Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
Had a problem with my iPhone and was resolved, I am a happy customer.
I had a busted phone and I ordered a replacement through Asurion. I logged on instead of using my phone because I honestly wasn't sure if I could transfer service while using my old busted phone!
The tech, Cheovaris, made it super quick and easy. My replacement was activated immediately.
Setting up the trouble call was easy and the repair service was done in a timely manner.
I have no idea why I was dealing with Asurion but so glad the person helped with my iPhone 13! Hurray!
Two year old LG had panel issue. Easy to file claim. Service tech arrived two days later. Said it was a panel issue. Today asurion told me $900 to repair so they are recommending refund. Chat was great and very responsive.
I am always nervous setting up a new phone product. I messed up but Isaia was calm & helpful. All works now!
Verizon and asurion were able to provide expert support with clear communication and great instruction. I appreciate them helping me with the digital secure options and setting up my vpn.
I feel like they helped with the experience of professionals and it didn't take long for them to solve my phone problem either. I myself is an retired person who needs my phone just in case of any reason for my family. Just give it a try and see for yourself
Since lods out grow bats seemingly every year, this protection is a no brainer. Pay for a good bat once, and the. Only pay the difference, tax and new protection plan the next year. Saves a couple hundred dollars each year!
Isaiah was very helpful and was able to resolve my concerns and questions I had. Thank you again Isaiah.
I purchased a computer chair and had it covered under asurion. There was a defect in the on my purchase and had it resolved by asurion. Great customer service.
Can't thank you guys enough for the help and regards to account confusion and my tech related issues The service is always prompt and I know you work to the best of your abilities. My apologies for the headache, but even during the troubles, I've been having in regards to my own issues, the insight and the help always gives me a positive outlook on a resolution
Filing a claim was so easy and simple! I don't have a lot of computer/phone time so it was much appreciated that the simplicity and correctness was a winner! Thanks so much!
Easy to use easy to walk me through made my day easier
Filing claim was extremely easy and painless recommend filing online
I think my title says it all, thanks April, great work!
Sent in two ipads that had been dropped on the tile floor, both cracked really bad and was afraid that one of the grandkids would get the device turned on and cut their fingers trying to swipe across the screen. Both devices arrived back in perfect charged up condition in less than a week. WOW this is GREAT service.
I purchased a chair warranty from Staples almost 3 years ago. It actually expires next month. I submitted a claim with a picture of my receipt and chair damage (even though it was my fault). Within two hours I had my refund. I don't like purchasing warranties because the hassle isn't worth it, but this was so easy and quick. This is a warranty I recommend. I've already gotten a new chair and also purchased the warranty.
Filing a claim was a very easy and smooth process online. I have a replacement coming, and will be updated throughout the process.
Answer: Asurion insurance is who: Cricket Wireless, Verizon, & most remaining cell phone companies are with now! Just be careful b/c they are IMO SCAMMERS that will get you at one time or another!
Answer: Well, when that happened to me they sent me their IMO SPYWARE phone by the next day. I think it was like twenty-five days for my phone! I hope you kept your charger, case, & took the cards out of your phone first!