From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
I've had the "Digital Secure" function for some time but neglected to truly learn how to properly utilize it. After about ten minutes of talks with a "tech" person (Raveen). I now have a better understanding of the process.:-)
Very quickly solved my problem, was given a total refund
First time filing a claim with Asurion. Hassel Free, easy and painless. If all of the companies, I have to deal with were this easy I would not need a Blood Pressure Machine!
The tech coach that help me activate my iPad to my line was awesome. I did not know about the protection plan until she explained it to me. Very good home protection plan. I will look into it.
When I went to Apple to get my iPad fixed, they told me it will cost me $600 and they don't know if they were even able to fix it. Neither Best Buy, where I bought it from, were able to fix it or I guess allowed to fix it.
However, thankfully, I had registered for an Asurion plan earlier this summer, so I decided to file a claim and then stop by the uBreakiFix shop in Huntington Station, NY.
They said they will take it in and call me the next day about next steps. They called me next day and they called me at 10 am EST to tell me they identified the issue and called me again at 3 pm EST to tell me they had fixed everything and even backed my data on the iCloud, which I thought was a lost cause.
I owe so much to these people and to Asurion. You guys enabled me to keep my data and all my photos I thought were goners for sure.
I will keep using Asurion and I would even forego Apple Care since these guys do it even better than the Apple "Genius" teams do it. 10/10.
Quick and easy, very helpful to get my phone back so I can do business
The rep that assisted me with this issue was very professional and knowledgeable about how to get a solution.
Had trouble with an extremely large receipt, but was able to get it to work with the help of Customer Service.
Reynaldo got me started with the chat. Very easy. Highly recommend this service
I lost my phone and put in a claim around 5pm and phone Is being delivered by 7pm the following day! Great, easy, and fast service they provide! Thank you!
Getting new phones for the holidays I've had to contact Asurion more than once to help set up new devices. Each time the agents were courteous and knowledgeable.
My account was locked because I couldn't log in for the first time. Got the option to get help via Asurion and the issue was solved within minutes.
As a result of a difficult hardware problem with my laptop, Asurion was able to isolate and repair my Lenovo laptop perfectly to the point of being in the condition it was when I purchased it new. Thanks for the excellent work and best regards. Satisfied customer.
I accidentally drop my iPad Pro and the screen cracked on the lower corner. I immediately submitted a claim with Asurion home + within one day I was able to take it to a certified shop and they were able to ship it out to specialist repair facility. They were able to repair my iPad within day and ship my device next day air. They did a great and quick job!
I reached out for an issue I had on the devices that was showing to be having insurance! I got a nice person and was able to help me quickly!
It normally takes a act of congress to get help. This time it was quick and easy.
It was a very smooth process. No problem with the language.
Overall it was good, I needed to do 3 claims bur they only helped with one!
Great. I dropped my phone in the rain while ut was dark. When I realized it was gone it was to late. The process was quick and easy filing the claim.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members