From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
Malika was my tech coach. Extremely polite, helpful, and respectful! Solved my issue fast.
Great experience!
Had an issue, made a call had a New TV 5 days later. Couldn't be happier, I'm glad I made this decision to protect my in home electronics.
Broke my phone 2 days before leaving for Europe. Getting a new one the next day!
Very helpful and she talk very nice to me on the phone.
First of all I would like too say great program,Every since I've been enrolled in the program I've been having nothing but a good experiences, I submit all the information that is needed and once they've gotten everything my claim is put in with no problem,so it's been very good to be a part of the program.
I had a question/problem with my warranty and Raymond solved it quickly.
It was and easy experience the helper asked all the right questions to assist me.
Quick and friendly service was able to resolve my issue in no time
The claim process seemed really easy in the beginning but then took longer than the time that was claimed that it would take. Sent product back with label provided, and according to customer service, the tracking number says that the product was received in asurion depot but depot has not acknowledged for a whole week that the product was received, so now I'm currently waiting on someone to get back with me concerning this issue.
He answered all my questions. Very knowledgeable agent.
Took my laptop in for repairs after it would not power on. The entire experience was easy and straightforward. I was constantly kept up do date with the status of the repair.
Just wanted to take the time to commend the repairman that did my dishwasher repair. It was so good to see someone take their time and have such pride in their work! Very pleased with him and his work!
This company is the worst company I've ever had to deal with communication wise. I file the claim which I first double checked with agent of theirs who had great customer service. However, I then proceeded to get 10 rejections of on my claim well never truly telling me why even when asked I was always giving it different reason. I then would talk to an agent and they would say everything I was doing was fine. I just needed to make some small corrections. For example, the address that I put on there was not the address they had on file but I had moved. Anyway, a lot of stupid silly mistakes and I still have never gotten my $2,500 back from my computer breaking on me.
Hello. We are completely sorry to hear about this claim process. We are here to help you. Please contact us directly to see next steps for you. -Rue
I had a great experience with them. That was very professional. Got everything done very quickly no hassles no unnecessary loops. I would definitely recommend them.
Other than some technical difficulties with verification of ID, I think Asurion has saved me money. Quick shipping and good customer service. The phone process though is bad and it is hard and takes a while to actually reach a person to talk to. Once you reach someone though there nice. I think there are some technical and phone processes that you could make easier than they are.
Dude... Picture this. Im dreaming of a day where my phone will set its self up and put me out of my misery. Then, an angel with the name of Christine enters the chat. Not only was she the most patient human being alive with the spirit of the Christmas god's themselves, she was great company while I tried my best to perform the simplest of tasks and with her help, I barely even struggled. She could talk Osama bin Laden out of a cave. Why is she not a CEO herself? Who is running this place? Hand Christine the reigns.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Margarita. We are definitely sorry to hear about the delay you are experiencing. We are here to help you. Please let us know if you still need assistance. -Rue