From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
App wasn't working so Anne assisted with filing my claim through chat. Anne was professional and fast to respond.
I was told I would receive a replacement phone on the same day on Saturday 7-9pm. I waited at home. It did not arrive. I was told it would come the next day by courier on Sunday, between 5-7pm, or I could choose Fed-Ex on Monday. I chose Sunday. I waited at home again. It did not come. I called, and they said, they did not show any information about it arriving Sunday, but they would put the order in and have it an expedited to me on Tuesday!?! What?
I asked why they could not have it to me Monday by Fed Ex? They said, they only have UPS, and do not have Fed Ex… and my only option was to get it Tuesday by UPS - after I was told, I would receive it Saturday. They also did not have any management available to discuss the situation further. If I could give zero stars I would!
Service was personable but professional and efficient. No muss or fuss. Happy to answer my questions. Could not have had a better experience.
The conversation I had with my helper was quite simple and brief, and they were able to recognize and help my issue within minutes.
I was pleased at all my tech could do to solve my problem. Although it wasn't possible and need to call tier 2.
Chelsea understood my issue and helped me by having me uninstall the app on my phone. This will take care of it!
Asurion's claim website is very user friendly & I was able to schedule my phone repair in about 5 minutes. My son's phone was repaired last year & he got great service.
My son's phone was dropped accidentally and damaged. Luckily I always get the phone care plan for all three phones I have with Bell and it's worth paying the monthly care plan fees. I recommend the plan to anyone who has smartphone since not having it may cost you a lot more and you can avoid the hassle of getting a replacement phone on your own. The claim process is very simple, painless and convenient.
Made a claim took 5 minutes to resolve I wasn't sure about this program when I bought it but I'll definitely be doing it for every purchase
All in all the process was pretty easy and quick to replace the phone.
Customer service was great and quick to resolve. Thank u so much made a 11 year old very happy
This was by far the easiest way for me to replace my sons phone.
I usually am the type that calls to speak to someone. I hate the new automated system and was not looking forward to doing this online. Turns out it's the best way to go. Definitely fast and easy.
I had a printer problem, had bought the extra coverage from Asurion, and my problem was handled in a matter of minutes
Less that 5 mins to file. This is one of the fastest claims I have ever made.
Tiace Made it so easy to transition from my old phone to my new phone. They are very knowledgeable and I really appreciate the help!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Stacey. We are definitely sorry to hear about this delay. We hope the device has arrived by now. Please let us know if you need further assistance. -Rue