a great app and easy to use. They walk you through how to fix what ever you messed up.
My experiences with you'all left no room for criticism.In the past I have rarely been satisfied with repair-type companies but this was different and I think it is due to a competent and consumer friendly repair person, and a smooth running and professional organization. Good management and good employees. Thank you ALL.
It was so easy to file a claim compared to what I used to have to do. Call them and fill out claim then call them again and all that. Now all done on the website.
Threw my phone in the washer yesterday on accident and had it shipped within the day (it's a Friday going into a Saturday) the instructions were super helpful and I ended up receiving help from Kim on Asurion website to active the phone and she was awesome and so patient! So not stressful and so easy. Would highly recommend to anyone experiencing phone issues.
Tech Coach agents are always very helpful and knowledgeable!
It was easy to talk to the support person on line. Very quick responses and all issues were handled
My experience great. My information was taken and processed in a very timely manner.
The tech that came out to resolve my issue were wonderful. My issue was fixed in no time. The tech had a great communication and there was no doubt of when I could expect them. They called me 30 minutes before they were to arrive and were right on time fix my issue. 10 out of 10 would definitely recommend.
Such as easy process, thank you for making it so simple.
I had a new iPhone 14 issue in that I could not get the phone to function properly so I chatted with a Verizon tech (Lisa) and she was very patient and walked me through every step and there was several. Step by step she stuck with me until completed. Thank you Lisa.
The experience with Asurion, was great from start to finish. I reported my phone not working ( black screen) with water damage, and I had a new device the very next day. They helped me with the activation with ease.
Man, if you go to someone else to get protection for your stuff then you are seriously missing out on the best customer service EVER! I have never experienced, in my 62 years, any service that beats Asurion. When they ask what they can do to make my experience better, all I can say is, you can't fix perfection! Thanks Marzette, you are awesome.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members