From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
Tiace Made it so easy to transition from my old phone to my new phone. They are very knowledgeable and I really appreciate the help!
Made it easy to find out what to do with a new phone purchase.
They make this experience to make a claim easy!
Will definitely buy warranties in the future!
We didn't think was going to be this easy to handle our issue but it was, asurion makes sure of it in lest the 30 min we went out with a new product and new protection plan.
Thanks.
They shipped me the box and everything for the laptop repair. When it wasn't repairable they very quickly sent me a check for the full amount of the laptop. When I purchased another I went with Asurion protection again.
I have used other product protection plans and got the run around when trying to make a claim. This claim was handled with ease in a very short amount of time. I would recommend to anyone.
The customer service representative was extremely helpful and not only solved my issues but offered solutions to issues I may have in the future.
The best service I have had in a long time... THANK YOU!
My Ipad had a broken screen and would lose battery life quickly, but thanks to Asurion the Ipad was replace with a new one and delivery in a few days.
Thank you so much for the ease of filing my warranty claim along with the referral company, United Radio and TV who completed the repair. I highly recommend both Asurion and United Radio and TV. The professionalism in resolving this issue is most appreciated!
Quit working they refunded it just gotta send it back to the store
Two technicians came with panel for my 70" tv
They were knowable of product
Did everything in short period of time and were very professional
Had a problem logging into to my Asurion account because of my email change. Spoke with Ludy and she was able to take care of all my problems. Fantastic customer service!
I don't know how my phone was cracked and normally it would really stress me out, but they make it so easy and so convenient to get fixed don't have to worry. I work long ours and the fact they will come to my work is so helpful. I'm far from tech savvy and they have made it so easy to file the claim.
It's taken 3 attempts with Asurion employees to file my claim, the whole process is overly complicated and too expensive. With monthly fees and the additional service fee it's costing me $175 for what would have been a $75 repair somewhere else.
When we remodeled our kitchen, I upgraded our appliances and opted for the 5-year extended warranty. Absolutely worth the money when you aren't handy with repair work and can't work on these modern machines yourself. I've had to use the service twice for the dishwasher and this last service call I had the tech repair the Ice Maker, Microwave door handle and Dishwasher door latch. All were covered under warranty again! The customer service call center representatives have been fabulous with getting the appointments set up and the service techs they send out are fantastic and very knowledgeable about the products. Should I ever make another large purchase that offers and extended warranty from Asurion, I will definitely buy again.
It took 5 mins 5 clicks nd done. Thanks asurion for taking my claim nd getting my new phone out asap.
Very easy understandable would refer this insurance to any of my coworkers and family members
Glad I got this for my phone if I ever get a different phone I will make sure I get this again in the last 6 months I have had to use this because of my 4 year old
Computer problem. Offered to send a box for transport, which I accepted. Arrived within a wk. Fixed the issue. No charge
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joseph, I am sorry to hear this has taken longer than expected. We do strive to make this process easy and seamless. If you find you do need additional assistance, feel free to reach out to us directly and we will be happy to help. -Ari