AsurionReviews 12,681

The A & E Factory Service was excellent and very professional. They correctly analyzed and repaired the Whirlpool refrigerator purchased at Home Depot with the 5 year warranty.

I have a 65 Samsung TV that was giving me problems. It would turn off by itself at random times. At first I filled out a service ticket online to have it brought in for repairs bur decided to call the company to be on the safe side. I am glad I did because instead of repairing the old TV, they actually replaced it with a new 70 inch upgrade. It was delivered in a few days of the approval.

My television without on Friday Night. I call asurion on Saturday morning. I had a brand new replacement television Monday before noon. Thank you asurion for your prompt response.

Very efficient, I was never left to feel as if I was being shuffled around or anything, I was always able to get in contact with a representative

Alicia was very kind and helpful! In a very short time, she diagnosed my issue and fixed the problem.

Easy and quick. I was dreading the process of getting a new phone and the hassle, but it was easy and quick

Great they assisted me in every way possible to file my claim

I chatted with Marygold she took care of my claim in a timely manner. I was even booted off line and she was still there so I didn't have to start over. Thank you..

Great job fixing my ipad and great customer service

The claim process was fairly easy. I sent in my son's Nintendo Switch due to water damage. We got back the switch fairly quickly and fixed. My son was excited to have his switch back and working again. Great service overall!

Awesome job both employees was very helpful and professional thank you

LG was concerned my problem got addressed. They sent my parts and the nicest cleanest man to our home to install them.

Quick and painless?! I was up and running with my claim by the end of the day. Hopefully shipping is as fast as the filing of the claim.

Phone wasn't working and tech helped get everything working and was very helpful highly recommended using this tool

Asurion's online service made it very easy for me to exchange my phone under warranty. The delivery service was fast and return process was easy

It was really easy and fast good customer service and a very good price to pay to get my phone fixed

Annie helped me with issues and was extremely patient.

Had a problem with my iPhone and was resolved, I am a happy customer.

I had a busted phone and I ordered a replacement through Asurion. I logged on instead of using my phone because I honestly wasn't sure if I could transfer service while using my old busted phone!
The tech, Cheovaris, made it super quick and easy. My replacement was activated immediately.